
Customer Service
Top 5 Interactive Voice Response Solutions Of 2022
By TechDogs Editorial Team

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Overview
You must be wondering why we are discussing about treasure hunt? Well, just as the different pre-set cues helped participants in the game of treasure hunt, an Interactive Voice Response or IVR Solution helps your business add audio cues and pre-recorded messages to customer interactions. If their queries and questions aren't resolved through voice messages, an IVR tool can route them to the right solution using automated audio cues, which is the real "treasure" in this case!
There are many IVR software on the market but choosing the best ones could be daunting – like solving a cue from a game of treasure hunt! Don't fret, in this article, we list the top 5 Interactive Voice Response or IVR Solutions of 2022!
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What if we asked you to join us for a game of treasure hunt now? Wait, we don’t have an actual treasure though! Here’s the thing – just like a well-planned game of treasure hunt ultimately leads you to the treasure, a robust and well-designed IVR Solution helps businesses increase customer satisfaction, provide solutions quicker and reduce operational costs. It also improves the contact centre operations and KPIs, especially during high call volume, by assisting customers in finding answers and performing simple tasks through interactive audio responses. This shortens the hold time and eases the customer’s pain points – if that’s not as good as a treasure in the business world, what is?
Now that you know how an IVR Solution helps your company, let's check the top 5 best IVR software of 2022 to find the most treasured one for your business!
Top 5 Interactive Voice Response Solutions Software Of 2022
Interactive Voice Response (IVR) Solution is an automated phone system technology allowing callers to access pre-recorded information via a voice response system. The callers don’t have to necessarily speak to the human agent and can perform the desired interaction as IVR uses speech recognition techniques. The IVR software also routes customers to specific departments or specialists if their queries aren’t resolved. Here is a curated list of the 5 best IVR Solutions of 2022 (in no particular order!) to make your life much easier.
LiveVox![]() |
Twilio![]() |
Knowlarity![]() |
Aircall![]() |
XCALLY![]() |
Tool 1: LiveVox
LiveVox is like the grandpa of the IVR Solutions. It was founded in 1998 and is headquartered in San Francisco, California, United States. It has 7 offices worldwide with over 14 billion omnichannel interactions annually. The company has also won the customer product of the year 2022 award in three categories. Sound impressive, right?

LiveVox offers reliable, intuitive, secured and robust IVR capabilities that help you maximize performance and reduce customer attrition. LiveVox offers next-gen cloud communication services by blending IVR with Customer Relationship Management and Artificial Intelligence capabilities.
With LiveVox's IVR, optimizing customer journeys becomes a cakewalk. The software offers 40+ drag and drop modules to help create workflows and configure customer journeys seamlessly. Moreover, you can leverage the power of AI to understand your customer's intent and how your customer interacts with the software. Other salient features of LiveVox include campaign and list management, call and screen recording and third-party API integration. Wow, do we need to say more?
Tool 2. Twilio
If we put this software in generational brackets, Twilio would be called the "Gen Z" software. The reason we say that is this company was founded on 13 March 2008 and is headquartered in San Francisco, California. What's impressive is the enormous growth the company has made since its inception. It has over 7500 employees as of 2021 and in 2022 alone, the company empowered over 7000 organizations, including the American Red Cross and the Norwegian Refugee Council.

So, here we have a software by Twilio that impacts people, democratizes channels like voice, text, chat, video and email, is available in both desktop and mobile versions and takes the future of business communications a notch up. It also brings order to the messy telecom hardware sector and offers a robust cloud API that you can use to build meaningful conversations with customers. That's mind-boggling!
Not only this but Twilio is also highly scalable. Meaning, you can quickly scale the software up and down and only pay for what you use. #NoStringsAttached Some salient features of Twilio include live chat, custom video player, subtitled responses and so on. It's incredible to see that one software has so many features. This treasure is totally worth the hunt!
Tool 3: Knowlarity
Knowlarity is a leading IVR Solution catering mainly to the Southeast Asia and Middle Eastern markets. It's known to be a pioneer in the cloud-based communication industry. The company, Knowlarity, was founded in 2009 and is headquartered in Singapore. In just 13 years since its inception, the company has made 6000+ paying customers across 65+ countries, including DLF, Hyundai, Swiggy, OYO, Let'sdoc and AstroConnect. What's more is that Knowlarity has won prominent awards, such as Amazon Excellence Award, Silicon India start-up of the year and Nasscom Emerge 50. #Awesome

This IVR software enables you to interact with your customers anytime with ease. With a cloud-based IVR system integrated into your voice operations, this tool helps you manage a large number of inbound calls from customers and prospects, giving you enough efficiencies to scale your business.
You can also access the IVR dashboard to generate reports and manage call recordings to boost operational efficiency. Moreover, the tool offers a host of features such as multi-lingual support, 24 x7 customer support, call routing, customizable menus, concurrent calls, call recording etc. Isn't that super-cool?
Tool 4: Aircall
Aircall is the most recent entry to the IVR software landscape and is quickly becoming and an essential cue to find the treasure. The company started its operations in 2014 and is headquartered in Paris, France. Being the first choice for modern-day brands, Aircall's IVR is trusted by over 7000 companies worldwide. Moreover, the company won the Call Center Management Software award 2021 and won RemoteTech’s Breakthrough Award For “Business Phone System Innovation of the Year. #AwardsGalore

Aircall integrates the most popular CRM platforms and helpdesk tools to help sales and support teams ace every customer call. Admins can seamlessly add numbers from 100+ countries, gain insights about customer interactions and scale their teams seamlessly.
Available in both mobile and desktop versions, Aircall offers a host of features such as shared call inboxes and contacts, queuing, follow-up call cascading and analytics. It also enables your agents monitors real-time progress of customer interactions and sync them with the CRM to better understand your business's processes. Moreover, ths imple UI keeps the workflow stresmlined.
Tool 5: XCALLY
XCALLY is a crucial cue in the treasure hunt for business excellence. The business was launched in 2007 and is located in Italy. The thing that makes this software among the top IVR Solutions of 2022 is its powerful and effective cloud-based omnichannel nature – it can handle multiple channels like voice, SMS, email, fax, etc. at a given time. Moreover, Capterra featured XCALLY as an Emerging Autodialer Software, Business Phone Systems Software and Predictive Dialer Software categories. Interesting, isn't it?

Being available both on-premises and cloud-based, this solution is loaded with features such as customizable drag and drop features that can be super-helpful in customizing processes and IVR workflows. With XCALLY's potential, you can always remain at the top of your customer service game. It also offers cutting-edge features like customer satisfaction surveys, auto-attendant, IVR outbound automatic campaign management, call-back features and agent management tools.
Furthermore, XCALLY is integrated with Text-to-Speech (TTS) and Automated Speech Recognition (ASR) technologies such as iSpeech, Google, AWS Polly, Lumenvox and Tilde to help you leverage speech recognition and offer an enhanced customer experience. That’s what makes this tool stand out in our opinion!
Conclusion
IVR Solutions helps improve the customer journey, quantifies customer experience, mitigates contingencies and frees up your team from performing mundane calling tasks. They also help reduce operational costs and streamline customer experiences. While there are so many IVR Solutions on the market, these were our top picks that we recommend you try before picking the one that’s the best suited for your needs. After all, we want you to win the business treasure hunt for customer service excellence!
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