Customer Service
Top 5 Live Chat Software Of 2025
By TechDogs Editorial Team

Overview
The kind of conversation where you can just focus on what really matters - sorting things out, bouncing ideas around and knowing you’re talking to someone who genuinely listens.
That’s exactly what Live Chat Software can do for your business in 2025 - turning every chat into real-time connection that feels just as easy and personal as a casual catch-up over coffee.
So, are you ready to sip on the top Live Chat Software of 2025 and see how they can brew up smoother, more relaxed connections? Let’s dive in!
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Ever found yourself waiting forever for a simple response? In 2025, customers aren’t just expecting fast responses - they want efficiency and a personal touch every time they reach out. This is where the best live chat software has become the go-to solution for instant support, ensuring efficiency and reliability for businesses.
Yet, with so many options available, how do you choose the best tools for your business? Whether you’re looking to streamline your customer support system, build stronger connections with customers or boost the satisfaction rates, the right Live Chat Software can make all the difference.
Beyond just chatting, it’s the perfect way to turn curious visitors into happy customers while ensuring they feel heard, valued and ready to come back for more!
So, let’s take a look at the top Live Chat Software of 2025 and see how they can serve your customers just the way they like it!
What Is Live Chat Software?
Live chat software for websites is like having a helpful assistant ready to talk to your website visitors, addressing their needs in real time. It lets companies connect with customers in real time through a chat window, answer questions, solve problems or address concerns instantly.
These tools make customer interactions quick, reliable and efficient, solidifying their role as live chat software for customer service excellence. They serve quick answers and keep everything running without a hitch—like the sipping on perfect cup of coffee. With AI, automation and predictive analytics, live chat tools are now quicker and more intuitive, making every chat feel more natural and relevant.
Last year, we covered the top Live Chat Software of 2024 but in 2025, live chat has leveled up!
So, if you’re ready to take your customer support to the next level, let’s explore the best Live Chat Software for 2025 that will streamline your conversations and enhance customer experiences! Read on!
Top 5 Live Chat Software of 2025
In the fast-paced digital world, having the right Live Chat Software can make all the difference in how businesses connect with their customers. The best tools don’t just enable real-time conversations - they offer smart features, insights and integrations that elevate customer support and boost engagement.
So, here are the Top 5 Live Chat Software of 2025!
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Tool 1: Olark
New to our list this year, Olark is a trusted Live Chat Software. Despite having a modest, fully remote team of over 30 employees, Olark serves more than 11,000 businesses worldwide. Known for its intuitive interface and innovative features, it is consistently ranked among the top live chat solutions for small and mid-sized businesses.
Why We Chose This Tool
Olark stands out as a top choice for Live Chat Software, offering a powerful mix of features. Known for its intuitive UI, it enables businesses to provide real-time, personalized support through chat automation, custom chat forms, real-time reporting, customer insights and advanced communication tools. It also offers customization options, conversation archiving and lead development tools that help businesses manage customer profiles effectively.
Olark integrates with tools like Google Analytics, HubSpot and Shopify, fitting seamlessly into existing workflows, making it one of the best website live chat software options for businesses. Security is a priority, with AES encryption and access-controlled databases protecting all custom data. Olark works as a 24/7 support agent, a knowledge base and advanced reporting to track metrics like chat volume and agent activity, making it an excellent choice for businesses seeking a user-friendly, secure and feature-rich live chat solution.
Olark offers flexible pricing based on a per-agent model, with plans starting at $29 per agent per month, with discounts for longer commitments. You can choose between month-to-month, annual or two-year plans, all providing the same features. Olark also offers a 14-day free trial with full access to its basic features, allowing businesses to explore the platform before committing. After the trial, you can downgrade to a free plan, which includes one agent login and up to 20 chats per month.
What Users Like And Dislike
Users appreciate Olark for its flexibility, with a free account option and a 14-day trial for premium plans, allowing businesses to test the software before committing. However, some users feel that Olark's premium plans are pricier than competitors and the add-on features can be expensive. Overall, Olark remains a great choice for businesses seeking reliable, secure and user-friendly Live Chat Software.
Tool 2: Smartsupp
Smartsupp, a new addition to our list of top Live Chat Software for 2025, is quickly gaining traction with over 100,000 businesses customers worldwide. The solution has been recognized for its innovative customer support features, receiving accolades for its user-friendly platform and impactful integrations. Smartsupp has featured as one of the easiest to use in Live Chat Software in G2’s Best Live Chat Software Listings of 2024.
Why We Chose This Tool
Smartsupp is a live chat platform designed with small businesses in mind, offering key live chat features like real-time chat, chatbots and video recordings of visitor interactions. Its standout functionality is the ability to combine live and video chat, enhancing customer engagement and providing a more personalized chat experience. Additional features include unlimited websites, team statistics and visitor blocking, along with mobile readiness and customizable chat box APIs–ideal for dynamic JavaScript-heavy websites.
Smartsupp integrates seamlessly with platforms like Shopify, Magento and WooCommerce and supports third-party integrations via Zapier for added flexibility. The platform ensures security with SSL encryption and is built on a cloud-based infrastructure that scales as your business grows, making it adaptable for small to large enterprises.
It offers four pricing plans with a 14-day free trial. The Free plan includes 50 chats, live chat, and FB Messenger integration. The Standard plan, at $14/month, adds chatbots and basic analytics. The Pro plan, starting at $24/month, offers team roles and advanced features. The Ultimate plan, at $239/month, includes AI chatbots, WhatsApp integration and a dedicated manager, all backed by a money-back guarantee.
What Users Like And Dislike
Users value Smartsupp for its free plan, offering up to 50 live chat conversations per month and the ability to communicate via live chat, email and Facebook Messenger. However, some limitations include the lack of functionality to reconnect with customers after a chat drops and restricted support hours, especially for free plan users. Overall, Smartsupp is a solid option for small businesses looking for an accessible live chat solution.
Tool 3: Tidio
Returning to our list this year is Tidio. Serving over 300,000 businesses across 200+ countries, Tidio has been recognized for its innovation in live chat solutions, earning it a spot among the Top 50 Customer Service Products in G2’s Best Software Awards 2023. Additionally, it featured for ease of use in G2’s Best Live Chat Software Listings for 2024, solidifying its reputation as a user-friendly and versatile tool.
Why We Chose This Tool
Tidio is a feature-rich customer service platform designed to enhance customer engagement and streamline operations. Its real-time live chat widget ensures businesses are accessible 24/7 while the Lyro AI chatbot handles repetitive tasks and queries, saving up to 70% of team effort. For Shopify users, Tidio offers order management tools, including access to carts, order history and product recommendations - directly within chats. Its smart ticketing system organizes and prioritizes customer inquiries, while the Departments feature ensures faster issue resolution by routing queries to the right team members.
Tidio’s unified communication dashboard consolidates messages from live chat, email and social media, simplifying multi-channel management. With an average response time of one minute, Tidio delivers excellent support, alongside scalability to accommodate growing teams. Ideal for businesses of all sizes, Tidio provides an efficient, intuitive solution for customer service and engagement, making it a top choice in its category.
It offers plans for every business size. The Starter plan ($29/month) is great for small businesses, offering 100 handled conversations and basic features like analytics and live chat support. The Growth plan ($59/month) includes 250 conversations, advanced analytics and more power features. For larger needs, the Plus plan (from $749/month) provides custom quotas, a dedicated manager and multisite support. The Premium plan (from $2999/month) offers unlimited conversations, managed Lyro AI services and priority support.
What Users Like And Dislike
Tidio is praised for its easy integration and intuitive interface, making it simple for businesses to enhance customer support. Users also appreciate its live chat and AI-powered automation in improving response times. On the downside, some users find its export capabilities are limited and miss certain granular metrics. Overall, Tidio provides a reliable, user-friendly solution.
Tool 4: HubSpot
New to this year’s list, HubSpot's live chat solution has earned its place as a trusted favorite in the market. Serving over 228,000 customers worldwide, it was named a leader in the Gartner Magic Quadrant for CRM and proudly secured a spot on G2's Best Global Software Awards 2024. With its user-friendly design and powerful integrations, HubSpot’s live chat tool continues to stand out for its seamless marketing automation and ease of use.
Why We Chose This Tool?
HubSpot’s Live Chat Software helps businesses interact with leads, converting visitors into contacts using its AI-powered capture. It automates marketing communication with AI-driven campaigns and even scales customer support with AI solutions. Moreover, the help desk integrations simplify content creation and management during chats.
Ideal for startups and small businesses, it offers tools for lead generation, data unification and payment automation—all within a single, integrated platform. HubSpot integrates effortlessly with popular tools like Salesforce, Slack, Shopify and hundreds of other apps, ensuring a smooth workflow. Its native integrations within the HubSpot ecosystem amplify its usability across marketing, sales and service team. It also offers 24/7 support via email, chat, phone and a knowledge base.
HubSpot offers a free plan with basic chat features and CRM access. The Starter plan, starting at $15/month includes advanced chat, automation and email support. Professional and Enterprise plans, starting at $800/month and $3600/month, provide enhanced automation, advanced reporting and priority support for larger teams.
What Users Like And Dislike
Users appreciate HubSpot’s chatbot features and seamless integrations with HubSpot and third-party solutions. However, the variety of plans can be a bit overwhelming and its marketing automation features require a paid plan. Overall, HubSpot is valued for its comprehensive features, making it a strong all-in-one solution for businesses.
Tool 5: LiveChat
New to this list, LiveChat, is a well-established player in the Live Chat Software market with more than 37,000 customers worldwide. Recognized for its high-quality customer service tools, it is consistently ranked among the top live chat tools for its user-friendly interface and powerful functionality.
Why We Chose This Tool?
LiveChat is designed to turn your business goals into reality. It provides an extensive range of features, including chat tools with canned responses, message sneak-peeks, rich messages, chat archives and ratings. Its messaging channels span platforms such as Facebook, WhatsApp Business and in-chat video calls, complemented by highly customizable widgets and boosters for a personalized touch. With robust analytics covering agent performance, customer insights and ecommerce tracking, LiveChat ensures data-driven decisions.
Its advanced capabilities, like AI-powered chatbots, team management tools and industry-leading security features such as encryption and compliance, make it a versatile solution for businesses of all sizes. LiveChat seamlessly integrates with over 200 tools, including Shopify, WhatsApp, Facebook, HubSpot, Mailchimp and Squarespace. These integrations enable smooth workflows, improved data management and enhanced customer engagement, ensuring businesses can connect with their customers effortlessly across multiple platforms.
LiveChat offers a Free 14-day trial with AI-powered features. The Starter Plan ($20/month per user) provides basic tools, 100-visitor tracking, and 60-day chat history. The Team Plan ($41/month) adds unlimited campaigns, advanced reporting, and customization. The Business Plan ($59/month) includes work scheduling, staffing predictions, and SMS and Apple Messages integration, ideal for larger teams. The Enterprise Plan provides custom pricing with advanced security and dedicated support for global businesses.
What Users Like And Dislike
Users appreciate LiveChat for its chat transfer feature across all plans, automated follow-ups and sales tracking, along with the flexibility to set agent roles. However, it can be expensive for businesses with multiple agents and HIPAA compliance is only available on the Enterprise plan. Overall, LiveChat is highly regarded for its robust features.
Final Take
As Jim Rohn, an American entrepreneur, author and motivational speaker, rightly states, "If you make a sale, you can make a living. But if you invest time and exceptional service into a customer, you can build a fortune."
This quote perfectly captures the essence of customer service in 2025. The best live chat software isn’t just about making transactions - it’s about creating long-lasting relationships that prioritize customer satisfaction.
With the right tools, businesses can invest in personalized, real-time support that turns one-time customers into lifelong advocates.
Are you ready to seize every opportunity? With Live Chat Software, every message is a chance to chat your way to success - quick, easy and always connected!
Always remember to visit the vendor's site for the latest information!
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Starting Price | $29/month | $14/month | $29/month | $15/month | $20/month |
Avg. User Rating | 4.5 | 4.7 | 4.7 | 4.6 | 4.6 |
Best For | SMBs | SMBs | SMBs | Enterprises | SMBs |
Free Trial | 14 days | 14 days | 7 days | Demo | 14 days |
Top Customers | HighKey, OFFBLAK, Moon Pod, Azzaro | AAA AUTO, BRENO, insportline, Bconnect | Eye-oo, H&M, Bella Sante, Suitor | SnapEngage, Petplan, Ruffwear, Aid In Recovery | SEPHORA, BENCHMARK, depositphotos, direct365 |
Frequently Asked Questions
What is Live Chat Software and how can it benefit my business?
Live Chat Software allows real-time communication with customers, improving satisfaction and sales. It helps businesses provide quick support and build stronger customer relationships.
Can I integrate Live Chat Software with other business tools?
Yes, live chat tools integrate with CRMs, email platforms and e-commerce solutions. This helps streamline workflows and provides a unified experience for customers.
What are the key features of top Live Chat Software in 2025?
Key features include AI chatbots, omnichannel support, real-time analytics, integrations and customizable chat widgets. These features help streamline customer service and increase efficiency.
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