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Top 5 Live Chat Software Of 2024

By TechDogs Editorial Team

Overall Rating

Overview

Do you know what Interstellar (2014), The Martian (2015) and Passengers (2016) had in common? Yes, they can be clubbed as sci-Fi movies that focus on space travel. ANother common thread is that the protagonists faced tremendous problems up in space. Well, they had to, they’re sci-fi movies!

One common problem that every protagonist faced, though, was delayed conversations. Imagine facing major problems and not having the ability to converse reasonably quickly with your team on the ground. Poor Jim Preston from Passengers was told he had to wait 55 years for a reply!

Still, it’s understandable to face delays in space, given the massive distances. However, on Earth, it’s a big problem! Just a 1-second delay in page response can result in a 7 percent reduction in conversions. Imagine the frustration customers face when they can’t view or share vital information instantly!

This is why businesses use Live Chat Software. To communicate with visitors and customers in real-time, to provide quick responses to queries, questions or concerns they may have. Most also provide user insights, analytics and other features to enhance the overall process and experience.

So, if you’re looking for the right tool for your enterprise, read on to learn the top 5 Live Chat Software of 2024!

Picture this, you’re shopping online for a nice pair of headphones and find a nice one but it’s out of stock! No problem, you get onto another online shopping platform but wait – what's this – it’s out of stock here too! While you don’t mind waiting a few days for it to come back, you’d like to know how long it would take to get back in stock.

You check out the customer care options and find that the first one only has an email address, while the second offers a live chat option as well. You select the live chat option and are assigned a customer service agent within seconds.

The agent enquires if you’re facing difficulties with out-of-stock items and informs you they’ll be back within four days. You’re surprised but glad that he knew exactly what difficulties you were facing. He even sets up a reminder that’ll notify you when they’re back in stock. You thank him and decide to wait for them.

This is where you realize why companies use Live Chat Sofware. It helps them service customers and website viewers who have questions or concerns in real-time, through a lightweight widget or chat window. The idea is to provide instant clarification and communication.

Coming up from last year’s Top 5 Live Chat Software, check out which ones are making it big this year, with our curated list of the Top 5 Live Chat Software of 2024.

Top 5 Live Chat Software Of 2024

Live Chat Software helps companies interact with website visitors and customers who might have questions, queries or concerns in real-time through a chat window. These tools can also provide them with important insights and information to help them serve better.

So, let’s get into the list of the top 5 Live Chat Software for 2024 - in random order.

Zendesk Support Suite	Zoho Desk	Freshworks
Intercom	Tidio

Tool 1: Zendesk Support Suite

Founded in 2007 and headquartered in San Francisco, USA, Zendesk has a workforce of over 5,450 employees spread across 18+ office locations worldwide. The company has a customer base of 100,000+ in more than 160 countries and territories. Among a range of accolades, Zendesk was named in the Top 50 Customer Service Products in G2’s Best Software Awards 2023.

Source

Returning to our list this year, Zendesk helps you deliver fast, personalized and secure live chat support across web, mobile, social and business and social channels, like WhatsApp or Facebook. This is further enhanced by the platform’s built-in automation and artificial intelligence (AI) capabilities that let you service more customers. In fact, you can service them 24/7 with instant answers using Zendesk bots. All while handling your interactions from a centralized workspace.

Zendesk allows you to customize the platform to suit your brand. The platform allows you to send messages and outbound notifications on WhatsApp and SMS, which boosts your customer engagement. Additionally, with third-party integrations, you can add valuable services like custom bots or enable customers to get live location maps from within the conversation.

Feature Ratings:

Ease of Use: ⭐ ⭐ ⭐ ⭐ ⭐
Value For Money: ⭐ ⭐ ⭐ ⭐
Startup Friendly: ⭐ ⭐ ⭐
Enterprise Friendly: ⭐ ⭐ ⭐ ⭐
Customer Support: ⭐ ⭐ ⭐ ⭐

Tool 2: Zoho Desk

Zoho Corporation was founded in 1996 and is headquartered in Chennai, India. The company boasts over 15,000 employees in 25+ offices around the world. With 25+ years of experience and 55+ products, the company serves more than 100 million customers in 150+ countries worldwide. Rated, ranked and accoladed with multiple honors, Zoho’s Zoho Desk was named a Leader in G2’s Winter 2023 report.

Source

Retaining its spot this year, Zoho Desk brings you real-time assistance that lets you serve more customers quickly and minimize wait times with instant and secure interactions. It even lets you create and customize embedded chat widgets for each of your brands, to maintain their uniqueness. Furthermore, you can use the platform’s automation capabilities to enhance customer convenience. It also provides you with pre-chat and post-chat data, for you to improve your service strategies.

Zoho Desk makes it possible for you to manage multiple conversations at the same time. This means that instead of having to add more agents per customer you can add more customers per agent. This is enhanced by notifications of incoming requests every time a customer initiates a live chat. Alternatively, you can use Zoho's AI-powered assistant, Zia, to service customers when agents aren’t available or after business hours.

Feature Ratings:

Ease of Use: ⭐ ⭐ ⭐ ⭐ ⭐
Value For Money: ⭐ ⭐ ⭐ ⭐
Startup Friendly: ⭐ ⭐ ⭐ ⭐
Enterprise Friendly: ⭐ ⭐ ⭐ ⭐
Customer Support: ⭐ ⭐ ⭐

Tool 3: Freshworks

Freshworks, which was founded in 2010 and is headquartered in San Mateo, California, USA, possesses a workforce of over 5,000 employees spread across 13 locations around the world. With a customer base that includes names like Coca-Cola, Databricks, Thomas Cook, Bridgestone and more, the company has been ranked amongst the Top 50 Customer Service Products in G2’s Best Software Awards in 2023.

Source

Returning to the list, Freshworks brings you Freshchat, a unified platform that lets you engage and deliver seamless support experiences with real-time interactions across multiple channels. You can even engage visitors with messages, images, GIFs and videos. By using user behavioral insights mixed with a range of integrations you can personalize experiences. Additionally, it brings you AI-powered bots that can be deployed across your website, native app and messaging channels.

The platform enables you to build bots capable of detecting intent using a powerful no-code builder. It allows you to deploy chatbots on messaging channels, applications and your website quickly. With the ability to define its conversations, you can also transfer conversations to live agents in one simple click. Also, if you have self-developed chatbots, the platform allows you to connect them to its messenger via its conversations API.

Feature Ratings:

Ease of Use: ⭐ ⭐ ⭐ ⭐ ⭐
Value For Money: ⭐ ⭐ ⭐
Startup Friendly: ⭐ ⭐ ⭐ ⭐
Enterprise Friendly: ⭐ ⭐ ⭐ ⭐
Customer Support: ⭐ ⭐ ⭐ ⭐

Tool 4: Intercom

Founded in 2011, Intercom has its headquarters in San Francisco, USA. The company has a workforce of over 500 employees housed in 5 office locations around the world. With over 25,000 customers that include Meta, Microsoft, Amazon, Atlassian and others, Intercom has been a Forbes Cloud 100 Honoree 7 times and featured in G2’s Fall 2023 report for Best Usability, Highest User Adoption and as a Leader.

Source

TechDogs-"Tool 4: Intercom"- "A Screenshot Of Intercom's Chat Window In Action"

Source

Intercom, which returns to our list, is a Live Chat Software that offers plug-and-play hassle-free implementation. It connects with your preferred channels and helps boost productivity. It also facilitates seamless team collaboration through Inbox, which unifies your conversations and enables internal collaboration in real time. Through Business Messenger, the platform enables you to personalize interactions with customers or lets them connect with bots, apps, in-app messages and more.

Intercom brings you AI-driven live chat software that lets you deliver faster support across channels, from one unified platform. Its Composer AI enables your agents to rephrase messages with one click. What’s more, they can even turn simple bullet points into fully-fledged responses as well as create summaries of entire conversations. It also offers Fin, an AI bot powered by OpenAI, which can automate live chat conversations and can be turned on by pointing it to your help center.

Feature Ratings:

Ease of Use: ⭐ ⭐ ⭐ ⭐
Value For Money: ⭐ ⭐ ⭐
Startup Friendly: ⭐ ⭐ ⭐ ⭐
Enterprise Friendly: ⭐ ⭐ ⭐ ⭐ ⭐
Customer Support: ⭐ ⭐ ⭐ ⭐

Tool 5: Tidio

Founded in 2013 in Szczecin, Poland, Tidio has its headquarters in San Francisco, USA. The company has a workforce of over 180 employees across 2 locations and clients from more than 200 countries. Tidio has grown to make a name for itself and was even rated amongst the Top 50 Customer Service Products by G2 in its Best Software Awards 2023.

Source

Featuring once again on our list is Tidio. This comprehensive and powerful live chat software lets you interact with customers in real-time. It allows you to simplify your communication and speed up responses through a unified tool, which lets you access emails, live chats, Facebook messages and Instagram DMs, all in one place. Furthermore, you can interact with customers from anywhere using its browser, desktop and mobile application.

Tidio also comes with some amazing features that facilitate better live chat support. These include tracking viewer activity on your website, a real-time view of your website viewers, live typing capabilities that show you what your viewers are typing even before they send messages, canned responses, pre-chat surveys for lead generation, unifying your customer database, multilanguage capabilities and more.

Feature Ratings:

Ease of Use: ⭐ ⭐ ⭐ ⭐
Value For Money: ⭐ ⭐ ⭐
Startup Friendly: ⭐ ⭐ ⭐ ⭐
Enterprise Friendly: ⭐ ⭐ ⭐ ⭐
Customer Support: ⭐ ⭐ ⭐ ⭐ ⭐

Winding It Up

When companies want to communicate with their customers or website visitors, they use Live Chat Software. This allows them real-time interaction to solve queries, concerns, issues or general questions through a chat window. This is usually supplemented by insights, reports or analytics to provide more personalized experiences.

Every business has unique customer service needs, which is why you should ensure you pick a platform that suits your unique needs.

Frequently Asked Questions

What Are The Top 5 Live Chat Software Tools Of 2024?

The top 5 Live Chat Software tools of 2024 include Zendesk Support Suite, Zoho Desk, Freshworks, Intercom and Tidio. These tools offer real-time interaction with customers through chat windows, providing personalized support and insights to enhance customer experiences.

How Does Live Chat Software Benefit Businesses?

Live Chat Software enables businesses to communicate with customers and website visitors in real-time, addressing queries, concerns and issues promptly through chat windows. These tools also provide insights, reports and analytics to enhance customer service and personalize experiences.

What Features Do Live Chat Software Tools Offer?

Live Chat Software tools offer a range of features, including real-time assistance, customization of chat widgets, automation capabilities, AI-powered bots, multichannel support, unified communication platforms and analytics for performance evaluation and improvement.

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Tags:

Customer Service Live Chat Software Live Chat Customer Support Zendesk Support Suite Zoho Desk Freshworks Intercom Tidio

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