Customer Service
Rightworks Appoints Michael Marchetti As Chief Customer Experience Officer
Share
NASHUA, N.H., April 28, 2026 (GLOBE NEWSWIRE) -- Rightworks, the only intelligent cloud service provider of solutions purpose-built for accounting firms and professionals, today announced the appointment of Michael Marchetti as Chief Customer Experience Officer (CCXO). Reporting to CEO Ian Williams, Marchetti will lead the company’s Customer Experience organization, overseeing Customer Success, Technical Support, and Onboarding to ensure Rightworks customers continue to receive the seamless, high-quality experience they’ve grown to know and love.
“Michael is a proven leader with a strong track record of transforming organizations to deliver strategic customer experiences that drive customer value and growth,” said Williams. “His ability to build customer-centric organizations and deliver measurable results will be critical as we continue to scale and deepen our customer relationships.”
Marchetti brings more than 20 years of experience leading customer success and support teams across SaaS and services organizations. Most recently, he served as CCXO at DRB, where he led a 300+ person team and transformed the customer experience through a proactive, data-driven strategy, reducing at-risk accounts and creating a competitive advantage in the market. Previously, as Chief Customer Officer at BrandMuscle, Marchetti led teams supporting a $100 million book of business, achieving a 98% customer retention rate.
“Rightworks has a strong commitment to its customers and the accounting profession,” said Marchetti. “I’m excited to join the team and help elevate the customer experience while driving long-term value and growth.”
About Rightworks
Obsessed with all things accounting and finance, Rightworks is the preferred managed application, security, and IT cloud service provider for 70,000+ businesses and accounting and tax firms. Our award-winning platform securely connects critical desktop and cloud applications and offers managed IT services—protecting users and everything from data to devices across all your offices. The result: unified applications, data, teams, and workflows, with full-service network management through one point of contact. Since 2002, innovation, unwavering commitment, and 24/7 support have earned partnerships with market leaders and cultivated a loyal following within the Rightworks Community, the largest peer network for accounting professionals. Learn more: rightworks.com, LinkedIn, Facebook, X, Instagram.
Media contact:
Allison Huffman, 603-751-4488
ahuffman@rightworks.com
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/261a7e15-e5b9-44ef-a7bd-94d892068330
Frequently Asked Questions
Who is Michael Marchetti?
Michael Marchetti has been appointed as the Chief Customer Experience Officer (CCXO) at Rightworks, bringing over 20 years of experience in leading customer success and support teams.
What will Michael Marchetti's role be at Rightworks?
As CCXO, Michael Marchetti will oversee Rightworks’ Customer Experience organization, focusing on Customer Success, Technical Support, and Onboarding to drive customer value and growth.
What services does Rightworks provide?
Rightworks is an intelligent cloud service provider offering managed application, security, and IT cloud services purpose-built for accounting firms and professionals.
First published on Mon, May 4, 2026
Enjoyed what you read? Great news – there’s a lot more to explore!
Dive into our content repository of the latest tech news, a diverse range of articles spanning introductory guides, product reviews, trends and more, along with engaging interviews, up-to-date AI blogs and hilarious tech memes!
Also explore our collection of branded insights via informative white papers, enlightening case studies, in-depth reports, educational videos and exciting events and webinars from leading global brands.
Head to the TechDogs homepage to Know Your World of technology today!
Disclaimer - Reference to any specific product, software or entity does not constitute an endorsement or recommendation by TechDogs nor should any data or content published be relied upon. The views expressed by TechDogs' members and guests are their own and their appearance on our site does not imply an endorsement of them or any entity they represent. Views and opinions expressed by TechDogs' Authors are those of the Authors and do not necessarily reflect the view of TechDogs or any of its officials. While we aim to provide valuable and helpful information, some content on TechDogs' site may not have been thoroughly reviewed for every detail or aspect. We encourage users to verify any information independently where necessary.
Loading comments...