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Top 5 Unified Communication As A Service (UCaaS) Software Of 2022

By TechDogs Editorial Team

Overall Rating

Overview

Look who we have here - the celebrated (fictional) American symbologist and Harvard professor from The Da Vinci Code, Robert Langdon. He’s here to tell you about the value of communication, after all, he thinks it is always a good choice to communicate instead of keeping secrets. Imagine if Jacques Saunière (the keeper of the world’s oldest secret) had revealed his identity to his grand-daughter Sophie Neveu. Then, Sophie would have known that Jacques was the master secret-keeper of The Priory of Sion. Robert believes (and we agree) that better communication between them would have saved the life of Jacques Saunière.

Communication is important in the business world too. It doesn't matter what industry you're in, whether it's retail, manufacturing or service-based; communicating with your customers on a day-to-day basis is the key to success. Fret not, with the new paradigm of UCaaS (United Communication as a Service), you no longer have to worry about investing in costly hardware and software that will only be outdated in two years. You can now invest in this future without fear of obsolescence because it's all hosted on the cloud! If you are wondering what is UCaaS Software? How do they work? How to decide which one is best for your organization? Then you have come to the right place.

Let's join Robert on his journey to unleash the hidden meaning of Unified Communication as a Service Software AKA UCaaS Software.

What really matters is what you believe. Robert Langdon believes that the legend will be revealed when the true heir reveals himself. However, in The Da Vinci Code, the irony was that the heir herself didn't know the truth which created chaos and forced Robert to go on a dangerous journey to unveil this secret. A lot of effort (and lives!) would have been saved if the truth had been communicated effectively to subsequent generations. Well, the only silver lining is that the entire scenario is fictional – the real world has far more severe implications!

Effective and seamless communication has always been an issue for any business, no matter what size it is. Unified Communication as a Service (UCaaS) comes to the rescue. It offers a new business model that allows businesses to clearly and cost-effectively communicate with their customers, employees and the world. It also provides them with a variety of tools to improve productivity and efficiency.

Let’s join Robert to gather the clues and understand the Top 5 Unified Communication as a Service Software of 2022. Open your mind, friends!

Top 5 Unified Communication As A Service Software Of 2022

Unified Communication as a Service (UCaaS) Software provides a wide range of communication and collaboration applications and services in the cloud. The three main areas UCaaS Software cover are - voice/ VOIP (Voice Over Internet Protocol), audio conferencing/ video conferencing and instant messaging/ chat.

Here is the list of Top 5 Unified Communication as a Service Software that we recommend. Picking the one that best suits your organization's requirements is your take. (The order is random - choose wisely).

RingCentral	Zoom	8X8 X Series
Microsoft Teams	Cisco WebEx

Tool 1: RingCentral

Robert has decoded the message of our first UCaaS Software - RingCentral. Founded in 1999, it is one of the most popular UCaaS Software in the market. RingCentral has won Overall Video Conferencing Solution of the Year from the 2021 RemoteTech Breakthrough Awards, among various other awards for its communication and collaboration tools.

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While moving forward with his search, Robert discovered that RingCentral also offers a complete unified communication solution, which combines HD VoIP (High-Definition Voice over Internet Protocol), messaging, conferencing, contact center and fax in a single application. Its total accessibility and scalability make it unique by allowing over 1000 employees to sign up for a unified service. RingCentral serves them all - from the smallest businesses to enterprises. #OneForAll

It offers different features according to different payment plans. The most basic Essentials plan offers unlimited calls within the US and Canada as well as unlimited SMS and MMS. It also offers mobile apps for Android and iOS. It empowers modern mobile and distributed workforces to communicate, collaborate and connect via any mode, any mobile device and any location. How cool is that!

You can also trust RingCentral for visual voicemail, voicemail-to-email, call management and phone system administration which includes all recording on demand.

Tool 2: Zoom

The next clue points towards Zoom. You would have definitely heard of this one, right? Robert gathered the symbols and concluded that Zoom was founded in 2011. It is a proprietary video teleconferencing software program developed by Zoom Video Communications. It has won many awards in 2021, including Glassdoor's Employees' Choice Awards as the Best Place to Work.

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Zoom was started as a video conferencing platform, however, it expanded its product and included voice calling and SMS text messaging to its professional services. You can also unlock the power of UCaaS using Zoom, with phone calls and text messages to team members through Zoom Chat. It has recently made more than 200 enhancements to its smartphone application portfolio. Zoom is a comprehensive platform which ranges from a simple app, where all the features can be accessed that are required to connect with remote teams to call management functionality. #LetsGoZoom

During the COVID-19 pandemic, there was a significant increase in the use of Zoom for remote work, distant education and online social relations. This made Zoom the 5th most downloaded mobile app worldwide in 2020, with 477 million downloads. Its free plan allows up to 100 concurrent participants with a restriction time of 40 minutes. As Robert says, everything is possible. The impossible just takes longer.

The main features of Zoom are call transfer and routing, call forwarding and voicemail, call delegation and hold, monitoring for supervisors shared lines and takeover and integration with Salesforce, Microsoft and Slack. #IntegrateWithTheBigGuys

Tool 3: 8X8 X Series

Further excavation has led Robert to the next UCaaS Software i.e., 8X8 X Series. Founded in 1987, 8X8 Inc. is an American provider of Voice IP products. It has won the 2021 Gartner Magic Quadrant for UCaaS for the 10th time. Talk about being consistently awesome!

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8X8 X Series offers cloud communication facilities that act as a complete UCaaS Software. Nothing is more creative than a brilliant UCaaS Software with a purpose. Its most basic plan also offers a good range of communication channel options and collaboration opportunities. It provides one solution for voice, video and chats across any device, anytime and anywhere. It offers all the components a company needs on a single platform - from video conferencing and SMS to voice and chat technology.

Robert Langdon also discovered that this UCaaS Software consolidates enterprise communications platform into one environment, reducing ongoing workspace expenses and allowing stronger insights. It also offers built-in redundancy to protect against downtime. You can also access a wide range of solutions for omnichannel communications with the 8X8 X Series.

8X8 X Series can be trusted with remote desktop control, messaging over SMS, voicemail, email and instant apps, native Customer Relationship Management (CRM) functionality and reliable VoIP phone service.

Tool 4: Microsoft Teams

The next UCaaS Software on the list is Microsoft Teams. Founded in 2017, Microsoft Teams is a proprietary communication platform developed by Microsoft (we won’t introduce this one!) as a part of the Microsoft 365 family of products. Microsoft has won many awards, including one in 2021 for Best Company Perks and Benefits and Best Marketing Team (obviously!). MS Teams is known for being a reliable and simple UCaaS Software in the business world – yes, probably as reliable as Robert Langdon!

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Companies use Microsoft Teams to create immersive connections between employees with video and audio conferencing, file sharing and access to all the Microsoft 365 productivity applications. Microsoft Teams is a chat-based workspace in Office 365 that is designed for collaboration and teamwork. It combines email, calendar, reminders and contacts with chat, shared desktops and video conferencing services with clients. The power of Microsoft Teams grows exponentially with its number of features!

Microsoft Teams has its own business calling plans. It also integrates with direct routing (the process of routing Microsoft Teams to the Public Switch Telephone Network) providers to provide personal Private Branch eXchange (PBX). It provides a cloud-based solution for remote and dispersed teams and allows you to create a good communication tool and collaboration solution. It is used by small businesses, large enterprises, schools and other organizations to boost productivity.

You can rely on Microsoft Teams for high-level security solutions, robust monitoring and reporting capabilities access to all Microsoft productivity tools. Yes, we kind of stated the obvious there but someone’s got to say it!

Tool 5: Cisco WebEx

Founded in 1995 as WebEx and was taken over by Cisco Systems in 2007, Cisco WebEx is an American company that develops and sells web conferencing and video conferencing applications. The decisions of our past are the architects of our present – something Cisco WebEx understands well. Cisco WebEx has won several awards, including TrustRadius Awards 2021 for Best Feature Set, Best Usability and Best Customer experience with Support.

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The symbols decoded by Robert indicate that Cisco has developed a powerful environment for cloud-based communication channels and collaboration tools through the WebEx portfolio. It can be used as an online meeting room, where people from around the world can work together, share files and chat with other participants.

Cisco WebEx includes everything from WebEx Edge Calling to Cisco WebEx Teams, where people connect through several collaborative features. By its very nature, Cisco WebEx is an engaging, inclusive and intelligent video conferencing solution for the modern workspace.

Cisco WebEx can be trusted for conferencing options (group live chat, audio and video), presenter tools (notifications blocker, remote control, Switch presenter and Live preview), application tools (password protection, recording and in-browser application), collaboration tools (screen sharing) and meeting coordination (scheduling. recording and participant permissions).

Conclusion

The collaboration technologies most organizations currently have might not be adequate or scalable enough which makes them search for better technology. Fret not! Your search ends here. Our list is comprised of products for all kinds of businesses that will help sail through the challenges of finding a perfect UCaaS tool. Now that Robert Langdon has decoded each of the top 5 UCaaS Software on the list, he is waving us goodbye until next time.

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Tags:

Unified Communications As A Service (UCaaS)Communication Zoom 8X8 X Series Microsoft Teams RingCentral Cisco Webex Unified Communications Software

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Software Development

Top 5 Unified Communication As A Service (UCaaS) Software Of 2022

Top 5 Unified Communication As A Service Software Of 2022

Tool 1: RingCentral

Tool 2: Zoom

Tool 3: 8X8 X Series

Tool 4: Microsoft Teams

Tool 5: Cisco WebEx

Conclusion

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