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Top 5 VoIP Solutions Of 2024

By TechDogs Editorial Team

Overall Rating

Overview

Interstellar (2014) was an enjoyable, fantastical and mesmerizing movie. From the breathtaking visuals of outer space to the carefully thought-out storyline and the phenomenal execution, the movie was truly a masterpiece.

However, there was one bit that we at TechDogs (and people who love communicating) were irked by - the delay in communications between the people on Earth and the ones on the space shuttle. As unthinkable as it is, the delay in messages spanned months and years!

While one could simply explain this issue based on the fact that people were transversing at high speeds through the stars (which is the definition of interstellar!), it’s quite unbelievable in the real world. We enjoy real-time messaging, calling and information exchange from anywhere - as long as we have an internet connection!

You see, it’s not just individuals who are thankful for this technology but also businesses who enjoy the benefits of Voice over Internet Protocol or VoIP Solutions. These solutions enable customizable, flexible and cost-effective voice calling services using basic devices like laptops, desktop PCs, mobile phones and other devices.

So, if you’re looking for the right tool for your enterprise, read on to learn the top 5 VoIP Solutions of 2024!

Let’s say, you had to return a product you purchased online. Naturally, you call the customer care number but you’re met with a busy tone.

Ugh! That’s the last thing you need, as you were already anxious about missing out on the return window.

Tied-up phone lines are as good as a noose for businesses and it’s nearly impossible for them to buy thousands of phone lines; we mean, how many numbers can a business manage? Instead, they use one number that’s easy for their customers to remember and dial – but what about the large call volumes?

That’s where the genius of VoIP Solutions comes in!

Voice Over Internet Protocol or VoIP Solutions are just as the name suggests. They offer the ability to make and receive audio calls over the internet, typically connected by broadband connections, rather than using the more traditional analog phone lines.

These calls are placed using dedicated applications and specialized hardware equipment, providing businesses with cost-effective, flexible and customizable communication solutions.

The applications also offer features such as AI-powered (artificial intelligence) analytical tools, call recording, call forwarding and other features that help improve the overall experience. Furthermore, they also bring capabilities such as video calling, conference calls, individual and group messaging services and more.

Last year we explored the Top 5 VoIP Solutions Of 2023 and this year we’re back with a new list. So, let’s have a look at the Top 5 VoIP Solutions Of 2024 – read on!

Top 5 VoIP Solutions Of 2024

Businesses use VoIP (Voice Over Internet Protocol) Solutions to make and receive audio and video calls through applications using broadband internet connections rather than traditional telephone wire lines AKA analog phone lines. These solutions offer them flexibility, customizability and cost-efficiency. Applications used for such purposes include features such as conference calling, messaging services and other tools to enhance the overall experience.

So, let’s get into the list of the Top 5 VoIP Solutions Of 2024 - in random order.

RingCentral	Intermedia Unite	Nextiva
Dialpad	8x8

Tool 1: RingCentral

Founded in 1999, RingCentral is headquartered in Belmont, California, USA. The company boasts a workforce of over 7,500 employees spread across more than 20 global offices. With customers like AT&T, T-Mobile, HubSpot, Spotify, Toyota, Lufthansa and 400,000+ businesses around the world, RingCentral was recognized as a Leader in G2’s Winter 2024 report and as a 2023 Gartner Magic Quadrant Leader for UCaaS worldwide.

Source

Returning to our list this year is RingCentral with RingEx, which brings its users an all-in-one business phone system that can be operated across multiple devices. This platform allows them to unify business calls, SMS, fax and more using one number, all through a single, intuitive app. It provides a platform that can be up and running in minutes and can simplify communications for all kinds of teams for a business of any size. Furthermore, it even offers over 300 pre-built integrations.

RingCentral also brings its users the power of artificial intelligence integrated into the platform. This includes a personal assistant that can take notes, recall details, post-call highlights and provide post-interaction insights in real-time, all of which can be shared. The AI assistant comes with enterprise-grade reliability, security and privacy. The platform also provides its users help with any question, enabling them to find information quickly across interactions.

Feature Ratings:

Ease Of Use: ⭐ ⭐ ⭐ ⭐
Value For Money: ⭐ ⭐ ⭐ ⭐
Startup Friendly: ⭐ ⭐ ⭐ ⭐
Enterprise Friendly: ⭐ ⭐ ⭐
Customer Support: ⭐ ⭐ ⭐ ⭐ ⭐

Tool 2: Intermedia Unite

Intermedia Cloud Communications was founded back in 1993 and today it has its headquarters in Sunnyvale, California, USA. The company has a workforce of 1,600 employees spread across 10+ office locations worldwide. With an estimated 80+ million business phone users worldwide, the company’s Intermedia Unite was named the Best Overall Business VoIP by PCMag’s Editor’s Choice award in 2024 and was also named a Leader in G2’s Fall 2023 report.

Source

Joining our list as a new entrant this year, Intermedia Unite offers its users phone services through a desktop and mobile app that’s easy to set up, use and manage. The platform also comes with pre-configured phones, literally dedicated hardware, that connect to the Unite service wherever they’re plugged in. This allows users to stay connected no matter where they are and gain access to the platform’s 90+ features, including HD voice and unlimited domestic calling (Canada, US and PR).

Intermedia Unite brings users a complete UCaaS (Unified Communications as a Solution) platform including phone, video, chat, contact center and file-sharing services. From secure 720p HD audio/video meetings to individual and team chats to file sharing with real-time backup and restore capabilities, the platform makes communication easy. This is further enhanced by its integration with Microsoft Teams and others, while also providing automated data capture and a generative AI assistant for daily tasks and information retrieval.

Feature Ratings:

Ease Of Use: ⭐ ⭐ ⭐ ⭐ ⭐
Value For Money: ⭐ ⭐ ⭐
Startup Friendly: ⭐ ⭐ ⭐ ⭐
Enterprise Friendly: ⭐ ⭐ ⭐ ⭐
Customer Support: ⭐ ⭐ ⭐ ⭐

Tool 3: Nextiva

While Nextiva was technically founded in 2006, the company likes to consider 2008 as its “birth year”, as that was the year it landed its first customer and was officially in business. Today, the company, headquartered in Scottsdale, Arizona, USA, has 1,000+ employees and over 1 million users, being rated amongst the top software companies. In fact, it was ranked fourteenth in G2’s Best Software Companies Worldwide and twelfth in G2’s Best Collaboration & Productivity Software Worldwide, both in 2014.

Source

Featuring on our list this year once again is Nextiva, which comes with a fully cloud-based and remote-capable VoIP phone service with 99.999% uptime, 24/7 customer support and enhanced security, through its easy-to-use mobile app and desktop app. It brings crystal-clear HD audio sans line static with features such as unlimited calling, call recording, voice and video conferencing, SMS/MMS, call routing, advanced voicemail, custom caller ID, screen sharing and instant messaging.

Nextiva offers a UCaaS platform with VoIP, video and chat services that allow its users to host unlimited audio and video meetings. The platform also offers insights through advanced features such as call analytics, real-time call tracking, business trends identification and gamification. In addition to providing numerous business apps like sales CRM, helpdesk tools, workflow automation and customer experience management, Nextiva allows users to integrate other apps.

Feature Ratings:

Ease Of Use: ⭐ ⭐ ⭐ ⭐
Value For Money: ⭐ ⭐ ⭐ ⭐
Startup Friendly: ⭐ ⭐ ⭐ ⭐
Enterprise Friendly: ⭐ ⭐ ⭐
Customer Support: ⭐ ⭐ ⭐ ⭐ ⭐

Tool 4: Dialpad

Founded in 2011, Dialpad has its headquarters in San Ramon, California, USA. The company houses over 1,000 employees in 11 offices spread across the globe. With 30,000+ customers such as Xerox, WeWork, Uber, Motorola Solutions and Domo, Dialpad was named a Leader in G2’s Winter 2023 report for the Contact Center category, while also bagging the Leader title in the Mid-Market and Small Business list.

Source

Making its way onto our list as a new entrant, Dialpad brings with it an AI-powered collaboration platform with robust VoIP, video calling and messaging services in a single app. With a global voice network and unique dual-cloud architecture, the platform offers features such as HD call quality, unified communications, conferencing, screen sharing, voicemail transcriptions, call recording, call forwarding, call routing and more.

Dialpad tailors its services for small businesses and enterprises, with the enterprise offering spanning features such as built-in AI tools, sales dialer, enterprise-grade security, role-based access, single sign-on, 100% uptime, 74+ integrations, local and toll-free numbers for 70+ countries and an all-in-one workspace for team collaboration. Small businesses are treated to a robust AI contact center with live coaching, sentiment analysis, real-time insights, call transcribing and more.

Feature Ratings:

Ease Of Use: ⭐ ⭐ ⭐ ⭐
Value For Money: ⭐ ⭐ ⭐
Startup Friendly: ⭐ ⭐ ⭐ ⭐ ⭐
Enterprise Friendly: ⭐ ⭐ ⭐ ⭐
Customer Support: ⭐ ⭐ ⭐ ⭐

Tool 5: 8x8

8x8 was founded way back in 1987 and has its headquarters in Campbell, California, USA. The company has a workforce of around 2,000 employees spread across 16 global offices. The highly experienced outfit boasts a customer base spanning names like Acer, Kubota, Ty, Cape Air, Trek and others from 55+ countries. 8x8 was even named a Leader in the 2023 Gartner Magic Quadrant for UCaaS and recognized in the 2023 Gartner CCaaS Magic Quadrant.

Source

Featuring on our list once again this year is 8x8, which brings its users an all-in-one cloud-based phone system and comprehensive collaboration platform with everything they may need through a single app or their preferred browser. It also offers its capable voice, video, private messaging and team chat through its mobile app. The platform also offers powerful analytics, unified administration, secure data centers and integrations for Microsoft Teams and CRM systems.

8x8 also brings businesses 8x8 Engage, a contact center that offers them a robust, exceptional and out-of-the-box customer experience solution. This includes using cutting-edge AI across all customer touchpoints and the ability to effortlessly manage teams while monitoring key performance metrics. Furthermore, the platform also provides a wide choice of VoIP phones, headsets and accessories needed for communication success.

Feature Ratings:

Ease Of Use: ⭐ ⭐ ⭐ ⭐
Value For Money: ⭐ ⭐ ⭐
Startup Friendly: ⭐ ⭐ ⭐ ⭐ ⭐
Enterprise Friendly: ⭐ ⭐ ⭐ ⭐
Customer Support: ⭐ ⭐ ⭐ ⭐

Winding It Up

VoIP Solutions enable businesses to streamline their communication processes, be that internally with employees or externally with customers. The primary aim of such solutions is to enable a user to make and receive calls using the internet through specialized software applications and hardware equipment. The idea is to offer users flexibility and customization capabilities while reducing the cost of communicating.

Remember: each company has unique VoIP calling requirements, which is why you should ensure you pick a solution that suits your unique requirements. Happy VoIP calling!

Frequently Asked Questions

What Are The Top 5 VoIP Solutions?

The top 5 VoIP solutions of 2024 are RingCentral, Intermedia Unite, Nextiva, Dialpad and 8x8. These solutions provide businesses with comprehensive communication and collaboration tools, including features such as HD voice, video conferencing, messaging services and integration capabilities, catering to various business needs and preferences.

What Is A VoIP Solution?

A VoIP (Voice over Internet Protocol) solution enables users to make and receive audio and video calls over the internet instead of traditional telephone lines. It utilizes specialized software applications and hardware equipment to facilitate communication, offering businesses flexibility, customization and cost-effectiveness in their communication processes.

What Are The Benefits Of VoIP Solutions?

VoIP solutions offer numerous benefits to businesses, including cost savings through reduced telephone expenses, flexibility in communication with the ability to make calls from anywhere with an internet connection, scalability to accommodate growing business needs and a wide range of features such as call recording, conferencing and AI-powered analytics for enhanced productivity and customer experience.

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Tags:

VOIP SolutionsCommunication And Collaboration Software Top 5 VoIP Solutions Of 2024 VoIP Calls Cloud-based Phone System Contact Center Video Calls Conference Calls Messaging Solutions RingCentral Intermedia Unite Nextiva Dialpad 8x8 VoIP (Voice Over Internet Protocols)

Join The Discussion

Software Development

Top 5 VoIP Solutions Of 2024

Top 5 VoIP Solutions Of 2024

Tool 1: RingCentral

Tool 2: Intermedia Unite

Tool 3: Nextiva

Tool 4: Dialpad

Tool 5: 8x8

Winding It Up

Frequently Asked Questions

What Are The Top 5 VoIP Solutions?

What Is A VoIP Solution?

What Are The Benefits Of VoIP Solutions?

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