What Is Carrier IQ?

If your phone company knows more about you than you do, it's probably Carrier IQ. Carrier IQ is a company that provides analytics software to various telecom providers. They've developed programs that offer information about smartphone users to cellphone carriers, like what apps they use, how often they use them, how long they spend on them, and even where the user is using them. The problem with this is that there needs to be a way for an average user to know whether or not her carrier has installed these programs on her phone. Even if she knows that her page uses the Carrier IQ program, she cannot opt out of it or stop it from collecting data about her activities and movements. The fact that this kind of information is being collected without our knowledge or consent raises serious privacy concerns—yet we have no say in whether or not our carriers can do this. Privacy advocates are up in arms over the Carrier IQ scandal, which involves a company collecting performance data on smartphone users. Carrier IQ gathers performance data, tracking and logging what users do on their phones. This can include calls made, texts sent, and emails received. While this is not necessarily an invasion of privacy in terms of content (e.g., Carrier IQ does not have access to the actual content of phone calls), it does present a risk to user privacy because it allows third parties access to information about whom you called or texted, whether you're using your phone to browse the web or send emails, etc. The issue came to light when reports revealed that Carrier IQ had collected information about users' phone activity without their knowledge or consent. It was reported that some phones were even sending data from users' text messages directly to Carrier IQ without permission from the device's owner!