TechDogs-"ScienceLogic Launches Nexus Online Community, Delivers A Destination For Customers To Collaborate, Solve Problems, And Rapidly Learn"

Software Development

ScienceLogic Launches Nexus Online Community, Delivers A Destination For Customers To Collaborate, Solve Problems, And Rapidly Learn

By Business Wire

Business Wire
Overall Rating

RESTON, Va.--()--In its mission to deliver experiences that go beyond to prioritize customer experience and value, ScienceLogic, a leader in automated IT operations, today announced the launch of the Nexus community platform, the company’s first public, customer-facing online experience. Nexus is a transformative destination which will enable the entire ScienceLogic community to grow, collaborate and learn together, serving as a central information hub.

“For more than a decade, ScienceLogic has instituted a continuous growth mindset which required constant evolution to match our ever-changing technology industry and align with the needs of our customers. Whether it is our new unsupervised generative AI and machine reasoning capabilities or traditional SNMP v3 trap eventing, our community expects enterprise quality when leveraging our solutions,” said Dave Link, CEO of ScienceLogic. “We built Nexus so that our customers, partners, and the larger community can come together and continue to innovate and evolve with us. Nexus is a leapfrog catalyst that reshapes the future of our support and enablement, helping us rapidly innovate to adapt to the next new technology telemetry and ultimately deliver the best possible product, services, and business outcomes for our customers.”

ScienceLogic experts, customers, partners, and prospects alike will be able to support each other through asking and answering questions and accessing a wealth of materials, including:

  • Discussion Forums - A platform to ask product and service questions, find support to resolve issues and gain feedback, creative ideas, and time saving tips from peers and experts.
  • Resource Library - Find official FAQs, videos, demos, best practice deployment templates, pro tips, and more, developed specifically to support customers, partners, and prospects on their ScienceLogic journey.
  • Ideas Hub - Customers, partners, and employees can vote, share feedback, and propose ideas on ScienceLogic’s roadmap for developing products and services.
  • User Groups - Nexus community members can connect and collaborate based on specific topics, locations, or language to access support and answers with like-minded power users as well as newcomers.
  • Technical Blog - Content authored by ScienceLogic experts and top community contributors will inform users on the latest updates and enhancements to ScienceLogic’s products and services.

As a hybrid model community platform, most of the information in Nexus will be available to the general public, allowing non-members to view resources and discussion forums. Membership to Nexus is free, allowing users to go beyond viewing resources, enabling them to ask questions, share comments, participate in user groups, and access ScienceLogic experts who are actively participating in the community. Members are rewarded for sharing their expertise and adding to Nexus resources by completing missions to accrue points and earn badges, encouraging engagement and collaboration throughout the community.

Visit the Nexus community to learn more.

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees everything across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises, and government agencies. Sciencelogic.com.

Contacts

Jess Lindberg
VP, Global Corporate Communications
jess.lindberg@sciencelogic.com

Lisa Throckmorton
REQ for ScienceLogic
sciencelogic@req.co

First published on Thu, Apr 4, 2024

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ScienceLogic Software Development AIOps Platforms IT Operations Management IT Infrastructure

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