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Top 5 Customer Identity And Access Management Software Of 2024
By TechDogs Editorial Team
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Overview
Do you remember the magical Sorting Hat from the Harry Potter series?
If you don’t, here’s a refresher: it was a sentient hat that determined which of the four schoolhouses at Hogwarts School of Witchcraft and Wizardry would be most suitable for a student. It would instantly choose between Gryffindor, Slytherin, Ravenclaw and Hufflepuff, based on the student's unique traits and characteristics from the directory. Hmm, sounds a bit similar to CIAM. No, that's not something from the Harry Potter universe!
You see, CIAM or Customer Identity & Access Management, is just like the Sorting Hat. It examines the identity of the person (student) against their unique credentials (characteristics) stored in a database (student directory). This ensures that the user is who they claim to be (no shape-shifting Polyjuice Potion here!) and prevents any impostors from accessing the system.
CIAM Software also sorts users into their correct "house" (access level) based on their roles, preferences and previous interactions. Yet, unlike the Sorting Hat, CIAM Software continues to monitor the user's journeys, adapting and updating permissions as necessary to ensure that the right people can access the right resources at the right times – while the impostors are kept out.
So, read on for the top 5 Customer Identity And Access Management Software of 2024!
If you don’t, here’s a refresher: it was a sentient hat that determined which of the four schoolhouses at Hogwarts School of Witchcraft and Wizardry would be most suitable for a student. It would instantly choose between Gryffindor, Slytherin, Ravenclaw and Hufflepuff, based on the student's unique traits and characteristics from the directory. Hmm, sounds a bit similar to CIAM. No, that's not something from the Harry Potter universe!
You see, CIAM or Customer Identity & Access Management, is just like the Sorting Hat. It examines the identity of the person (student) against their unique credentials (characteristics) stored in a database (student directory). This ensures that the user is who they claim to be (no shape-shifting Polyjuice Potion here!) and prevents any impostors from accessing the system.
CIAM Software also sorts users into their correct "house" (access level) based on their roles, preferences and previous interactions. Yet, unlike the Sorting Hat, CIAM Software continues to monitor the user's journeys, adapting and updating permissions as necessary to ensure that the right people can access the right resources at the right times – while the impostors are kept out.
So, read on for the top 5 Customer Identity And Access Management Software of 2024!
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Customer Identity And Access Management (CIAM) is a security approach that allows organizations to securely manage their customers’ identities to control their access to applications, portals and services. CIAM solutions offer a digital layer of security in customer-facing interactions that empowers users to secure their identities and data as well as manage their security preferences.
Customer Identity And Access Management (CIAM) Software simplifies this strategy by streamlining the sign-up and log-in process for online applications and services. This helps in protecting data privacy, defending against identity theft and other types of fraud as well as managing account profiles and security settings. Moreover, the solution helps businesses in improving the customer experience while complying with data privacy mandates such as the GDPR.
Last year we covered the list of top CIAM solutions of 2023. If you want to find out about the top options this year, read on and explore the top 5 Customer Identity And Access Management Software of 2024!
Top 5 Customer Identity And Access Management (CIAM) Software Of 2024
CIAM Software provides businesses with a combination of features such as customer registration, self-service account management, consent and preference management, single sign-on (SSO), multi-factor authentication (MFA), access management, data access governance, identity proofing, identity orchestration, fraud mitigation, etc., to deliver seamless and secure customer experiences. Pretty cool, right?
So, here are the top 5 Customer Identity And Access Management Software of 2024 – in random order!
WSO2 Identity Server |
IBM Security Verify |
Frontegg |
Salesforce Platform |
Okta Customer Identity |
Tool 1: WSO2 Identity Server
Founded in August 2005 and headquartered in Mountain View, California, United States, WSO2 was initially an open-source middleware company that now offers suites for application development, SaaS and IAM solutions. With its workforce of over 900 employees, serving major clients such as Nutanix, Jaguar, Vodafone, Honda and Cisco, it has secured over 1 billion identities. WSO2 has also won several awards, including being named a Customers’ Choice in the Gartner Peer Insights Voice of the Customer report in 2023. Pretty cool, WSO2!
WSO2 Identity Server, a newcomer to our list, stands out for customer identity and access management abilities with its open-source platform that helps in securing applications for business individuals, enterprise customers, citizens and more. It offers robust features such as single sign-on (SSO), multifactor authentication (MFA) and identity federation to ensure seamless, secure and streamlined user experiences. The platform also offers scalable features for passwordless logins, data privacy compliance, enterprise SSO, role-based access management and contextual authentication.
Moreover, WSO2 Identity Server delivers a wide range of APIs and SDKs to help businesses develop custom deployments that easily integrate with existing business systems. What’s more, this solution is compatible with cloud-based IDaaS, on-premises or private cloud and comes in three variants – B2B, B2C and G2C – enabling secure identity and access management for a diverse set of customers. WSO2 can easily help organizations optimize customer data security, leading to more engaging experiences!
Feature Ratings:
Ease Of Use: ⭐⭐⭐⭐⭐
Value For Money: ⭐⭐⭐⭐
Startup Friendly: ⭐⭐⭐
Enterprise Friendly: ⭐⭐⭐⭐⭐
Customer Support: ⭐⭐⭐
Tool 2: IBM Security Verify
Who doesn’t know IBM? The technology giant was founded in 1911 and is headquartered in Armonk, New York, United States. IBM employs roughly 300,000 people globally, serving major clients such as Apple, NASA, Ford, Cisco and others. IBM has received numerous industry accolades, including winning 16 awards from Comparably in 2023, ranging from Best Company for Diversity to Happiest Employees. Impressive, IBM!
IBM Security Verify, making its debut on our list, stands out with its advanced security and AI-driven features for customer identity and access management. The CIAM solution offers adaptive authentication, identity analytics and risk-based access control to ensure that customer data is always protected. Moreover, IBM Security Verify helps create a consistent, frictionless authentication experience across all business applications, ensuring customers have a smooth experience at every touchpoint.
With robust integration capabilities that support diverse environments, spanning cloud, on-premises and hybrid infrastructures, IBM Security Verify is key in building an enterprise-wide identity fabric that eliminates identity silos. Further, AI-driven analytics provide real-time threat detection based on users’ behaviors and biometrics to help protect from identity-based attacks such as Account Takeover (ATO). IBM Security Verify also enhances the overall security posture, offers a user-friendly interface and comprehensive reporting tools to efficiently manage and monitor access policies.
Feature Ratings:
Ease Of Use: ⭐⭐⭐⭐
Value For Money: ⭐⭐⭐
Startup Friendly: ⭐⭐⭐
Enterprise Friendly: ⭐⭐⭐⭐⭐
Customer Support: ⭐⭐⭐⭐
Tool 3: Frontegg
Frontegg, an end-to-end user management solutions provider, was founded in 2019. With a modest team of fewer than 100 employees and its headquarters in Tel Aviv, Israel, Frontegg serves clients such as Talon, Siemens, Cider and Vial. It has received several recognitions, including winning the Best Software Award for Security Products category by G2 in 2023. Always at the front, Frontegg!
Frontegg, making its second consecutive appearance on our list, sets itself apart in the CIAM space with a developer-centric platform with comprehensive user management capabilities. Apart from seamless integration and rapid deployment, Frontegg offers extensive features such as social login, SSO, MFA, APIs and open-source SDKs, everything businesses need to ensure a secure and frictionless user experience.
However, Frontegg’s user-friendly interface enables developers to quickly customize and integrate identity and access management features into their applications. Its modular architecture allows businesses to tailor, modify and scale their CIAM capabilities as needed. With its real-time monitoring and analytics, Frontegg provides actionable insights for authentication, authorization, security management and observability, leading to comprehensive IAM coverage. No wonder Frontegg is a popular name for organizations looking to enhance their customer data management!
Feature Ratings:
Ease Of Use: ⭐⭐⭐⭐⭐
Value For Money: ⭐⭐⭐⭐
Startup Friendly: ⭐⭐⭐⭐
Enterprise Friendly: ⭐⭐⭐⭐
Customer Support: ⭐⭐⭐⭐
Tool 4: Salesforce Platform
Salesforce, a major cloud software business, was founded in 1999 and is currently headquartered in San Francisco, California, United States. It employs roughly 80,000 people globally, serving major brands such as Amazon, Adidas, Coca-Cola, Walmart Inc. and more. The company has won several accolades, being ranked as the #1 CRM provider by IDC in the 2024 Worldwide Semiannual Software Tracker for the 11th consecutive time. How cool is that!
Salesforce Platform, a newcomer to our list, boasts CIAM capabilities that are integrated into its popular CRM ecosystem, offering a seamless and secure user experience. The key CIAM features include single sign-on, MFA, identity federation and user lifecycle management, ensuring comprehensive management of user identity and access. Its integration with Salesforce CRM enables a unified view of customer data, access levels, roles, etc., enhancing the context-based security capabilities.
What stands out is its scalable architecture that supports large-scale deployments, securing identities for employees, partners, customers, etc., from a unified solution. Its intuitive user interface simplifies the management of access policies and integration with third-party applications. Additionally, Salesforce’s advanced analytics and reporting tools provide deep insights into user behavior across the ecosystem, helping organizations optimize their identity management and security strategies.
Feature Ratings:
Ease Of Use: ⭐⭐⭐⭐⭐
Value For Money: ⭐⭐⭐
Startup Friendly: ⭐⭐⭐
Enterprise Friendly: ⭐⭐⭐⭐⭐
Customer Support: ⭐⭐⭐⭐⭐
Tool 5: Okta Customer Identity
Okta, founded in 2009 and headquartered in San Francisco, California, United States, employs over 5,800 people who serve clients such as Apple, Mitsubishi Heavy Industries, MGM Resorts International and Albertsons among others. Okta has won several awards and recognitions, most recently being named the Google Cloud Technology Partner of the Year for Productivity and Collaboration in 2024. That’s pretty sweet, Okta!
Okta Customer Identity, appearing on our list for the first time, offers extensive cloud-based CIAM features such as SSO, MFA, adaptive authentication and user security management. Its cloud-native architecture ensures high availability and scalability, supporting millions of customer interactions seamlessly. Okta Customer Identity’s advanced security features such as threat detection and response, Okta AI, progressive profiling, adaptive MFA, etc. provide robust protection against identity-related threats.
What’s more, the platform’s intuitive interface and comprehensive APIs simplify third-party integrations and management of identity services across various applications and ecosystems. Customer Identity also enhances compliance with regulatory requirements and personal data protection laws to ensure customer information remains secure and meets. With its powerful features, Okta Customer Identity can certainly help organizations enhance customer security and enhance user experiences!
Feature Ratings:
Ease Of Use: ⭐⭐⭐⭐
Value For Money: ⭐⭐⭐
Startup Friendly: ⭐⭐⭐
Enterprise Friendly: ⭐⭐⭐⭐⭐
Customer Support: ⭐⭐⭐⭐
Conclusion
There you have it, folks!
Choosing an ideal Customer Identity and Access Management Software is crucial for safeguarding customer data, complying with data security regulations and enhancing the end-user experience. With the best Customer Identity And Access Software by your side, you can streamline identity management, eliminate identity theft, secure user actions, boost customer loyalty and foster higher trust in your brand.
However, remember that every business has unique customer management requirements. Make sure you choose a tool that addresses your unique needs. Happy CIAM-ing!
Frequently Asked Questions
What are the top 5 customer identity and access management software of 2024?
The top 5 customer identity and access management software of 2024 are WSO2 Identity Server, IBM Security Verify, Frontegg, Salesforce Platform, and Okta Customer Identity. Each of these tools offers unique features and capabilities to help businesses manage customer identities securely and efficiently.
How does customer identity and access management (CIAM) improve security for businesses?
CIAM improves security for businesses by providing robust authentication methods such as multi-factor authentication (MFA), single sign-on (SSO), and adaptive authentication. These features help prevent unauthorized access, protect against identity theft, and ensure that only legitimate users can access sensitive information. Additionally, CIAM solutions often include identity analytics and real-time threat detection to identify and mitigate security risks.
Why is CIAM important for compliance with data privacy regulations?
CIAM is crucial for compliance with data privacy regulations because it helps businesses manage customer consent, preferences, and access controls in accordance with laws like GDPR. By ensuring that customer data is collected, stored, and processed securely, CIAM solutions help organizations avoid legal penalties and build trust with their customers. They also provide features like audit trails and reporting tools to demonstrate compliance during regulatory inspections.
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