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TechDogs-"Wipro Expands ServiceNow Partnership To Embed Agentic AI Workflows Across Core Enterprise Functions"

Artificial Intelligence

Wipro Expands ServiceNow Partnership To Embed Agentic AI Workflows Across Core Enterprise Functions

By Pratik Walhekar

Updated on Thu, May 28, 2026

Overall Rating
This partnership will streamline work by integrating Wipro Intelligence™ and the ServiceNow AI Platform

EAST BRUNSWICK, N.J. and BENGALURU, India – May 28, 2026: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading AI-powered technology services and consulting company, today announced its expanded partnership with ServiceNow to implement and scale the impact of agentic AI workflows across core enterprise functions such as IT, HR, procurement, and cybersecurity.

Under this expanded partnership, Wipro will integrate Wipro Intelligence™, its unified suite of AI-powered platforms, solutions, and transformative offerings, with the ServiceNow AI Platform enabling organizations to streamline the initiation, orchestration, and execution of work across enterprise systems. By reducing manual coordination and improving visibility into how work progresses across core functions, enterprises can accelerate turnaround times while strengthening accountability and operational governance.

Some of the Wipro Intelligence™ solutions that will leverage the ServiceNow AI Platform capabilities include:
 
  • SmartProcure, which streamlines procurement workflows and improves cycle times through standardized intake, approvals, and execution.
  • Telco Autonomous Networks, which modernizes service operations by combining AI-enabled workflows with telecom-specific context to improve issue resolution.
  • Cyber Transform, which strengthens security operations by improving vulnerability and incident response workflows and governance across the cybersecurity value chain.

“AI isn’t new to enterprises, but connected, governed, and outcome-driven AI is,” said Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow. “That’s what this partnership makes real. When agentic AI runs inside secure workflows, ideas start delivering real results and the agentic enterprise becomes possible.”

Malay Joshi, Chief Executive Officer of Wipro’s Americas 1 Strategic Market Unit, said, “For most enterprises, the real challenge with AI is not ambition, but execution at scale. Our expanded partnership with ServiceNow is designed to bridge that gap through a consulting‑led, AI‑powered approach that translates business priorities into industry‑aligned AI solutions. Together with Wipro Intelligence™, we are helping clients streamline operations, drive measurable outcomes, and scale AI adoption with the right governance and controls in place.”

With this expanded partnership, clients can expect enhanced value through:
 
  • A unified experience for submitting and managing work requests across enterprise functions.

  • Policy-aligned execution with governance and auditability built into workflow design.

  • Improved cycle times by reducing manual coordination and handoffs.

  • Clear operational visibility into status, ownership, and completion across processes.


By combining ServiceNow and Wipro’s AI capabilities, this partnership will enable enterprises to implement agentic AI at scale, as well as deliver policy-aligned actions that enhance employee experience, operational agility, and measurable business value.

About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading AI-powered technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our consulting-led approach and the Wipro Intelligence™ unified suite of AI-powered platforms, solutions and transformative offerings, we help clients realize their boldest ambitions to build intelligent and sustainable businesses. The Wipro Innovation Network–part of the Wipro Intelligence™ suite–underpins our commitment to client-centric co-innovation and co-creation by bringing together capabilities from the innovation labs and partner labs, academia, and global tech communities. With over 240,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Media Contact:
Media-relations@wipro.com

Forward-Looking Statements
The forward-looking statements contained herein represent Wipro’s beliefs regarding future events, many of which are by their nature, inherently uncertain and outside Wipro’s control. Such statements include, but are not limited to, statements regarding Wipro’s growth prospects, its future financial operating results, and its plans, expectations and intentions. Wipro cautions readers that the forward-looking statements contained herein are subject to risks and uncertainties that could cause actual results to differ materially from the results anticipated by such statements. Such risks and uncertainties include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, complete proposed corporate actions, intense competition in IT services, our ability to maintain our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property and general economic conditions affecting our business and industry.

Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission, including, but not limited to, Annual Reports on Form 20-F. These filings are available at www.sec.gov. We may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company’s filings with the Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.

First published on Thu, May 28, 2026

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