OpenAI Boasts 1 Million Business Customers, Launches Teen Safety Plan & IndQA

On November 5, artificial intelligence (AI) sector leader OpenAI said it has captured over one million business customers, maintaining the title of the fastest-growing business platform in history.

What’s more is that all the companies that made this list are actively paying customers, either through ChatGPT for Work or using the models through OpenAI’s developer platform.

The list, which includes industries such as financial services, healthcare, retail, and more, spans names such as Amgen, Commonwealth Bank, Booking.com, Canva, Cisco, Databricks, Figma, Indeed, Intercom, Lowe’s, Morgan Stanley, Spotify, T-Mobile, Target, Thermo Fisher Scientific, Zillow and (way, way) more.

OpenAI also said that it has more than 7 million total ChatGPT for Work seats, marking a rise of 40% in just 2 months, with a 9x year-over-year growth rate.

The company attributed this momentum in part to its wide-scale consumer adoption—the company recently revealed that it has more than 800 million weekly users—which has led to faster adoption and ROI within businesses, with shorter pilots and quicker rollouts.

The AI bigwig has also recently introduced new features such as company knowledge (bringing users business-specific answers from productivity tools such as Slack, SharePoint, Google Drive, GitHub, and more), Codex (its model for code generation, refactoring, and workflow automation), AgentKit (which makes it easy to build and deploy enterprise agents), Sora 2 (the next iteration of its video generator), and more.


OpenAI also took a big step towards AI safety with the introduction of the Teen Safety Blueprint, which is a roadmap aimed at building AI that “protects, empowers, and creates safer experiences for teens.”

The framework includes efforts such as age-appropriate design, meaningful product safeguards, and ongoing research and evaluation. It’s also meant to serve as a starting point for policymakers looking to enforce standards for teen use of AI. 

Also, this move is proactive.

“We aren’t waiting for regulation to catch up, we're putting this framework into action across our products. We’re anticipating risks and proactively strengthening protections for young people,” said OpenAI.

“The decisions made today will shape how teens use and are protected by this technology for years to come,” added the company. “This is ongoing work, and there is more to do.”

Ahead of this, in a bid to be more inclusive, OpenAI introduced IndQA—a new benchmark for evaluating how well its AI models provide answers on Indian culture and languages.

While the company plans to create similar benchmarks for other languages and regions, it felt India was a good starting point as the country has “a billion people who don’t use English as their primary language,” has 22 official languages, and is ChatGPT’s second-largest market.

The benchmark evaluates knowledge and reasoning about India in Indian languages, spanning 2,278 questions across 12 languages and 10 cultural domains. The languages include Bengali, Gujarati, Hindi, Hinglish (Hindi + English), Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil, Telugu, and English.

It covers topics such as architecture & design, arts & culture, everyday life, food & cuisine, history, law & ethics, literature & linguistics, media & entertainment, religion & spirituality, and sports & recreation.

IndQA was created with the help of 261 Indian journalists, linguists, scholars, artists, writers, music composers, industry practitioners, and other experts.

Do you think OpenAI’s inclusive and safety initiative will inspire other AI companies to follow suit and design AI products to be more mindful of their responses to region-specific users, young people and other sections of society?

Let us know in the comments below!