Artificial Intelligence
Screenxchange Announces Launch Of SX Agent SAM - The First Vertical AI Voice Agent For Outbound Verifications
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“SX Agent SAM is not just automating outbound verifications, – it’s redefining the process,”
At a time when background verification teams are under pressure to deliver faster and more reliable results, SX Agent SAM marks a major leap forward. It autonomously initiates and completes verifications via voice calls and emails, reducing turnaround time, eliminating manual errors, and dramatically lowering UTV (Unable to Verify) rates.
“SX Agent SAM is not just automating outbound verifications – it’s redefining the process,” said Raju Radhakrishnan, Head of BGV Operations at ScreenXchange. “By ensuring real-time availability, intelligent scheduling, and consistent follow-ups, SAM delivers accuracy, scale, and efficiency that were previously out of reach for most verification teams.”
Purpose-Built AI for Verification Precision
Unlike generic automation tools, SX Agent SAM is a vertical AI agent trained exclusively for outbound verifications. Leveraging ScreenXchange’s proprietary global database of educational institutions and employers, SAM is being optimized to tackle real-world verification challenges like scheduling complexity, compliance standards, and fraud detection.
Key highlights:
● Custom Logic: Configurable flows with client-specific questions and institution-level rules
● Always-On: 24x7 availability across time zones
● Lower Costs: Up to 66% savings for enterprise clients
● Audit-Ready: Access to transcripts, call recordings, and verifier metadata
Hosted on AWS and integrated via secure APIs, SAM supports verification operations in over 160 countries.
Smart Automation, Real Impact
From flagging fake credentials to escalating unresolved cases to human agents, SX Agent SAM will deliver a seamless, intelligent outbound verification experience. With future enhancements like sentiment analysis and rule-based discrepancy handling in development, SAM is built to adapt and scale with evolving verification needs.
Book a Demo
To see SX Agent SAM in action, contact: amy.james@screenxchange.com or click here, to view the demo on demand.
About ScreenXchange
ScreenXchange is a technology-led background screening platform built to simplify and scale global verification operations. With customizable workflows, intelligent automation tools, and a global partner network, ScreenXchange helps enterprises and BGV providers reduce verification failures, speed up hiring decisions, and ensure audit-ready compliance.
Visit www.screenxchange.com for more.
Aadish Bildikar
ScreenXChange
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Frequently Asked Questions
What is SX Agent SAM?
SX Agent SAM (Screening Automation Mate) is a vertical AI voice agent designed to automate outbound verifications across education, employment, and references in background screening.
How does SX Agent SAM improve verification processes?
SAM reduces turnaround time, eliminates manual errors, lowers UTV rates by autonomously initiating and completing verifications via voice calls and emails, and offers features like intelligent scheduling and consistent follow-ups.
What are the key benefits of using SX Agent SAM?
Key benefits include custom logic, 24/7 availability, up to 66% cost savings, audit-ready transcripts and call recordings, and improved accuracy and efficiency in the verification process.
First published on Thu, Jun 19, 2025
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