Customer Service
Ubiquity Adds Voice Clarity To Aigent(TM) Platform
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Real-time audio clarity and optional accent support enhance the customer experience and minimize language-related friction.
NEW YORK CITY, NY / ACCESS Newswire / October 1, 2025 / Ubiquity Global Services today announced the addition of Voice Clarity to its Aigent™ platform. This new capability enhances live conversations with advanced noise cancellation and optional accent clarity, enabling agents to communicate more naturally and helping customers feel more understood.
In a recent client pilot, positive comments about call clarity increased by more than 66% (from 37% in the control group to 66% with Voice Clarity), while language-related complaints decreased from 29.6% to 5.3%. Agents reported greater confidence in handling calls, noting that conversations felt smoother and clearer.
"Aigent Voice Clarity is another example of how we build AI to empower people, not replace them," said Matthew Nyren, Co-founder and CEO of Ubiquity. "When conversations are easier to understand, agents can focus on solving problems and building trust."
Unlike point tools marketed for handle-time efficiency, Voice Clarity shows value through comprehension and sentiment. The result: fewer complaints, higher satisfaction, and stronger engagement.
Voice Clarity is now part of Aigent's integrated AI capabilities-including assist tools for real-time answers, coaching with next-best actions, QA automation, forecasting, and insights-all designed to make agents sharper and customer outcomes stronger.
Learn more at https://ubiquity.com/aigent
About Ubiquity Global Services
Ubiquity Global Services delivers customer experience, back-office, and risk and response operations for industries where compliance and trust are critical, including financial services, healthcare, insurance, e-commerce, and software. With a global footprint and domain expertise in regulated environments, Ubiquity combines AI-driven tools with human-in-the-loop solutions to help clients scale confidently while protecting their brands and customers. Recognized by Frost & Sullivan and leading analysts for service excellence and innovation, Ubiquity drives outcomes that strengthen customer relationships and support sustainable growth.
For media inquiries, please contact:
Ubiquity Global Services
Email: pr@ubiquity.com
Website: www.ubiquity.com
SOURCE: Ubiquity
View the original press release on ACCESS NewswireFrequently Asked Questions
What is Aigent Voice Clarity?
Aigent Voice Clarity is a new feature in Ubiquity's Aigent platform that enhances live conversations with advanced noise cancellation and optional accent clarity.
How does Voice Clarity improve customer experience?
Voice Clarity improves customer experience by making conversations easier to understand, reducing language-related friction, and increasing customer satisfaction.
What are the benefits of using Aigent Voice Clarity?
Benefits include fewer complaints, higher customer satisfaction, stronger customer engagement, and increased agent confidence in handling calls.
First published on Thu, Oct 2, 2025
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