Financial Management Solutions

Juan David Quinones, Managing Director, Head Of Strategy – Financial Services AI Studio At Globant On How AI Is Transforming Financial Services

By Nikhil Sonawane

Overall Rating

Overview

The financial services industry is at a crossroads. With legacy systems still powering many of the world’s largest banks and AI rapidly reshaping customer expectations, the balance between innovation and trust has never been more critical. In this episode of Discover Dialogues, we speak with Juan David Quinones, Managing Director and Head of Strategy at Globant’s Financial Services AI Studio, to explore the challenges, opportunities, and leadership lessons at the heart of this transformation.
 

The Challenges Of AI In Banking


In the conversation, Juan identifies three critical challenges financial institutions face when adopting AI:
 

  • Technology

    Banks must juggle outdated legacy systems with cutting-edge innovations like generative AI.

  • Balancing Innovation With Risk

    Financial services operate in highly regulated environments, where compliance and fraud prevention are as important as customer experience.

  • Talent And Culture

    Attracting top AI talent is difficult, and shifting organizational culture is equally challenging.

 

Opportunities: From Transactions To Advice


For Juan, the most exciting opportunity lies in moving banks from a purely transactional role (checking balances, paying bills) to becoming trusted financial advisors. With agentic AI and hyper-personalization, banks can help customers improve their credit scores, manage financial health, and even advise corporations on performance and impact.
 

Regional Lessons For Global Innovation


Juan emphasizes that while banking is global in scope, it is deeply local in execution. He points to examples like PIX in Brazil and UPI in India, which demonstrate how necessity drives innovation in emerging markets. These models are now influencing global conversations about the future of payments and financial inclusion.
 

The Next Wave Of AI In Finance


Looking ahead, Juan predicts:
 

  • Voice banking and AI agents will fundamentally change how customers interact with banks.

  • Banks must focus on building technology that delights, integrating gamification and emotional design into financial services.

  • Back and middle office processes like credit assessment and operations will be reimagined by AI.

 

Leadership Values That Drive Transformation


Juan attributes his leadership success to three core values: Excellence, Empathy, and Discipline. He believes execution — doing what needs to be done consistently — is more important than having a perfect plan. His philosophy reflects the balance of being results-driven while staying grounded in human values.
 

Why This Episode Matters


As AI continues to redefine industries, financial services leaders must adapt quickly. Juan’s insights provide a roadmap for balancing innovation with trust, leveraging regional lessons for global impact, and leading with values in a time of rapid change.
 

About Juan Began


Juan began his career in Colombia, working briefly at Banco de Bogotá before realizing his true passion wasn’t just working within the industry but transforming it. He joined Accenture, where he spent over 11 years in financial services consulting, rising quickly from analyst to Managing Director. His experience across Latin America gave him a unique perspective on how different markets approach digital transformation. Today, he is based in New York, leading global strategy for Globant’s Financial Services AI Studio.

Tue, Sep 30, 2025

Nikhil Sonawane

Nikhil Sonawane

Lead, Media Relations And Partnerships TechDogs

Nikhil Sonawane is an experienced content writer and media strategist with a strong focus on tech storytelling and brand amplification. His expertise spans B2B narratives, cross-channel messaging, and thought leadership development across enterprise ecosystems. Whether writing or managing partnerships, Nikhil bridges technical concepts with storytelling that drives visibility, engagement, and clarity. He brings a grounded, purpose-driven approach to every project he leads.

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Tags:

AI In Financial Services Globant Digital Banking Financial Services Innovation Voice Banking AI Agents Digital Transformation In Finance Leadership In Technology Future Of Banking Hyper-personalization In Finance

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