Event Concluded
Customer Service
8 Order Management Kpis for Customer Service Greatness
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Webinar
Jan 29, 2025
14:00
About Event
The world of order management KPIs is vast and complex. Trying to track every available metric without some sort of strategy behind it won’t give you the visibility into what actually matters to your team and organization. So what KPIs should you focus on? And how can you turn your team into world-class customer service providers? Don’t miss this information-packed webinar as Esker’s Matt Kulas spotlights eight of the most powerful KPIs in B2B customer service. For each KPI, learn why it’s important, how to calculate it and what’s considered a best-in-class number to aim for. But knowing which KPIs to focus on is only half the battle. You also need the tools to effectively track and improve them. Discover how AI-powered automation solutions provide unmatched visibility into KPIs and ultimately boost speed and accuracy throughout the entire order cycle.
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