The Road Map to Service Continuity

Over the last few years, government agencies have embraced cloud technologies as a way to increase efficiencies and reduce overhead costs. Much of the transition was done slowly and carefully—one use case at a time—that is, until the global COVID-19 pandemic resulted in nationwide stay-at-home orders. Nearly every aspect of everyday work had to quickly move to a digital environment so services could continue remotely. This created a number of challenges. Most employees didn’t have remote access to work computers and software from home. They could no longer just walk out of their cubicle to get an approval signature or solicit feedback.

At the same time, the public had more questions and needed more services than ever before. Many agencies rose to the challenge by accelerating their digital transformations nearly overnight. While everything was a priority, the agencies that thrived focused on creating quick wins in areas that could provide substantial impact.

Read this guide to uncover the road map to rapid service continuity and remote engagement. Focus is on: Web Forms, Document Cloud and Electronic Signatures.