Serve Robotics, Shake Shack & Uber To Use Delivery Robots

As the interest in autonomous mobility in the retail space picks up, a new partnership has been brewing on the streets of Los Angeles in the US.

Advanced, AI-powered, low-emissions sidewalk delivery robot manufacturer Serve Robotics has partnered with fast-casual restaurant chain Shake Shack and Uber Technologies’ food delivery platform Uber Eats to bring autonomous delivery robots to the City of Angels.

So, what will the partnership between the three companies offer customers and how will it help the businesses involved? Let’s explore!
 

What Is The Serve Robotics, Shake Shack And Uber Eats Partnership About?

 

• Through a news release published on its website, Serve Robotics announced that it was partnering with Shake Shack and Uber Eats in a move that will employ autonomous robots for deliveries.

• The partnership will include using Serve Robotics’ innovative autonomous delivery robots to deliver Shake Shack orders through the Uber Eats desktop or mobile app.

• The service will be available to select customers placing orders through Uber Eats at particular Shake Shack restaurants in Los Angeles, USA.

• The partnership builds upon previous such moves made between Uber Eats and Serve Robotics, which have been plying on Los Angeles sidewalks since 2022.

• Furthermore, it plays an important role in leading the future expansion of such delivery methods across the United States and reaching Serve’s goal of deploying 2,000 robots across the United States in 2025.

• The partnership allows the companies to gain a wide range of benefits from the numerous features offered by Serve's autonomous delivery robots.

 

What Key Features Does The Serve Robotics’ Autonomous Delivery Robots Offer?

 

• Serve Robotics’ autonomous delivery robots enable quick, convenient and available on demand for deliveries as they are optimized for efficient route planning.

• The robots are designed to ensure the security of food items during transit and can offer contactless deliveries.

• The robots also increase efficiency and lower costs.

• In addition to being an eco-friendly solution, the all-electric robots help reduce noise pollution and congestion on roads.

• These high-quality robots also come equipped with artificial intelligence (AI) and advanced GPS technology to help them safely and swiftly navigate urban environments and avoid obstacles.

 

What Did Serve Robotics, Shake Shack And Uber Executives Say?

 

• Touraj Parang, President and COO of Serve Robotics, said, “We are excited to add another national merchant like Shake Shack to our platform, a partnership made possible through the relationship we have built with Uber Eats across tens of thousands of successful deliveries.”

• [Contd.] “Today's announcement highlights the value of Serve's world-class strategic partnerships as we work to expand our geographic footprint and deploy 2,000 robots across the U.S. in 2025.”

• Steph So, SVP of Digital Experience at Shake Shack, said, “We're thrilled about our collaboration with Serve Robotics and Uber Eats.”

• [Contd.] “In line with our vision of enlightened hospitality, this partnership highlights our commitment to leveraging innovation to enhance guest experiences both in and out of Shack.”

• Noah Zych, Global Head of Autonomous Mobility & Delivery at Uber, said, “Serve has been advancing their technology for years to provide merchants and consumers with not only a futuristic experience but greater affordability, reliability, and convenience.”

• [Contd.] “We're thrilled to take another step forward and give Shake Shack customers in Los Angeles a little more Uber magic through sidewalk robot delivery.”

Do you think the partnership between Serve Robotics, Shake Shack and Uber Eats will inspire other companies to engage in similar partnerships? Do you think this move will help all three companies enhance their customer experience and the overall shopping experience?

Let us know in the comments below!