Infosys Launches Three Telco GenAI Solutions With NVIDIA

The corporate world hasn’t been the same since the introduction of generative artificial intelligence (GenAI).

Today, this technology is transforming industries and enabling businesses to provide better services to their customers.

As a result, service providers are looking to leverage the technology to boost their productivity, enhance operations and enable quicker, cheaper and more accurate outputs.

Keeping this in mind, Infosys, a global leader in next-generation digital services and consulting, has launched three new solutions powered by its own AI platform, while also using NVIDIA’s artificial intelligence capabilities, that are aimed at enhancing the operations of telcos.

So, what did the company reveal about its new solutions? Let’s explore!

What GenAI-Powered Telco Solutions Did Infosys Announce?

Through a press release published on its website, Infosys announced that it was expanding its collaboration with NVIDIA to launch high-performance GenAI-powered solutions for telcos AKA telecommunications or communication service provider (CSP) companies.
The aim is to provide AI-powered, customer-centric solutions to drive innovation and operational excellence for telcos while helping them enhance their customer experiences, streamline network operations and accelerate service delivery.
The solutions were developed using Infosys’ Topaz, which is an AI-first (artificial intelligence) set of services, solutions and platforms that uses generative AI technologies.
Infosys has developed three specific AI solutions, all powered by Infosys Topaz and NVIDIA NIM (NVIDIA Inference Microservices), including NVIDIA NeMo Retriever, NeMo Guardrails and NVIDIA Riva.
These microservices allow users to build, customize and deploy telco domain-specific generative AI models and build real-time conversational AI pipelines, which will bring in real-time transcription and translations for call center agents.
The first solution, TOSCA Network Service Design, uses AI to create and customize templates that help design telecom networks more efficiently, where NVIDIA’s AI solutions enabled a 28% reduction in latency and a 15% absolute improvement in accuracy.
Infosys’ Smart Networking Operating Center offers engineers an AI-powered tool to resolve issues quicker and more accurately, enabling better customer experiences. Here, NVIDIA’s AI technology brought about 61% lower latency and a 22% absolute improvement in accuracy.
Infosys Cortex leverages AI to create realistic customer simulations for training contact center agents. Essentially it helps them practice their skills and improve by simulating lifelike environments and situations.

Source

What Did Infosys And NVIDIA Executives Say?

Anand Swaminathan, EVP & Global Industry Leader - Communications, Media and Technology, Infosys, said, “Through our collaboration with NVIDIA, we are poised to unlock cutting-edge enterprise AI capabilities, helping global organizations improve business efficiency.”
[Contd.] “By integrating NVIDIA’s advanced AI technologies with Infosys Topaz, we aim to transform network service design, NOC operations, and contact center functionalities. It will also help ensure the safe and responsible deployment of AI.”
[Contd.] “This collaboration exemplifies our commitment to drive innovation and operational excellence for our customers.”
Ronnie Vasishta, Senior Vice President of Telecom at NVIDIA, said, “Telcos are increasingly adopting generative AI solutions to improve the productivity of their businesses with smarter networks, more efficient operations, and enhanced customer service.”
[Contd.] “Leveraging NVIDIA’s full-stack accelerated computing and AI platform, Infosys Topaz is delivering a suite of domain-specific solutions that will help telcos accelerate and streamline their adoption of generative AI.”

Do you think these moves will help Infosys grow its customer base and capture a strong position in the telco market? Do you think its competitors should consider making similar moves?

Let us know in the comments below!

First published on Fri, Aug 30, 2024

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Artificial Intelligence (AI)Emerging Technology Artificial Intelligence AI Generative Artificial Intelligence Generative AI GenAI Infosys NVIDIA Telco Telecom Microservices NIM

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