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Technical Support Outsourcing Market To Grow At A CAGR Of 7.47% From 2021 To 2026| CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., And More To Emerge As Key Players- Technavio

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NEW YORK, July 20, 2023 /PRNewswire/ -- The technical support outsourcing market size is predicted to surge by USD 13.99 billion from 2021 to 2026 at a CAGR of 7.47%, according to Technavio –The growing competition in the market is compelling vendors to adopt various growth strategies such as promotional activities and spending on advertisements to improve the visibility of their services. Technavio report analyzes the market's competitive landscape and offers information on several market vendors including - Aress Software and Education Technologies P Ltd., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., Global response Corp., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt Ltd., ISPL Support Services, Qcom Outsourcing Ltd., StarTek Inc., Suma Soft Pvt. Ltd., Tata Consultancy Services Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc. Download the sample Report

Technical Support Outsourcing Market Insights -

  • Vendors: 15+, Including Aress Software and Education Technologies P Ltd., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., Global Response Corp., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt Ltd., ISPL Support Services, Qcom Outsourcing Ltd., StarTek Inc., Suma Soft Pvt. Ltd., Tata Consultancy Services Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc., among others
  • Coverage: Parent market analysis; key drivers, major trends, and challenges; customer and vendor landscape; vendor product insights and recent developments; key vendors; and market positioning of vendors
  • Segments: type (help desk and call center), and geography (APAC, South America, Europe, North America, and Middle East and Africa)

To understand more about the technical support outsourcing market, request a sample report

Key Drivers- The increasing need for cost-effective solutions to improve efficiency is one of the key factors driving the technical support outsourcing market growth. Customers are increasingly demanding services that are quick, simple, and convenient. Customers expect to have access to services 24 hours a day. Because of poor technical support, customers occasionally break off contact with businesses and switch to competitors. The cost of meeting consumer needs is high since it requires numerous investments in things like office space, machinery, and labor. Additionally, businesses must spend on system upgrades and maintenance, regular personnel training, and the price of high employee retention. For instance, the Indian government has started a pilot program for the outsourcing of electronics repair services. Hence, these factors are expected to drive market growth during the forecast period.

Major Trends- The emergence of chatbots is one of the key technical support outsourcing market trends. The market is expanding due to the increasing use of chatbots across a variety of sectors. In the supply chain, chatbots are quickly and easily establishing and maintaining customized communication while facilitating commerce. Applications for chatbots that make use of MLaaS can be developed to understand situations and evaluate appropriate responses for customers in real-time. The customer experience will also be improved by the integration of chatbots into technical support outsourcing. The use of outsourcing technical help is rising due to these chatbots. For instance, in the United Arab Emirates, Abu Dhabi Islamic Bank introduced ADIB Chat Banking, a chatbot for Emirati customer service. Hence, the rising demand for chatbots is expected to drive market growth during the forecast period.

Significant Challenges- Outsourcing leading to compromise on the quality of technical support is one of the significant challenges restricting the technical support outsourcing market growth. Businesses that outsource the services to technical support outsourcing providers have little control over the services they provide. This could lead to certain quality problems, particularly with customer-related tasks. Companies that outsource technical services may satisfy or fall short of customer expectations in terms of service delivery. Furthermore, some businesses believe that outsourcing technical help costs them more than they expect due to some hidden costs or soft costs. The effectiveness and quality of services may be impacted by outsourcing technical support to a third party. They are, therefore, unable to monitor the level of customer service provided. Hence, the above-mentioned factors are expected to drive market growth during the forecast period.

Drivers, Trends & Challenges have an impact on market dynamics and can impact businesses. Find some insights from a sample report!

The technical support outsourcing market report provides critical information and factual data, with a qualitative and quantitative study of the market based on market drivers and limitations as well as future prospects.

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What are the key data covered in this Technical Support Outsourcing Market report?

  • CAGR of the market during the forecast period
  • Detailed information on factors that will drive the growth of the technical support outsourcing market between 2023 and 2027
  • Precise estimation of the size of the technical support outsourcing market and its contribution to the market with a focus on the parent market
  • Accurate predictions about upcoming trends and changes in consumer behavior
  • Growth of the technical support outsourcing market across APAC, South America, Europe, North America, and the Middle East and Africa
  • A thorough analysis of the market's competitive landscape and detailed information about vendors
  • Comprehensive analysis of factors that will challenge the growth of technical support outsourcing market vendors

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Technical Support Outsourcing Market Scope

Report Coverage

Details

Base year

2021

Forecast period

2022-2026

Growth momentum & CAGR

Accelerate at a CAGR of 7.47%

Market Growth 2022-2026

USD 13.99 billion

Market structure

Fragmented

YoY growth (%)

6.07

Regional analysis

APAC, South America, Europe, North America, and Middle East and Africa

Performing market contribution

APAC at 58%

Key consumer countries

China, India, Germany, Brazil, and Argentina

Competitive landscape

Leading companies, Competitive Strategies, Consumer engagement scope

Key companies profiled

Accenture Plc, Aress Software and Education Technologies P Ltd., Collabera Inc., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt Ltd., ISPL Support Services, Octopus Tech, Qcom Outsourcing Ltd., Suma Soft Pvt. Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, Market condition analysis for the forecast period.

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

Table of Contents

1 Executive Summary

  • 1.1 Market Overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Type
    • Exhibit 06: Executive Summary – Chart on Incremental Growth
    • Exhibit 07: Executive Summary – Data Table on Incremental Growth
    • Exhibit 08: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 09: Parent market
    • Exhibit 10: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 11: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis 
    • Exhibit 12: Market segments
  • 3.3 Market size 2021
  • 3.4 Market outlook: Forecast for 2021-2026 
    • Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ million)
    • Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ million)
    • Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
    • Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)

4 Five Forces Analysis

  • 4.1 Five forces summary
    • Exhibit 17: Five forces analysis - Comparison between2021 and 2026
  • 4.2 Bargaining power of buyers 
    • Exhibit 18: Chart on Bargaining power of buyers – Impact of key factors 2021 and 2026
  • 4.3 Bargaining power of suppliers 
    • Exhibit 19: Bargaining power of suppliers – Impact of key factors in 2021 and 2026
  • 4.4 Threat of new entrants 
    • Exhibit 20: Threat of new entrants – Impact of key factors in 2021 and 2026
  • 4.5 Threat of substitutes 
    • Exhibit 21: Threat of substitutes – Impact of key factors in 2021 and 2026
  • 4.6 Threat of rivalry
    • Exhibit 22: Threat of rivalry – Impact of key factors in 2021 and 2026
  • 4.7 Market condition
    • Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

5 Market Segmentation by Type

  • 5.1 Market segments
    • Exhibit 24: Chart on Type - Market share 2021-2026 (%)
    • Exhibit 25: Data Table on Type - Market share 2021-2026 (%)
  • 5.2 Comparison by Type
    • Exhibit 26: Chart on Comparison by Type
    • Exhibit 27: Data Table on Comparison by Type
  • 5.3 Helpdesk - Market size and forecast 2021-2026 
    • Exhibit 28: Chart on Helpdesk - Market size and forecast 2021-2026 ($ million)
    • Exhibit 29: Data Table on Helpdesk - Market size and forecast 2021-2026 ($ million)
    • Exhibit 30: Chart on Helpdesk - Year-over-year growth 2021-2026 (%)
    • Exhibit 31: Data Table on Helpdesk - Year-over-year growth 2021-2026 (%)
  • 5.4 Call center - Market size and forecast 2021-2026 
    • Exhibit 32: Chart on Call center - Market size and forecast 2021-2026 ($ million)
    • Exhibit 33: Data Table on Call center - Market size and forecast 2021-2026 ($ million)
    • Exhibit 34: Chart on Call center - Year-over-year growth 2021-2026 (%)
    • Exhibit 35: Data Table on Call center - Year-over-year growth 2021-2026 (%)
  • 5.5 Market opportunity by Type 
    • Exhibit 36: Market opportunity by Type ($ million)

6 Customer Landscape

  • 6.1 Customer landscape overview 
    • Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

7 Geographic Landscape

  • 7.1 Geographic segmentation 
    • Exhibit 38: Chart on Market share by geography 2021-2026 (%)
    • Exhibit 39: Data Table on Market share by geography 2021-2026 (%)
  • 7.2 Geographic comparison 
    • Exhibit 40: Chart on Geographic comparison
    • Exhibit 41: Data Table on Geographic comparison
  • 7.3 APAC - Market size and forecast 2021-2026 
    • Exhibit 42: Chart on APAC - Market size and forecast 2021-2026 ($ million)
    • Exhibit 43: Data Table on APAC - Market size and forecast 2021-2026 ($ million)
    • Exhibit 44: Chart on APAC - Year-over-year growth 2021-2026 (%)
    • Exhibit 45: Data Table on APAC - Year-over-year growth 2021-2026 (%)
  • 7.4 South America - Market size and forecast 2021-2026 
    • Exhibit 46: Chart on South America - Market size and forecast 2021-2026 ($ million)
    • Exhibit 47: Data Table on South America - Market size and forecast 2021-2026 ($ million)
    • Exhibit 48: Chart on South America - Year-over-year growth 2021-2026 (%)
    • Exhibit 49: Data Table on South America - Year-over-year growth 2021-2026 (%)
  • 7.5 Europe - Market size and forecast 2021-2026 
    • Exhibit 50: Chart on Europe - Market size and forecast 2021-2026 ($ million)
    • Exhibit 51: Data Table on Europe - Market size and forecast 2021-2026 ($ million)
    • Exhibit 52: Chart on Europe - Year-over-year growth 2021-2026 (%)
    • Exhibit 53: Data Table on Europe - Year-over-year growth 2021-2026 (%)
  • 7.6 North America - Market size and forecast 2021-2026 
    • Exhibit 54: Chart on North America - Market size and forecast 2021-2026 ($ million)
    • Exhibit 55: Data Table on North America - Market size and forecast 2021-2026 ($ million)
    • Exhibit 56: Chart on North America - Year-over-year growth 2021-2026 (%)
    • Exhibit 57: Data Table on North America - Year-over-year growth 2021-2026 (%)
  • 7.7 Middle East and Africa - Market size and forecast 2021-2026 
    • Exhibit 58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
    • Exhibit 59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
    • Exhibit 60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
    • Exhibit 61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
  • 7.8 China - Market size and forecast 2021-2026 
    • Exhibit 62: Chart on China - Market size and forecast 2021-2026 ($ million)
    • Exhibit 63: Data Table on China - Market size and forecast 2021-2026 ($ million)
    • Exhibit 64: Chart on China - Year-over-year growth 2021-2026 (%)
    • Exhibit 65: Data Table on China - Year-over-year growth 2021-2026 (%)
  • 7.9 Brazil - Market size and forecast 2021-2026 
    • Exhibit 66: Chart on Brazil - Market size and forecast 2021-2026 ($ million)
    • Exhibit 67: Data Table on Brazil - Market size and forecast 2021-2026 ($ million)
    • Exhibit 68: Chart on Brazil - Year-over-year growth 2021-2026 (%)
    • Exhibit 69: Data Table on Brazil - Year-over-year growth 2021-2026 (%)
  • 7.10 India - Market size and forecast 2021-2026 
    • Exhibit 70: Chart on India - Market size and forecast 2021-2026 ($ million)
    • Exhibit 71: Data Table on India - Market size and forecast 2021-2026 ($ million)
    • Exhibit 72: Chart on India - Year-over-year growth 2021-2026 (%)
    • Exhibit 73: Data Table on India - Year-over-year growth 2021-2026 (%)
  • 7.11 Germany - Market size and forecast 2021-2026 
    • Exhibit 74: Chart on Germany - Market size and forecast 2021-2026 ($ million)
    • Exhibit 75: Data Table on Germany - Market size and forecast 2021-2026 ($ million)
    • Exhibit 76: Chart on Germany - Year-over-year growth 2021-2026 (%)
    • Exhibit 77: Data Table on Germany - Year-over-year growth 2021-2026 (%)
  • 7.12 Argentina - Market size and forecast 2021-2026 
    • Exhibit 78: Chart on Argentina - Market size and forecast 2021-2026 ($ million)
    • Exhibit 79: Data Table on Argentina - Market size and forecast 2021-2026 ($ million)
    • Exhibit 80: Chart on Argentina - Year-over-year growth 2021-2026 (%)
    • Exhibit 81: Data Table on Argentina - Year-over-year growth 2021-2026 (%)
  • 7.13 Market opportunity by geography 
    • Exhibit 82: Market opportunity by geography ($ million)

8 Drivers, Challenges, and Trends

  • 8.1 Market drivers
  • 8.2 Market challenges
  • 8.3 Impact of drivers and challenges 
    • Exhibit 83: Impact of drivers and challenges in 2021 and 2026
  • 8.4 Market trends

9 Vendor Landscape

  • 9.1 Overview
  • 9.2 Vendor landscape
    • Exhibit 84: Overview on Criticality of inputs and Factors of differentiation
  • 9.3 Landscape disruption
    • Exhibit 85: Overview on factors of disruption
  • 9.4 Industry risks
    • Exhibit 86: Impact of key risks on business

10 Vendor Analysis

  • 10.1 Vendors covered
    • Exhibit 87: Vendors covered
  • 10.2 Market positioning of vendors 
    • Exhibit 88: Matrix on vendor position and classification
  • 10.3 Accenture Plc
    • Exhibit 89: Accenture Plc - Overview
    • Exhibit 90: Accenture Plc - Business segments
    • Exhibit 91: Accenture Plc - Key news
    • Exhibit 92: Accenture Plc - Key offerings
    • Exhibit 93: Accenture Plc - Segment focus
  • 10.4 Aress Software and Education Technologies P Ltd. 
    • Exhibit 94: Aress Software and Education Technologies P Ltd. - Overview
    • Exhibit 95: Aress Software and Education Technologies P Ltd. - Product / Service
    • Exhibit 96: Aress Software and Education Technologies P Ltd. - Key offerings
  • 10.5 Collabera Inc.
    • Exhibit 97: Collabera Inc. - Overview
    • Exhibit 98: Collabera Inc. - Product / Service
    • Exhibit 99: Collabera Inc. - Key offerings
  • 10.6 CSS Corp.
    • Exhibit 100: CSS Corp. - Overview
    • Exhibit 101: CSS Corp. - Product / Service
    • Exhibit 102: CSS Corp. - Key offerings
  • 10.7 Genpact Ltd.
    • Exhibit 103: Genpact Ltd. - Overview
    • Exhibit 104: Genpact Ltd. - Business segments
    • Exhibit 105: Genpact Ltd. - Key news
    • Exhibit 106: Genpact Ltd. - Key offerings
    • Exhibit 107: Genpact Ltd. - Segment focus
  • 10.8 HCL Technologies Ltd.
    • Exhibit 108: HCL Technologies Ltd. - Overview
    • Exhibit 109: HCL Technologies Ltd. - Business segments
    • Exhibit 110: HCL Technologies Ltd. - Key news
    • Exhibit 111: HCL Technologies Ltd. - Key offerings
    • Exhibit 112: HCL Technologies Ltd. - Segment focus
  • 10.9 Infosys Ltd.
    • Exhibit 113: Infosys Ltd. - Overview
    • Exhibit 114: Infosys Ltd. - Business segments
    • Exhibit 115: Infosys Ltd. - Key news
    • Exhibit 116: Infosys Ltd. - Key offerings
    • Exhibit 117: Infosys Ltd. - Segment focus
  • 10.10 International Business Machines Corp. 
    • Exhibit 118: International Business Machines Corp. - Overview
    • Exhibit 119: International Business Machines Corp. - Business segments
    • Exhibit 120: International Business Machines Corp. - Key offerings
    • Exhibit 121: International Business Machines Corp. - Segment focus
  • 10.11 Octopus Tech
    • Exhibit 122: Octopus Tech - Overview
    • Exhibit 123: Octopus Tech - Product / Service
    • Exhibit 124: Octopus Tech - Key offerings
  • 10.12 Wipro Ltd.
    • Exhibit 125: Wipro Ltd. - Overview
    • Exhibit 126: Wipro Ltd. - Business segments
    • Exhibit 127: Wipro Ltd. - Key news
    • Exhibit 128: Wipro Ltd. - Key offerings
    • Exhibit 129: Wipro Ltd. - Segment focus

11 Appendix

  • 11.1 Scope of the report
  • 11.2 Inclusions and exclusions checklist 
    • Exhibit 130: Inclusions checklist
    • Exhibit 131: Exclusions checklist
  • 11.3 Currency conversion rates for US$ 
    • Exhibit 132: Currency conversion rates for US$
  • 11.4 Research methodology
    • Exhibit 133: Research methodology
    • Exhibit 134: Validation techniques employed for market sizing
    • Exhibit 135: Information sources
  • 11.5 List of abbreviations
    • Exhibit 136: List of abbreviations

About Us

Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provide actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

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SOURCE Technavio

First published on Fri, Jul 21, 2023

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