Customer Service
Primerx Wins At The 2025 Stevie Awards For Customer Center Excellence For Second Consecutive Year
Share
UNIONDALE, N.Y., March 17, 2025 /PRNewswire/ -- PrimeRx, a leading provider of pharmacy management technology, proudly announces that it has been awarded the Silver Stevie Award in the Customer Center Category at the 19th annual Stevie Awards for Sales & Customer Service. This marks the second consecutive year that PrimeRx has received this prestigious recognition, reinforcing the company's unwavering commitment to exceptional customer support and service.
The Stevie Awards for Sales & Customer Service honor global excellence in customer service, contact centers, business development, and sales. With over 2,100 nominations from 45 nations, winners were chosen by 170+ industry experts across seven specialized juries.
Since July 1, 2022, PrimeRx has made remarkable strides in optimizing customer service operations. This includes
1. Workforce Management & Development
- Restructuring of support teams
- Promotion of proficient and senior agents
2. Training & Performance Improvement
- Refinement of new hire training protocols
- Introduction of weekly agent refresher training sessions
- Enhancements to the Quality Assurance (QA) process
3. Technology & Recognition Enhancements
- Upgrading of the telephony system
- Enhancement of the agent recognition program
These improvements are reflected in key performance metrics. By 2024, these metrics showed notable enhancements, with the SLA improving to 88% (from 80%), while the average abandon rate dropped to 1.5% (from 2.5%). The NPS score climbed to 89%, reflecting greater customer satisfaction, while the QA score rose to 91%.
A Testament to Customer-Centric Excellence
"This achievement is more than an award—it's a testament to our unwavering commitment to empowering independent pharmacies with innovative technology and exceptional service," said Ketan Mehta, CEO of PrimeRx. "Year after year, this recognition highlights our dedication to helping pharmacies succeed. In 2025, we're taking that commitment even further with our first-ever user conference, Xplore 2025—a milestone event designed to strengthen our connection with customers and support their growth at every stage."
About PrimeRx
PrimeRx provides advanced pharmacy management solutions designed to optimize operations and enhance patient care. Its suite of solutions includes:
- PrimeRx Enterprise – A powerful, on-premise system with customizable workflows and intelligent purchasing tools.
- PrimeRx CLOUD – A secure, cloud-based platform that enables seamless pharmacy management from anywhere.
- PrimeRx MARKET – A data-driven marketplace designed for efficient inventory management.
Trusted by thousands of pharmacies nationwide, PrimeRx remains dedicated to helping independent pharmacies thrive. For more information, visit www.PrimeRx.io.
Media Contact: Sylvia Mendoza
Vice President of Marketing, PrimeRx
View original content to download multimedia:https://www.prnewswire.com/news-releases/primerx-wins-at-the-2025-stevie-awards-for-customer-center-excellence-for-second-consecutive-year-302403487.html
SOURCE PrimeRx
First published on Tue, Mar 18, 2025
Enjoyed what you read? Great news – there’s a lot more to explore!
Dive into our content repository of the latest tech news, a diverse range of articles spanning introductory guides, product reviews, trends and more, along with engaging interviews, up-to-date AI blogs and hilarious tech memes!
Also explore our collection of branded insights via informative white papers, enlightening case studies, in-depth reports, educational videos and exciting events and webinars from leading global brands.
Head to the TechDogs homepage to Know Your World of technology today!
Disclaimer - Reference to any specific product, software or entity does not constitute an endorsement or recommendation by TechDogs nor should any data or content published be relied upon. The views expressed by TechDogs' members and guests are their own and their appearance on our site does not imply an endorsement of them or any entity they represent. Views and opinions expressed by TechDogs' Authors are those of the Authors and do not necessarily reflect the view of TechDogs or any of its officials. While we aim to provide valuable and helpful information, some content on TechDogs' site may not have been thoroughly reviewed for every detail or aspect. We encourage users to verify any information independently where necessary.
Loading comments...