Backbox Wins Best Customer Service In 2025 SC Awards

DALLAS, May 8, 2025 /PRNewswire/ -- BackBox, the Network Cyber Resilience Platform, is proud to announce that it has been named a winner in the prestigious 2025 SC Awards, securing the top spot in the Best Customer Service category. This accolade highlights BackBox's unwavering commitment to providing exceptional support to its global customer base.

"This recognition reflects our deep commitment to every customer, every step of the way," said BackBox CEO Rekha Shenoy. "Providing exceptional support is a fundamental commitment woven into the fabric of our innovation and platform development. We go beyond resolving issues – we empower network teams to thrive."

In a write-up by SC staff, BackBox was noted as "a leader in network automation and security." The writeup further highlighted, "But it's not just the breadth of its technology that stands out — it's how the company supports those who rely on it….With this recognition, BackBox solidifies its reputation not only as a powerful automation platform but also as a service-first provider that keeps network teams supported every step of the way."

CyberRisk Alliance (CRA) and SC Media announced the winners of the 2025 SC Awards at a reception during the RSA Conference, drawing industry influencers and C-suite executives from leading companies such as CrowdStrike, Fortinet, SentinelOne, Proofpoint, and AT&T, as well as representatives from prominent cybersecurity associations such as ISACA and ISC2, along with a new generation of innovators.

Now in its 28th year, the 2025 SC Awards once again received hundreds of entries across 33 categories, which were evaluated by a panel of CISOs, cybersecurity practitioners, and industry experts representing a wide range of sectors. The judging process emphasized technical merit, market impact, and the ability to solve real-world cybersecurity challenges.

SC Media's write-up of BackBox went into greater detail about why they chose BackBox for this singular honor among so many competitors:

Standard support includes global phone, email, and web-based assistance during business hours, while premium SLA customers receive 24/7 access for critical issues and the option for on-site support. Importantly, phone support and downloads — including updates and patches — come at no additional cost.

BackBox also provides a strong peer support ecosystem via forums and FAQs, and customers frequently cite the quality of personalized service as a standout. The company's customer satisfaction (CSAT) score is a perfect 5, and its Net Promoter Score (NPS) stands at an industry-leading 93.

"Compared to most other vendors, BackBox offers extraordinary support. They solve problems quickly and help extend your configuration," said one enterprise user on G2.

"This year's winners rose to the top, but they did so in a field crowded with standout talent, bold ideas, and hard-earned innovation," said Tom Spring, Senior Editorial Director, SC Media. "With more than 160 finalists and hundreds of submissions, the 2025 SC Awards reflect the depth, diversity, and dynamism of the cybersecurity community."

View the full list of 2025 SC Awards Trust and Excellence Award winners.

Related:

BackBox Honored as Finalist of the 2025 SC Awards

About BackBox

More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes. To learn more, visit www.backbox.com.

About CyberRisk Alliance

CyberRisk Alliance provides business intelligence that helps the cybersecurity ecosystem connect, share knowledge, accelerate careers, and make smarter and faster decisions. Through our trusted information brands, network of experts, and more than 250 innovative annual events we provide cybersecurity professionals with actionable insights and act as a powerful extension of cybersecurity marketing teams. Our brands include SC Media, the Official Cybersecurity Summits, Security Weekly, InfoSec World, Identiverse, CyberRisk Collaborative, ChannelE2E, MSSP Alert, LaunchTech Communications, TECHEXPO Top Secret and CyberRisk TV.

Learn more at www.cyberriskalliance.com.

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SOURCE BackBox

Frequently Asked Questions

What is BackBox?

BackBox is a Network Cyber Resilience Platform trusted by over 500 enterprises globally. It offers network automation, security features, and exceptional customer support.

What kind of support does BackBox offer?

BackBox provides global phone, email, and web-based support during business hours. Premium customers receive 24/7 access and on-site support options. Phone support and downloads are included at no extra cost.

How does BackBox help with network automation?

BackBox allows for automation of critical network processes, ensuring business continuity during disruptions and swift recovery. It supports devices from over 180 vendors and offers thousands of pre-built automations with a no-code creation option.

First published on Fri, May 9, 2025

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