Turbotenant Drives Growth Through AI-Fueled Job Creation

The all-in-one property management platform redefines “job killer” AI

FORT COLLINS, Colo., Sept. 05, 2024 (GLOBE NEWSWIRE) -- TurboTenant, the all-in-one property management platform, today announced groundbreaking results in customer support using specialized artificial intelligence (AI) from Intercom called Fin AI. This tool has created new opportunities for five employees to cross-train and grow their careers within the company. Additionally, Fin has made it possible for TurboTenant to double the size of its Customer Success team while continuing to hire for other roles.

“Innovation is the name of the game at TurboTenant, so it only made sense to test if Fin could streamline our processes while improving users’ experience,” said Seamus Nally, CEO of TurboTenant. “It’s not a question of replacing team members with AI. We're showing that AI can answer our users' questions faster, allowing the team to focus on more impactful and rewarding tasks.”

And Fin’s impact is undeniable. The AI agent works 24/7, helping users find answers faster by combining multiple help center articles into quick responses. The Customer Support team provides regular feedback to the bot, teaching it to adapt to users’ ever-evolving needs.

Before its implementation, each team member was expected to complete 1,200 tickets monthly. Now, Fin has cut ticket handling by 60% and responds to 6,000-7,000 tickets monthly.

With Fin resolving routine inquiries with instant responses, each Customer Support team member now handles around 700 tickets monthly, dedicating their time and attention to innovative projects and growth initiatives that directly benefit TurboTenant’s users.

“From complicated payment queries to specific account questions, some tickets will always require human intervention,” said Daisy Hale, the Customer Support Team Lead who trains Fin AI. “But Fin is involved in 80% of customer conversations, which has freed up our bandwidth enough to offer inbound phone support for the first time.”

TurboTenant plans to continue offering world-class customer service to its users by expanding Fin’s capabilities over time.

About TurboTenant

TurboTenant’s mission is to empower landlords by providing the tools they need to thrive, including insight into industry trends. TurboTenant serves over 650,000 American landlords by offering rental applications, tenant screening, property marketing, maintenance management, lease agreements, online rent collection, and more.

Please contact press@turbotenant.com or visit turbotenant.com for more information.

Media Contact:
Krista Reuther
press@turbotenant.com

First published on Fri, Sep 6, 2024

Liked what you read? That’s only the tip of the tech iceberg!

Explore our vast collection of tech articles including introductory guides, product reviews, trends and more, stay up to date with the latest news, relish thought-provoking interviews and the hottest AI blogs, and tickle your funny bone with hilarious tech memes!

Plus, get access to branded insights from industry-leading global brands through informative white papers, engaging case studies, in-depth reports, enlightening videos and exciting events and webinars.

Dive into TechDogs' treasure trove today and Know Your World of technology like never before!

Disclaimer - Reference to any specific product, software or entity does not constitute an endorsement or recommendation by TechDogs nor should any data or content published be relied upon. The views expressed by TechDogs' members and guests are their own and their appearance on our site does not imply an endorsement of them or any entity they represent. Views and opinions expressed by TechDogs' Authors are those of the Authors and do not necessarily reflect the view of TechDogs or any of its officials. While we aim to provide valuable and helpful information, some content on TechDogs' site may not have been thoroughly reviewed for every detail or aspect. We encourage users to verify any information independently where necessary.

Tags:

TurboTenant Property Management AI Customer Support Fin AI Intercom Customer Success

Join The Discussion

Loyaltylion Launches AI Campaigns To Help Shopify Brands Drive More Loyalty Revenue

Overworld Unveils Real-Time Diffusion World Model For Playable, AI-Native Worlds

Intuitive.Ai Partners With Matilda Cloud To Accelerate Secure, Compliant AI And Cloud Modernization For Life Sciences

AI-First Hits Amazon Best Sellers List: The Executive Blueprint For Transformation

Activengage To Unveil AI Suite Of Products At NADA Show 2026