Artificial Intelligence
Inbenta AI Appoints Channel Veteran Brandon Pineda To Spearhead Aggressive Ecosystem Expansion As Head Of Global Partnerships Amid Surging Demand For Production-Ready Enterprise AI
Share
DALLAS, Dec. 18, 2025 (GLOBE NEWSWIRE) -- Inbenta AI, an innovator in production-ready AI agents, today announced it has tapped channel veteran Brandon Pineda as its new Head of Global Partnerships. The strategic hire represents a major expansion of Inbenta AI’s global partner ecosystem, designed to capture surging enterprise demand for its highly anticipated AI platform for Customer Experience (CX) — Encore — launching in Q2.
Pineda will help Inbenta AI build a world-class partner program to scale the rollout of Encore, an industry-first “assembly line” for AI agents that CX teams can deploy in hours or days, not months. The program will empower a global network of partners to deliver on Inbenta AI's core mission of solving the critical challenge facing today's enterprise leaders: transforming fragmented data to deliver exceptional, human-like customer experiences through compliant and auditable AI automation while simultaneously slashing operational costs.
“The market has been saturated with AI promises, but starved for results. That era is over,” said Melissa Solis, CEO of Inbenta AI. “Our new platform, Encore, ends the cycle of POC purgatory and is built for immediate production success. We are delivering a fundamental shift: a new 'programmed intelligence' framework that gives businesses the power of modern LLMs with the safety, governance, and audit trails they need. Bringing this new generation of AI to the global market requires a world-class channel, and having a leader with Brandon Pineda’s experience is a critical step in executing that strategy."
A seasoned leader with over 20 years in the CX industry, Pineda has a remarkable track record of building high-growth channel programs from the ground up. He joins Inbenta AI after transformative tenures at Omilia and Textel, where he grew partner pipeline and revenue by over 166%, consistently shattering growth targets.
“Enterprises are tired of shelfware and failed deployments,” said Brandon Pineda. “They need brilliantly lifelike conversations combined with the ironclad security and control that only Inbenta AI can provide.”
Today’s enterprise leaders are caught between the promise and peril of AI. They need to deliver the intelligent experiences that customers now expect but cannot be constrained by the outdated architecture of legacy vendors or risk the hallucinations, security gaps, and vendor lock-in of unproven LLM solutions. For these leaders, Inbenta AI engineered its platform from the ground up, combining 20+ years of Natural Language Processing (NLP) mastery with a modern, agentic framework.
About Inbenta AI
Inbenta AI is a global innovator in AI-powered customer and employee experience solutions. Its new enterprise AI platform — Encore — launching in Q2, has been designed around a new standard of "programmed intelligence" that delivers the dynamic power of LLMs with the ironclad governance and precise control essential for the enterprise. With deployments in over 100 languages across global enterprises in financial services, e-commerce, government, insurance, technology, healthcare, and travel, Inbenta AI processes over 2 billion interactions each year. For more information, visit inbenta.ai.
Media Contact:
marketing@inbenta.com
www.inbenta.ai
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/99a094c2-ae51-4b30-bb87-3f2957b31b76
Frequently Asked Questions
What is Inbenta AI's new platform, Encore?
Encore is Inbenta AI's new enterprise AI platform for Customer Experience (CX), designed as an 'assembly line' for AI agents. It uses 'programmed intelligence' to combine the power of modern LLMs with essential safety, governance, and audit trails for businesses.
What challenges does Encore address for enterprises?
Encore helps enterprises transform fragmented data to deliver exceptional, human-like customer experiences through compliant and auditable AI automation, while simultaneously slashing operational costs. It aims to end 'POC purgatory' by being built for immediate production success, overcoming issues like hallucinations, security gaps, and vendor lock-in common with unproven LLM solutions.
How does Inbenta AI ensure safety and control with its AI platform?
Inbenta AI's Encore platform is engineered with a new 'programmed intelligence' framework. It combines over 20 years of Natural Language Processing (NLP) mastery with an agentic framework to provide the dynamic power of LLMs alongside the ironclad governance, precise control, and audit trails essential for enterprise use.
First published on Fri, Dec 19, 2025
Enjoyed what you've read so far? Great news - there's more to explore!
Stay up to date with the latest news, a vast collection of tech articles including introductory guides, product reviews, trends and more, thought-provoking interviews, hottest AI blogs and entertaining tech memes.
Plus, get access to branded insights such as informative white papers, intriguing case studies, in-depth reports, enlightening videos and exciting events and webinars from industry-leading global brands.
Dive into TechDogs' treasure trove today and Know Your World of technology!
Disclaimer - Reference to any specific product, software or entity does not constitute an endorsement or recommendation by TechDogs nor should any data or content published be relied upon. The views expressed by TechDogs' members and guests are their own and their appearance on our site does not imply an endorsement of them or any entity they represent. Views and opinions expressed by TechDogs' Authors are those of the Authors and do not necessarily reflect the view of TechDogs or any of its officials. While we aim to provide valuable and helpful information, some content on TechDogs' site may not have been thoroughly reviewed for every detail or aspect. We encourage users to verify any information independently where necessary.
Trending GlobeNewswire
Loyaltylion Launches AI Campaigns To Help Shopify Brands Drive More Loyalty Revenue
Overworld Unveils Real-Time Diffusion World Model For Playable, AI-Native Worlds
Intuitive.Ai Partners With Matilda Cloud To Accelerate Secure, Compliant AI And Cloud Modernization For Life Sciences
AI-First Hits Amazon Best Sellers List: The Executive Blueprint For Transformation
Activengage To Unveil AI Suite Of Products At NADA Show 2026
Join Our Newsletter
Get weekly news, engaging articles, and career tips-all free!
By subscribing to our newsletter, you're cool with our terms and conditions and agree to our Privacy Policy.
Join The Discussion