Enterprise Solutions
Zycus Recognized As A Customers Choice In 2025 Gartner Peer Insights Voice Of The Customer For Source-To-Pay Suites
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PRINCETON, N.J.--(BUSINESS WIRE)--Zycus, a global leader in procurement and source-to-pay transformation, today announced it has been recognized as A Customers’ Choice in 2025 Gartner Peer Insights™ “Voice of the Customer”: Source-to-Pay Suites report.
The Gartner Peer Insights report aggregates ratings and reviews from verified end users over an 18-month ending June 30, 2025. To qualify, vendors must have at least 20 eligible reviews and meet thresholds for capabilities and support. In the 2025 report, only eight vendors qualified, with Zycus placed in the Customers’ Choice quadrant — highlighting vendors rated above the market average for both Overall Experience and User Interest & Adoption.
Recognition Backed by Customer Experience
According to the report, Zycus achieved:
- 4.6 out of 5 Overall Rating, based on 67 peer reviews as of June 30, 2025.
- 95% willingness to recommend score – reflecting customer trust and satisfaction.
- Ratings across Product Capabilities, Sales Experience, Deployment, and Support, each above 4.4/5.
“I believe being named a Customers’ Choice in Gartner Peer Insights reflects the trust and confidence our customers place in us. We feel this recognition underscores our commitment to empowering Procurement Leaders with agile, AI-driven, and resilient procurement solutions,” said Aatish Dedhia, CEO at Zycus.
Why It Matters for CPOs
The Voice of the Customer offers a data-driven lens into how peers evaluate S2P platforms. The evaluation combines:
- User Interest & Adoption (review volume, market coverage, willingness to recommend).
- Overall Experience (ratings for Capabilities, Support and Delivery).
Zycus’s placement confirms its ability to deliver high customer satisfaction and broad adoption across industries and regions.
For more information on Zycus’ Source-to-Pay Suite and its position in Voice of the Customer Report, click here.
About Gartner Peer Insights
Gartner Peer Insights is a free peer review and ratings platform for enterprise software and services decision makers. Reviews represent the subjective opinions of end users based on their experiences and do not represent the views of Gartner or its affiliates.
Gartner Disclaimer
Gartner Peer Insights, and Customers’ Choice badge are trademarks of Gartner, Inc. and/or its affiliates. The Gartner Peer Insights “Voice of the Customer” report constitutes the subjective opinions of end-user reviews, ratings, and data applied against a documented methodology; it does not constitute an endorsement by Gartner or its affiliates.
Contacts
Pooja Newar
Senior Marketing Manager
Pooja.newar@zycus.com
Frequently Asked Questions
What is the Gartner Peer Insights Customers' Choice?
It's a recognition based on verified end-user ratings and reviews of vendors on the Gartner Peer Insights platform.
What does it mean to be a Customers' Choice?
It signifies that a vendor is rated above the market average for both Overall Experience and User Interest & Adoption.
How did Zycus achieve this recognition?
Zycus achieved a 4.6/5 Overall Rating and a 95% willingness to recommend score in the Gartner Peer Insights report.
First published on Fri, Sep 19, 2025
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