PSG Makes Strategic Growth Investment in SaaS-based ITSM Vendor 4me

Former LogicMonitor CEO Kevin McGibben to Lead Global Scaling

SANTA BARBARA, Calif.--(BUSINESS WIRE)--4me^®, a SaaS-based IT Service Management (ITSM) and Enterprise Service Management (ESM) software vendor, today announced a strategic growth investment led by PSG, a leading growth equity firm partnering with software and technology-enabled services companies to help accelerate their growth. Additionally, the company announced the appointment of Kevin McGibben, an experienced leader of SaaS-based IT infrastructure software businesses, as CEO and Chairman, and that co-founders Cor Winkler Prins, Laurens Pit and Mathijs Sterk will remain involved with the business.

4me is a modern, SaaS-based enterprise service management platform that combines ITSM, ESM and Service Integration & Management (SIAM) capabilities that are radically easy to deploy and manage compared to traditional vendors. Built for mid-market, enterprise and externally managed service providers, 4me’s end-to-end solution enables all internal departments, such as IT, HR and Facilities to work seamlessly with each other. 4me’s platform strengths, such as quick time-to-value, complete visibility and control of technology, and service cost and quality, are enjoyed by hundreds of customers, including Stefanini, Vitality and De Cronos Groep.

The investment will aim to help 4me’s ongoing product innovation as well as geographic expansion in EMEA and entry into the U.S. market.

"We are thrilled to be partnering with Kevin and the 4me team to further accelerate their product investment and rapid growth trajectory within the ITSM and Enterprise Service Management market,” said John Marquis, Managing Director at PSG. “We believe Cor, Laurens, Mathijs and their team have an exceptional product that will be complemented by Kevin’s experience scaling software companies.”

McGibben served as the CEO of LogicMonitor from 2011 through 2021, where he led the SaaS-based observability and IT operations data collaboration platform from less than $1 million to over $150 million in annual recurring revenue, successfully introduced differentiated product innovations, integrated key acquisitions to extend the company’s product and services portfolio and built an award-winning workplace culture.

“I love product businesses that are technically differentiated and able to build incredible customer experiences. The 4me team is a special group of people and their customers love them and the products they build. I believe we are well-positioned to build a truly modern market leader in Enterprise Service Management,” added McGibben.

About PSG Equity

PSG Equity (“PSG”) is a growth equity firm that partners with software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities and build strong teams. Having backed more than 120 companies and facilitated over 450 add-on acquisitions, PSG brings extensive investment experience, deep expertise in software and technology, and a firm commitment to collaborating with management teams. Founded in 2014, PSG operates out of offices in Boston, Kansas City, London, Paris, Madrid and Tel Aviv. To learn more about PSG, visit www.psgequity.com.

About 4me

4me®, a complete service management platform, combines ITSM with ESM and SIAM capabilities, enabling all internal departments, such as IT, HR and Facilities, as well as externally managed service providers (MSPs), to work seamlessly with each other. At the same time, 4me provides complete visibility and control of service cost and quality, enabling management to optimize the business value derived from each service. For more information about 4me, please visit https://www.4me.com/.

Contacts

4me
Gertje Bosma
gertje.bosma@4me.com

PSG
Jackie Schofield
Prosek Partners (on behalf of PSG)
jschofield@prosek.com

First published on Thu, May 25, 2023

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4me PSG Equity Service Management Platform Enterprise Service Management (ESM)

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