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Nextivas Next-Generation Workhub Brings Together Team Collaboration and Customer Communication for the First Time

By Business Wire

Business Wire
Overall Rating

Nextiva is making the best technology available to every business with affordable communication, team collaboration, and customer experience in a single application.



SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Today, Nextiva unveiled a game-changing business software that is the first of its kind — a communications and productivity workhub. Nextiva’s new software enables individuals and teams to manage all conversations from a single place, boosting their productivity and customer engagement.

It is the first time an application brings together team collaboration and customer communication in a single place.

Nextiva solves three problems that are unaddressed by anyone in the market today: Application overload, siloed data, and expensive clunky integrations.

  1. Today, people toggle between countless applications to communicate, collaborate, and manage their work day with customers and teams.
  2. Because of this, data lives in siloes and conversations are disconnected from the rest of the business, leading to productivity drain.
  3. Integrations are expensive and complicated and do not provide the full answer.

For over 20 years, software companies built standalone applications to solve one problem at a time. We experienced a proliferation of apps from communication, collaboration and productivity tools to customer engagement tools. The world of applications got messy and businesses put up with it because they lacked the resources and capabilities to create integrated solutions.

Nextiva’s new app breaks down application silos to unleash the power of relationships with a single conversation view. This is the future of business where you don’t have to switch between apps to get stuff done.

Threaded Conversations are the center of Nextiva’s new application, which brings together all interactions from voice, text, email and video meetings into a single view with contact management, productivity tools (file-sharing, notes on calls, calendars) and customer engagement tools (customer surveys, customer automation).

Nextiva’s application was designed from the ground up with both business users and their customers in mind. The full power of the Nextiva app is unleashed when every business user uses the app. This enables effortless data sharing from files, messages, links, notes, attachments, and recordings together with conversations. When information is easily accessible and referenceable it drastically improves productivity and creates customer WOW moments.

Nextiva is for everyone: individuals, teams, and businesses seeking to improve productivity, eliminate app switching, reduce application cost, and boost customer engagement.

Businesses benefit from an innovative approach to software:

  • Reducing the number of applications.
  • Delivering seamless team and customer communication.
  • Creating a seamless experience across voice, email, SMS, and video. All from a single interface.
  • Embedding surveys and customer feedback directly into customer conversations.
  • Improving data sharing between various teams.
  • Eliminating mundane tasks with automation.
  • Delighting customers by engaging with them on their preferred channels.
  • Empowering businesses to get work done faster.

What our CEO is saying

“We subscribe to the fundamental belief that when people are given the right tools, they can do ‘Amazing’ things and accomplish their business dreams. This belief drives everything we do.

From the beginning, Nextiva’s vision has been to power human connections, because conversations are the beating heart of every business. With our latest innovation, we’re helping businesses transform with meaningful conversations that build strong and lasting relationships with customers. Our goal is to help businesses bring an end to frustrated teams and unhappy customers so they can grow, retain employees and acquire new customers.

We at Nextiva envision a world where instead of focusing on various tools, we bring conversations together into a single place and merge technologies to create a seamless experience that puts customers and teams first.”

- Tomas Gorny, co-founder and CEO of Nextiva

What our customers are saying

“As a growing business, we appreciate and encourage our customers to engage with us through multiple channels, including email, chat, and social media, but it can be difficult to manage all the interactions across applications,” said Trenice Brinkley, founder at Two Queens Media. “Nextiva is a game-changer for our teams and will help us deliver consistent, high-quality customer service.”

What analysts are saying

“More companies are demanding innovative communication solutions that reduce their reliance on numerous applications and help them focus on the context of their customer conversations,” said Jim Lundy, CEO and founder of Aragon Research. “Nextiva is well-positioned to disrupt team productivity and customer service — further improving the customer journey across all industries.”

The new Nextiva software, with voice, text, email, video meetings, and rooms, will be available in July 2022 with additional features and functionality rolling out all year.

Here's another interesting article on Top Trends 2022 - Cloud Computing

About Nextiva

Nextiva is the future-of-work software company that helps sales, service, and marketing teams achieve higher productivity and deliver better customer engagement. Nextiva’s cloud-based platform brings together business communications applications, intelligence, and automation to help companies build deeper connections with customers and manage all conversations and relationships in one place.

Nextiva is named a Customer’s Choice in Gartner Peer Insights. Today, more than 100,000 businesses depend on Nextiva with 4B conversations flowing through its networks each year. Based in Scottsdale, Arizona, Nextiva is ranked a Best Place to Work by Glassdoor. Learn more at www.nextiva.com.

Follow Nextiva on LinkedIn and Twitter


Contacts

Jenn Zimmer
The Hoffman Agency
nextiva@hoffman.com

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First published on Thu, Jul 21, 2022

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