Moveworks Named A Leader In 2024 Conversational AI For Employee Service Analyst Evaluation

Report from independent research firm recognizes Moveworks’ differentiated vendor-managed mixed-model language chains, easy configuration, and focus on customer success

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Moveworks, the generative AI copilot for employee support, today announced it has been named a Leader in The Forrester Wave™: Conversational AI for Employee Services, Q3 2024 report.

The report evaluated 15 vendors based on 28 distinct criteria, and Moveworks tied for the top rank in the Strategy category, receiving the highest possible score (5.0) across 5 of the 6 criteria, including: vision, innovation, roadmap, and pricing flexibility and transparency. Moveworks also received the highest score possible in 14 of the 20 criteria within the Current Offering category.

The report states, “Moveworks is ideal for customers looking for an easy-to-adopt conversational AI solution for employee services, while getting access to an extremely capable and complex LLM chain.” Moveworks customers also noted “the speed at which they were able to adopt the platform, its ease of use for their end users, and praised Moveworks’ dedication to customers’ success.”

By putting the power of the most advanced language models at employees' fingertips, Moveworks makes it easy for them to solve problems and take action, no matter which language they use or how they describe an issue. The Moveworks Copilot understands their intent and puts them on the ideal path to resolution. This advanced capability leads to more efficient support, increased productivity, and improved employee satisfaction across the organization.

“Our enterprise copilot empowers 5M employees globally to get help, search, and automate tasks across application boundaries every day,” said Bhavin Shah, CEO of Moveworks. “We aim to make work easier for employees, and act as the bridge to information locked in systems across their organization. I’m proud of this recognition from Forrester, and I believe it highlights the commitment and dedication that our team has to our customers.”

For more information about The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2024 report, visit: https://bit.ly/3SdJeyp

About Moveworks

Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.

For more information, visit: Moveworks.com.

Contacts

Jessica Shapow, Vice President
Email: moveworks@methodcommunications.com
Web: Moveworks.com/contact

First published on Thu, Jul 25, 2024

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