Mirrorweb Unveils Sentinel - Intelligent Communications Supervision Solution That Cuts False Positives By 90%

AUSTIN, Texas--(BUSINESS WIRE)--Leading unified communications supervision platform MirrorWeb today announces the release of Sentinel - an intelligent compliance solution that, in extensive product testing, has been shown to help organizations reduce false positive alerts by up to 90%.

The rising volume and complexity of digital communications on platforms like Teams, Slack, LinkedIn, WhatsApp, and iMessage produce vast amounts of data that can drown compliance teams. To make matters worse, the legacy monitoring systems currently in use often generate irrelevant alerts, making it difficult to focus on the truly risky content teams need to identify.

Designed to address this growing challenge, Sentinel uses advanced natural language processing and intelligent risk scoring to surface the highest-risk communications while slashing meaningless alerts. Unlike rigid keyword matching, Sentinel deeply understands the context and intent behind messages, meaning it works smarter than lexicon alert systems to identify subtle nuances that would otherwise slip through the cracks. This enables compliance teams to make informed decisions and focus on real risks by providing them with features such as:

• Intelligent Risk Scoring: Communications are dynamically scored on intent, sentiment, and potential impact, enabling teams to prioritize high-risk messages using advanced natural language processing.
• Convenient Scenario Library: With over 110 Scenarios and thousands of pre-loaded detection rules across 8 key risk categories, teams can quickly start risk management without extensive setup.
• Comprehensive Conversation Capture: Captures entire communication threads, including edits and deletions, providing full context for informed decision-making.
• Audit-Ready Reporting: Each flagged message includes clear reasoning tied to specific policies, equipping compliance professionals for regulatory audits and inquiries.
• Security & Privacy by Design: All data is encrypted, will never be used to train models, and complies with standards like SOC 2 and ISO 27001 to ensure user control and confidentiality.

Jamie Hoyle, VP of Product at MirrorWeb said: "Compliance has evolved beyond just ticking boxes; it’s about making informed decisions that safeguard the business. Sentinel helps customers cut through the noise, focusing on real risks - the needles in the expanding data haystack. We have worked with our customers to develop innovations that meet their needs and address today’s most pressing compliance challenges. Our Risk Scoring system and comprehensive Scenarios Library minimize the burden of false positive alerts, providing compliance professionals with the clarity and confidence to efficiently manage today’s spiraling communication risks."

Sentinel is available now. Explore the Product Spotlight for more details.

About MirrorWeb

MirrorWeb helps organizations in highly regulated industries capture, supervise and archive communications across channels—from iMessage to websites and more. Our unified communications supervision platform empowers firms to support compliance, mitigate risks, and stay ahead of regulatory demands with unmatched efficiency.

From financial services and healthcare to global enterprises, MirrorWeb is the trusted partner for compliance-driven organizations worldwide. Discover more at www.mirrorweb.com, and follow us on LinkedIn for updates and insights.

Contacts

Media Contact:
Sean Stapleton
Communications and Engagement Manager
sean.stapleton@mirrorweb.com