Leading Analyst Firm Names Fluent Commerce A Leader In Order Management Evaluation

Fluent Commerce “is very strong in innovation” according to report

NEW YORK--(BUSINESS WIRE)--Fluent Commerce, the leading provider of distributed Order Management System (OMS) ‘Fluent Order Management’, today announces that it has been recognized as a ‘Leader’ in The Forrester Wave™: Order Management Systems, Q1, 2025.

Fluent Order Management is used by top global brands, including JD Sports, L’Oréal, ALDO Group, LVMH and Prada, to manage inventory data at scale and omnichannel order fulfillment across all locations on a global scale.

The Order Management Systems (OMS) category has evolved rapidly over the past few years, with changes taking place since the prior report was released in 2023. With direct, significant impacts on both operational efficiencies and the customer experience, choosing the right Order Management System has become more critical than ever for retailers.

Forrester evaluated the 8 top Order Management System vendors against 35 criteria across 2 categories and stated that “It [Fluent Commerce] particularly shines compared to most other vendors in this evaluation in areas such as workflows, order orchestration rules, store fulfillment (pick, pack, and ship or stage), and B2B order management.”

The company received the highest scores possible in fifteen (15) criteria. These criteria include: enterprise inventory management, inventory segmentation and allocation, workflows, store fulfillment: pick, pack, and ship or stage, usability and configuration, order orchestration rules, international orders and globalization, architecture, and innovation, among others.

Fluent Order Management customers see results fast. With implementation timelines under 12 weeks, ROI is proven early. Examples of customer results across the customer journey include: a 93% reduction in canceled orders, a 52% reduction in shipping costs, a 50% reduction in split shipments, and more impressive results.

“We are thrilled that Fluent Commerce has been named a Leader in Forrester’s Wave report for Order Management Systems. The entire team is committed to innovation, and strives to ensure Fluent Order Management is unrivaled,” says Jamie Cairns, Chief Strategy Officer, Fluent Commerce. “We will continue to enable and empower our customers with a flexible platform, allowing them to quickly pivot based on business goals, expansion and market conditions.“

The Forrester Wave™: Order Management Systems, Q1, 2025 is available to access at: fluentcommerce.com/oms-wave-2025

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

About Fluent Commerce

Fluent Commerce is a global software company focused on inventory availability data management at scale and distributed order management (DOM) for commerce. Both B2C and B2B organizations rely on their cloud native, highly flexible, and fully scalable solutions to transform fulfillment complexity into a competitive advantage. Fluent Order Management provides accurate, real-time inventory availability across all locations, order orchestration, fulfillment optimization, fulfillment location management, in-store pick and pack, customer service, and reporting. This enables retailers, brands, and B2B organizations to ensure they never oversell or undersell and to deliver their orders profitably every time.

Fluent Commerce works with organizations such as JD Sports, L’Oréal, Prada Group, ALDO Group, LVMH, Dulux and Kingfisher. For more information visit fluentcommerce.com

Contacts

Olivia Manning, Touchdown PR, FluentCommerce@touchdownpr.com