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HDIs Service Management World Announces Three Inspiring Keynote Speakers

By Business Wire

Business Wire
Overall Rating

Robust Conference Program Offers Essential Information for the Support and Service Management Industry

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces Service Management World will present three inspiring keynote speakers. The event takes place November 11-15, 2023 at the Loews Sapphire Falls Resort in Orlando, FL. Register here.

Jim Davidson, Resilience Expert & Everest Expedition Climber will present “Everest-Level Resilience: Overcoming Adversity and Reaching High Goals.” Davidson will share epic climbing stories and reveal hard-won lessons about cultivating a resilient mindset, sparking resilience in a team and benefitting from post-traumatic growth.

Kian Gohar, Founder of Geolab, Author, Futurist will present “Innovation & Convergence in the 21st Century.” Gohar’s keynote highlights the major technology trends that are changing every industry, including the convergence of AI, robotics, sensors, human computer interfaces, 3D printing and digital medicine, all of which will inspire attendees to prepare for a future of exponential growth.

Sara Frasca, Global Innovation Expert, Leader, Award-Winning Entrepreneur will present “The Journey of Innovation: 5 Tracks for Your Playlist to Drive Growth, Creativity, and Transformation.” Innovation is a never-ending journey that requires determination, adaptability and a willingness to explore new horizons. The keynote will discuss the power of imagination, empowerment, resilience and belief in the face of challenge.

Cindee Stott, Events Director, HDI said, “Our keynote speakers will share valuable insights that are guaranteed to change the way service and support professionals think about the future of the industry and how they approach leadership. Their stories, advice and best practices will provide attendees with fresh perspectives for success.”

Service Management World’s robust Conference Program offers dozens of sessions from industry experts on the following tracks: Connecting the Dots: Frameworks and Methodologies; Driving Strategic Decision-Making; Modernizing Service Management; and Optimizing Culture and Leadership. In addition, Case Studies from leading companies such as AB-InBev, DHL IT Services, Georgia Institute of Technology, LAFCU, Power Design, Inc. and Sandia National Laboratories will be shared. View the complete program here.

The Expo Hall will feature sponsors showcasing dozens of products and services. Select exhibitors include: Halo ITSM, Freshworks, GoTo Technologies, ManageEngine, ServiceNow and TOPdesk.

In addition, the event will offer unlimited networking for service management leaders.

To register for Service Management World, click here.

For sponsorship opportunities, contact Ayrien Machiran at

Media interested in a media pass, email Meryl Franzman at​

Click here for more information on Service Management World or stay up to date on Facebook, Twitter or LinkedIn.

About HDI

For more than thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc.


Meryl Franzman
HDI’s Service Management World

First published on Thu, Sep 14, 2023

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