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FPT Software Recognized With 100 Percent Willingness To Recommend Rate In 2024 Gartner Peer Insights Voice Of The Customer: Robotic Process Automation

By Business Wire

Business Wire
Overall Rating

HANOI, Vietnam--(BUSINESS WIRE)--#FPT--Global IT Firm FPT Software has been named in the 2024 Gartner® Peer Insights™ Voice of the Customer report for Robotic Process Automation. This marks the second consecutive time that the company has been recognized for its automation solution akaBot with 100 percent of “willingness to recommend”, based on 28 reviews as of November 2023.

Access 2024 Gartner® Peer Insights™ ‘Voice of Customer’: Robotic Process Automation here.

According to the reviews in the report, 79% of FPT Software's reviews are from the Finance sector and 14% from the Healthcare sector, with 93% of its customers operating in Asia-Pacific.

In 2023, with the growth of a clientele exceeding 3,900 global enterprises across diverse industries, the Vietnamese RPA solution provider also boosted its global presence through strategic partnerships with a network of 40+ partners worldwide.

Notably, the hyperautomation solution garnered praise from a client from the Finance industry with a revenue of 50-250 million USD, describing it as “a game-changer, effortlessly handling tasks with speed and precision. It consistently operates in the background, efficiently completing tasks without any hiccups. The bot's ability to quickly and accurately accomplish tasks has greatly enhanced my productivity."

"We believe our two-time recognition in the Gartner Voice of Customer report is a testament to our established position as a reputable and reliable partner,” Bui Dinh Giap, CEO of akaBot, stated. “RPA Migration has become increasingly popular as more businesses’ choices to deal with the upcoming economic downturn. As a one-stop shop automation solution, we will continue to collaborate with more global partners, particularly in the APAC, to deliver the most comprehensive automation packages and assist global clients in staying competitive in this digitalization era.”

To deepen its local insights and strengthen its position as a competitive hyperautomation solution provider in Asia, akaBot has actively forged partnerships with leading companies across diverse sectors. Most recently, it collaborated with top-tier IT distributors like Zero One in Taiwan and Daiwabo in Japan to extend automation solutions to these markets.

Gartner® Peer Insights™ ‘Voice of the Customer’: Robotic Process Automation “is a document synthesizing Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In this document, only vendors with 20 or more eligible published reviews during the specified 18-month submission period are included.”

Gartner, Voice of the Customer for Robotic Process Automation, Peer Contributors, 30 January 2024

GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

About FPT Software

FPT Software, a subsidiary of FPT Corporation, is a global technology and IT services provider headquartered in Vietnam, with $1 billion in revenue (2023) and over 30,000 employees in 30 countries.

The company champions complex business opportunities and challenges with its world-class services in Advanced Analytics, AI, Digital Platforms, Cloud, Hyperautomation, IoT, Low-code, and so on. It has partnered with over 1,000+ clients worldwide, 91 of which are Fortune Global 500 companies in Aviation, Automotive, Banking, Financial Services and Insurance, Healthcare, Logistics, Manufacturing, Utilities, and more. For more information, please visit

About akaBot

akaBot, a subsidiary of Vietnam’s leading IT firm FPT, is the global provider of award-winning, comprehensive RPA and Hyperautomation services, aiming at helping organisations achieve operational excellence with minimum effort and low licensing costs. The platform has served over 3,900 customers in 21 countries, automating over 10,000 processes. akaBot is recognised internationally, particularly in the Gartner® Peer Insights™ ‘Voice of Customer’: Robotic Process Automation in 2 consecutive years, and judged as the Best RPA Solution Provider for Retail bank in Global BankTech Awards 2023 by The Digital Banker. akaBot also named in the prestigious Everest Group RPA Products PEAK Matrix 2023 as a Major Contender. For more information, please visit:


Mai Duong (Ms.)
FPT Software
PR Manager

First published on Thu, Apr 11, 2024

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