Enhancing CX: ZEGOCLOUD To Showcase Real-Time Interaction And Virtual Avatar At World CX Summit Singapore

SINGAPORE--(BUSINESS WIRE)--#appdev--ZEGOCLOUD, a leading global cloud communication service provider, is excited to announce its participation in the World CX Summit Singapore on August 2nd and 3rd.

The World CX Summit in Singapore brings together leaders in customer experience, marketing, and tech experts to explore how insights and innovations can transform CX strategies. The summit addresses various topics, including how AI can enhance customer experience, the future of CX in the metaverse, hyper-personalization, and omnichannel customer engagement.

In today's fast-paced business environment, customers expect immediate responses from businesses, and real-time communication and interaction technologies can help companies meet those expectations. For example, live chat can provide instant customer assistance, while video conferencing and augmented reality can create immersive customer experiences.

At the CX Summit, ZEGOCLOUD will showcase its Virtual Avatar and Digital Human solutions and its high-quality, low-latency real-time audio and video chat technologies. The ZEGO Avatar SDK is equipped with a text-to-speech feature. Its embedded AI algorithm can recognize written text and make the Avatar display the corresponding mouth shape and speaking manner while utilizing the ability of text-to-speech to play the corresponding audio.

By integrating TTS avatars with customer experience, businesses can deliver consistent customer service across all communication channels 24/7 and simulate human-like responses. Using the TTS avatar can lower business costs, enhance customer satisfaction and loyalty, increase sales and revenue, and improve a company's brand image.

"By leveraging these technologies, businesses will possess the power to make every customer interaction immediate, frictionless, intelligent, and hyper-personalized, completely changing what customers have come to expect from customer service and experience," said Kuk Jiang, co-founder of ZEGOCLOUD. "We look forward to having many interesting and in-depth conversations with enterprises at CX Summit Singapore."

ZEGOCLOUD's participation in the World CX Summit Singapore underscores its commitment to innovation and excellence in cloud communication and customer experience. Don't miss this opportunity to learn more about ZEGOCLOUD's cutting-edge solutions and how they can transform your business.

About ZEGOCLOUD

ZEGOCLOUD revolutionizes virtual engagement with real-time interaction services for hassle-free cloud communication, connecting enterprises, teams, customers, and users. It lays the groundwork for businesses and developers to build RTI into their apps across the mobile internet and the metaverse.

Follow ZEGOCLOUD - https://www.linkedin.com/company/zegocloud/

Contacts

Tanya Quan
tanya.quan@zegocloud.com

First published on Mon, Jul 31, 2023

Enjoyed what you've read so far? Great news - there's more to explore!

Stay up to date with the latest news, a vast collection of tech articles including introductory guides, product reviews, trends and more, thought-provoking interviews, hottest AI blogs and entertaining tech memes.

Plus, get access to branded insights such as informative white papers, intriguing case studies, in-depth reports, enlightening videos and exciting events and webinars from industry-leading global brands.

Dive into TechDogs' treasure trove today and Know Your World of technology!

Disclaimer - Reference to any specific product, software or entity does not constitute an endorsement or recommendation by TechDogs nor should any data or content published be relied upon. The views expressed by TechDogs' members and guests are their own and their appearance on our site does not imply an endorsement of them or any entity they represent. Views and opinions expressed by TechDogs' Authors are those of the Authors and do not necessarily reflect the view of TechDogs or any of its officials. While we aim to provide valuable and helpful information, some content on TechDogs' site may not have been thoroughly reviewed for every detail or aspect. We encourage users to verify any information independently where necessary.

Tags:

Media Development SoftwareZEGOCLOUD Cloud Communication Omnichannel Customer Engagement Virtual Engagement

Join The Discussion

Software Applications

Enhancing CX: ZEGOCLOUD To Showcase Real-Time Interaction And Virtual Avatar At World CX Summit Singapore

Join Our Newsletter