TechDogs-"CommunityWFM To Showcase Latest Release Of its Contact Center Workforce Management Solution At Zoomtopia 2023"

Software Development

CommunityWFM To Showcase Latest Release Of its Contact Center Workforce Management Solution At Zoomtopia 2023

By Business Wire

Business Wire
Overall Rating

New Capabilities Include Automation, Security, and Distinct Multilingual Functionality to Further Support Zoom Contact Center Customers

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is debuting its most recent software release to the public as an Opal Sponsor of the Zoomtopia 2023 conference. Located in San Jose, CA on October 3-4, Zoomtopia is the annual celebration of customers, partners, and communities who rely on the Zoom product suite for business success. The event is hybrid with both online and in person components.

The partnership between Zoom Contact Center and CommunityWFM, originally announced in November 2022, has led to joint customer engagements and unique business opportunities for both companies. With a native integration between the two products, there are distinct advantages of having a combined CommunityWFM and Zoom Contact Center solution.

“We love the workforce management solution provided by CommunityWFM,” said Jason Eversole from Robinson & Henry P.C., a Zoom Contact Center customer. “It has provided insight into a lot of our staffing situations, and we have seen a 25% increase in adhering to our service level agreements.”

The presence of CommunityWFM at Zoomtopia will allow the company to share information about its new product update in person for the first time. With the product now translated into three new languages, offering forward thinking security solutions, and having additional automated scheduling functionality, it continues to drive innovation in the contact center workforce management industry.

“Zoomtopia is the ideal place for launching new product features and functionality in a conference setting,” said Daryl Gonos, CEO of CommunityWFM. “Our work with the Zoom Contact Center team over the past year has led to mutual success and we look forward to continuing to build upon our already strong relationship.”

CommunityWFM will also have a presence in the exhibit hall at Zoomtopia where it will be sharing information about its forecasting, scheduling, adherence, intraday management, and mobile app workforce management solutions to conference attendees.

The latest version of CommunityWFM, which will be on display at Zoomtopia, is now available to everyone. You can request a demo of either the Essentials or Enterprise product at

About CommunityWFM

CommunityWFM provides a unique, modern, and automated approach to contact center workforce management technology. After spending over a decade combining forecasting, scheduling, intraday management, adherence monitoring, mobile capabilities, and more into a single application, the CommunityWFM solution remains unmatched in its sophistication and maturity. With two product versions, Enterprise and Essentials, CommunityWFM is delivered to customers and partners with a passion for service and world-class deployment and onboarding methodologies. Leading companies spanning many different geographies and industries rely on CommunityWFM every day as the backbone of their contact center operations.

To learn more about the product or to join our reseller network, visit us at You can also find us on LinkedIn and X (formerly Twitter).


Roger Woolley
(877) 668-6870 x 825

First published on Wed, Oct 4, 2023

Enjoyed what you've read so far? Great news - there's more to explore!

Stay up to date with the latest news, a vast collection of tech articles including introductory guides, product reviews, trends and more, thought-provoking interviews, hottest AI blogs and entertaining tech memes.

Plus, get access to branded insights such as informative white papers, intriguing case studies, in-depth reports, enlightening videos and exciting events and webinars from industry-leading global brands.

Dive into TechDogs' treasure trove today and Know Your World of technology!

Disclaimer - Reference to any specific product, software or entity does not constitute an endorsement or recommendation by TechDogs nor should any data or content published be relied upon. The views expressed by TechDogs’ members and guests are their own and their appearance on our site does not imply an endorsement of them or any entity they represent. Views and opinions expressed by TechDogs’ Authors are those of the Authors and do not necessarily reflect the view of TechDogs or any of its officials. All information / content found on TechDogs’ site may not necessarily be reviewed by individuals with the expertise to validate its completeness, accuracy and reliability.


CommunityWFM Adherence Monitoring Intraday Management Contact Center Workforce Management Technology


Join The Discussion

  • Dark
  • Light