TechDogs-"Change Healthcare, in Collaboration with Luma Health, Launches Patient Engagement, a Suite of Technology Solutions to Unify the Patient Healthcare Journey"

Health Care Technology

Change Healthcare, in Collaboration with Luma Health, Launches Patient Engagement, a Suite of Technology Solutions to Unify the Patient Healthcare Journey

By Business Wire

Business Wire
Overall Rating

Suite combines Luma Health’s Patient Success Platformsolution with Change Healthcare’s revenue cycle management solutions to give patients and providers a cohesive experience that spans the entire healthcare journey

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today Change Healthcare (NASDAQ: CHNG) launched Patient Engagement, a suite of solutions that seamlessly connects touchpoints across the patient journey, increasing access and improving communication between patients and providers. Change Healthcare’s proven revenue cycle management capabilities and Luma Health’s industry-leading solutions enable providers to unify operational, clinical, and financial journeys, creating a more streamlined experience for patients.

Patients expect convenience and ease of communication when they seek care. In a recent survey on patient loyalty, 80% of patients said they would be willing to change providers for more convenience—even if they’re receiving quality care from their current provider. When a patient calls to schedule an appointment over the phone, one call can take an average of eight minutes to complete. The Patient Engagement solution gives patients autonomy to book an appointment and complete intake forms at their convenience, while also reducing administrative burden on providers. According to Luma’s internal data, providers who used the Patient Engagement solution experienced a 47% increase in appointment-based revenue and resulted in higher patient satisfaction.

Healthcare providers make investments to improve the digital experience for patients. However, they still struggle to solve all patient pain points due to fragmented deployment. Many solutions do not offer the integration points needed to successfully manage patient engagement from the moment patients need care to receiving care. Disparate management systems can lead to an average of 24 days of wait time for new patients and more than $150,385 in lost revenue per provider annually.

The Patient Engagement suite centers on the patient’s success, and the tools work to increase patient volumes and loyalty while reducing denials and other administrative burdens for providers. Change Healthcare’s revenue cycle management capabilities and reach in healthcare combined with Luma’s KLAS-recognized Patient Success Platform delivers a comprehensive set of patient engagement solutions that drive real outcomes.

“We’ve long envisioned a more proactive and flexible approach, where patients and providers are being set up for success—not just at times during the journey, but throughout. This suite represents a complete evolution of the patient and provider experience. One that places patients exactly where they should be—at the center of their healthcare journey,” said Mike Peresie, senior vice president and general manager of revenue cycle management and decision support at Change Healthcare.

Change Healthcare’s revenue cycle management solutions and patient engagement capabilities enable providers to engage patients across their entire care continuum. One of the key components of a patient’s journey is their financial clearance. By accelerating eligibility verification and streamlining authorization, the solution reduces administrative burden on providers and ensures improved patient satisfaction. Both companies’ integrated vision sets the patients up for success by merging their financial as well as operational, and clinical journeys.

“This one-of-a-kind solution exists because of our commitment to making healthcare better for both patients and providers. From initial outreach all the way to claim adjudication, the entire patient journey is now on one platform. Providers using the patient engagement suite of solutions will have unprecedented ability to deliver a seamless journey across the spectrum of care,” said Aditya Bansod, Luma’s co-founder and chief technology officer.

"We’re excited for this collaboration to work toward a solution that will make the patient journey more seamless in order to improve quality of care for patients and providers,” said Amy Beal, manager of patient services at Woman’s Hospital in Baton Rouge.

Change Healthcare’s implementation team will lead customers through the implementation process, including integration with the customer’s existing EHR. For more information about Change Healthcare’s Patient Engagement solutions, visit our webpage and learn more about our upcoming webinar series.

For more information on Change Healthcare, please visit our website; hear from our experts at Insights; connect with us on LinkedIn; follow us on Twitter; like us on Facebook; and subscribe to our podcast on Spotify, Apple Podcasts, or Google Podcasts.

About Change Healthcare

Change Healthcare (NASDAQ: CHNG) is a leading healthcare technology company focused on insights, innovation, and accelerating the transformation of the U.S. healthcare system through the power of the Change Healthcare Platform. We provide data and analytics-driven solutions to improve clinical, financial, administrative, and patient-engagement outcomes in the U.S. healthcare system.


Change Healthcare
Katherine Wojtecki
External Communications

Liked what you read? Head to the TechDogs homepage to find the latest tech content infused with drama and entertainment. We've got ArticlesWhite PapersCase StudiesReportsVideos and Events that help you Know Your World of Technology.

First published on Wed, Jun 22, 2022

Liked what you read? That’s only the tip of the tech iceberg!

Explore our vast collection of tech articles including introductory guides, product reviews, trends and more, stay up to date with the latest news, relish thought-provoking interviews and the hottest AI blogs, and tickle your funny bone with hilarious tech memes!

Plus, get access to branded insights from industry-leading global brands through informative white papers, engaging case studies, in-depth reports, enlightening videos and exciting events and webinars.

Dive into TechDogs' treasure trove today and Know Your World of technology like never before!

Disclaimer - Reference to any specific product, software or entity does not constitute an endorsement or recommendation by TechDogs nor should any data or content published be relied upon. The views expressed by TechDogs’ members and guests are their own and their appearance on our site does not imply an endorsement of them or any entity they represent. Views and opinions expressed by TechDogs’ Authors are those of the Authors and do not necessarily reflect the view of TechDogs or any of its officials. All information / content found on TechDogs’ site may not necessarily be reviewed by individuals with the expertise to validate its completeness, accuracy and reliability.


Change Healthcare Luma Health Patient Engagement Solution Digital Experience

Join The Discussion

- Promoted By TechDogs -

The Brivo Partner Program
  • Dark
  • Light