What Is Terms of Service (ToS)?

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Do you know what a perfect way to kill your business is? If you answered "bad customer service," you're right! But also, if you answered "by failing to use the correct terminology," you are correct. Terms of service, or ToS, are commonly used for the rules and regulations a provider attaches to a software service or Web-delivered product. These agreements are so standard in the digital world that most consumers understand using a terms-of-service deal and must often agree before utilizing the software service. For example, signing up for a new email address or social media account will present you with an agreement explaining what you can and cannot do with that account. The reason for these agreements is to protect both parties: providers want to ensure that their services are being used appropriately and that customers with protection from potential misuse by providers. If you're using a word processor, graphic design program, or advanced industry software these days, you've probably come across a terms-of-service agreement. As the name suggests, terms of service are the terms under which the user is permitted to use the software. They're similar to an end-user license agreement (EULA) for licensed software packages, but users use a service instead of licensed out-of-the-box software products. While it may seem odd at first glance, it's pretty fitting: users will often encounter terms of service on all kinds of software—from word processors and graphic design programs to advanced industry software or statistical software services. When it comes to ToS agreements, there are a few things you should know. First of all, they aren't just for tech companies. They can be for anything from a dating app to your local gym. They may even be for an event you want to attend! Second, don't be afraid of them. While they may seem intimidating at first glance, they're pretty straightforward to understand if you know what to look for in a ToS agreement. Thirdly, remember that they're constantly changing, so keep up with the latest version of your favorite service's ToS agreement!

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Group Decision Support System (GDSS)

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