What Is Telephony Server Application Programming Interface (TSAPI)?
The only way to integrate your phone system with your computer for a long time was through the Telephony Application Programming Interface (TAPI). That is until TSAPI came along. TSAPI is like TAPI--but better! It uses a standard interface that allows applications to use the same set of commands to control your phone system. It means you can write one application that controls every phone on your network instead of writing a particular application for each phone. You might be wondering how it counters from TAPI. TSAPI uses a more efficient way to send commands between applications and the telephony server. It also has extra components that make it easier to use than TAPI. Most importantly, however? It's free! You can download it directly now at no cost! If you're looking for an API that can do it all, look no further than TSAPI. TSAPI is built with multiple Netware server control commands for call logging, switching, and voice mail. Although similar to the Microsoft/Intel telephony API (TAPI), TSAPI does not require call switching. As it's built on Netware, TSAPI is a powerful tool for developers creating enterprise-level applications that interact with telephony servers. It supports IVR and interactive voice response (IVR) systems and advanced capabilities like call logging and reporting, queuing, conferencing and more. The vast area network systems that TSAPI developed were like your high school science lab. They had all the tools you needed to experiment but the means to do all your experiments simultaneously. The dedicated circuit-switched links that those WAN systems used were like your lab table—you can only use one device at a time, and if you want to use more than one, you have to move them around or switch which one is on top of the pile. Then there's always the risk of getting something stuck between two tools and having them all fall over in a big clatter as you try to get it unstuck! Modern systems are like your college science lab: they give you access to everything simultaneously, so you can experiment with any tool without worrying about whether they'll fit together.