What Is Enterprise Feedback Management (EFM)?

Comics have a hero and a villain, but there are a few instances where the villain becomes a superhero. Enterprise Feedback Management (EFM) is the software equivalent of a super-villain. It's the process that lets companies collect data on employees to dictate what they do when they do it and how much they get paid. Don't let that intimidate you. EFM can be your friend! It's a simple system: First, a company must set up an EFM panel of leaders overseeing the process. If you want to run things yourself, you'll need two or three people to control it. If your company uses an outside agency, then this panel will be led by that agency. Next, the survey questions need to be created by someone who knows what they're doing (and not just any older adult). They should be able to ensure that each question is clear and concise so that anyone who gets asked understands what they're being asked about. Finally and most importantly, the results should be analyzed by experts in statistical analysis who can tell you what all these numbers mean! Without EFM, surveys are conducted within segments of an enterprise but not often enterprise-wide. Ideally, EFMs examine customers holistically and allow organizations to respond better to customer needs. The most important thing about the EFMs is that they help us understand the customers. This means we can see how customers feel about our products and services at any time. EFM applications are like the human body: they're made up of different parts working concurrently to get the job done. EFM systems can be integrated with customer relationship management (CRM), HRIS, and Web portal systems like your stomach, heart, and lungs all work together to keep you alive.