Top 5 IT Operations Management Software Of 2024

Let's talk about someone we all need in our lives – a friend. Whether it's having a buddy to binge-watch cheesy rom-coms or someone who laughs at your terrible puns, friends are the real MVPs of our lives. They make the mundane moments magical and the tough times bearable!

Now, just like we need friends in our personal lives, our IT systems also need a buddy!

A tech-savvy bestie who keeps everything running smoothly behind the scenes. Enter IT Operations Management Software – the ultimate wingman for your IT woes. From monitoring your network's health to swiftly resolving issues before they become full-blown disasters, this software has got your back. So, just like you wouldn't want to navigate the ups and downs of life without your trusty sidekick, why leave your IT infrastructure hanging? With IT Operations Management Software, you're not just managing systems, you're nurturing a friendship – one that ensures your digital world stays as harmonious as an old friendship!

Remember in 2023, we brought you the best IT Operations Management Software available on the market back then. Similarly, we have compiled a list of the top 5 IT Operations Management Software of 2024 – along with their providers, benefits and best-rated features. Read on!
 

Top 5 IT Operations Management Software Of 2024

IT Operations Management Software streamlines IT tasks, enhancing efficiency and reducing downtime. It automates processes like maintenance schedules, bug monitoring and password resets, freeing up time for strategic initiatives. With robust infrastructure management, it ensures a smoothly running network, minimizing disruptions and maximizing productivity. Let’s read about the top 5 IT Operations Management Software of 2024. (Disclaimer- Please note that the list below is in no particular order, choose wisely.)
 

Connecteam	ServiceNow	Zluri
SolarWinds Service Desk	Splunk

 

Tool 1: Connecteam

Meet Connecteam, a US-based powerhouse solution provider revolutionizing operations management since its inception in 2016. With an impressive track record serving over 36,000 companies globally, boasting 500,000+ daily active users across 79+ countries and 200+ industries, Connecteam stands tall among its peers. Renowned brands like Biggby Coffee, Subway and Edible, trust Connecteam to streamline their day-to-day operations. Notably, it bagged prestigious accolades including Fastest Implementation, Leader and High Performer in the Mid-Market category in 2023 by G2.
 
At the core of this newbie on our list lies a solid set of benefits. It transcends IT operations, empowering teams with comprehensive task and team management functionalities. From task assignment to performance reporting, Connecteam simplifies complexities, fostering seamless collaboration. Moreover, it liberates companies from IT dependency, providing secure access to crucial knowledge, resources and contacts, ensuring data integrity and confidentiality.

What sets Connecteam apart are its standout features tailored for businesses of all sizes. Managers can effortlessly communicate through live chat, company updates and surveys, facilitating real-time interaction. Daily operations are streamlined with centralized task management, forms and incident reporting. Advanced features like GPS-based time tracking, employee growth initiatives and mobile courses enrich the toolkit, empowering IT teams for success. Connecteam is the cornerstone for enhancing collaboration, productivity and organizational efficiency!

Feature Ratings:

Ease Of Use: ⭐⭐⭐⭐
Value For Money: ⭐⭐⭐
Startup Friendly: ⭐⭐⭐⭐
Enterprise Friendly: ⭐⭐⭐⭐
Customer Support: ⭐⭐⭐⭐⭐
 

Tool 2: ServiceNow

ServiceNow, founded in 2004 and headquartered in the US, stands as a premier provider of cloud-based solutions for enterprises worldwide. With over 8,100 global customers, including 85% of the Fortune 500®, ServiceNow facilitates digital-first business models, fostering innovation at scale and speed. As a leader in digital workflow solutions, ServiceNow is recognized for its excellence, as evidenced by its recent acknowledgment as a Leader in the Forrester Wave™: Third-Party Risk Management Platforms, Q1 2024.
 
At the heart of this debutant’s offerings are its robust features for streamlining various enterprise functions. From IT operations management to customer service management and beyond, ServiceNow's tool suite encompasses diverse functionalities crucial for modern business operations. Notably, ServiceNow stands out for its utilization of AI-driven automation workflows, preemptively identifying and resolving IT issues before they manifest.

With features like predictive AIOps, automation and scenario planning, ServiceNow empowers enterprises to maintain peak performance, minimize disruptions and optimize service availability across their IT infrastructure, regardless of environment—whether on-premises, virtualized or cloud-based. Additionally, its integration capabilities ensure seamless alignment with existing IT stacks, further enhancing operational efficiency and productivity.

Feature Ratings:

Ease Of Use: ⭐⭐⭐⭐
Value For Money: ⭐⭐⭐⭐
Startup Friendly: ⭐⭐⭐
Enterprise Friendly: ⭐⭐⭐⭐
Customer Support: ⭐⭐⭐⭐⭐
 

Tool 3: Zluri

Zluri, established in 2020, stands as a pioneering force in the realm of SaaS security solutions. Offering a comprehensive suite, it grants unparalleled visibility and control over distributed SaaS ecosystems. Backed by esteemed industry leaders like Lightspeed and MassMutual, as well as boasting a clientele that includes renowned names such as Catapult, Gatsby and Chargebee, Zluri has revolutionized numerous businesses worldwide. The platform has earned accolades like the Best Est. ROI Enterprise 2024 and adheres to stringent security standards such as PCI DSS and ISO/IEC 27001.
 
Zluri is a fresher on our list and at its core, it empowers organizations to unearth shadow IT and fortify their defenses against potential threats. Its cutting-edge discovery engine ensures a holistic view of the SaaS (Software-as-a-Service) landscape, pinpointing all high-risk applications and users with unrivaled precision. This capability not only exposes vulnerabilities but also enables proactive risk mitigation strategies. Moreover, Zluri facilitates granular control over SaaS usage and user activities, allowing administrators to monitor application access and usage patterns effectively.

Furthermore, Zluri equips enterprises with solid features like real-time insights, ensuring continuous monitoring of threat levels and application compliance. Through automated security analysis, organizations can identify and mitigate potential risks associated with data sharing with third parties, safeguarding sensitive information effectively. Besides, by tracking and regulating application usage, IT teams can mitigate security risks and enforce compliance standards effortlessly.

Feature Ratings:

Ease Of Use: ⭐⭐⭐⭐⭐
Value For Money: ⭐⭐⭐
Startup Friendly: ⭐⭐⭐⭐
Enterprise Friendly: ⭐⭐⭐⭐
Customer Support: ⭐⭐⭐⭐
 

Tool 4: SolarWinds Service Desk

SolarWinds, since its inception in 1999, stands as a leading cloud-based service desk and IT Operation Management Software provider. With over 200 cloud applications seamlessly compatible with diverse business needs, SolarWinds offers swift setup and customization, saving significant time compared to traditional implementations. Not to mention, SolarWinds has been recognized for multiple user communities and IT awards such as IT Security Awards 2023 in Germany in the Cloud Security category. Besides, it bagged Best Cybersecurity System Vendor of the Year of the Future Security Awards 2023.
 
SolarWinds Service Desk is a veteran on our list appearing for the second consecutive year – and why not? After all, it’s an innovative cloud-based tool that not only helps organizations cut costs per ticket by up to 15% but also slashes ticket issue time by nearly 48% through its intelligent ticket routing, automated workflows and integrated asset management. Incorporating automation, Artificial Intelligence (AI) and Machine Learning, SolarWinds Service Desk empowers self-service capabilities, ensuring efficient IT support services that propel businesses forward.

Renowned for its seamless integration and modern approach, SolarWinds Service Desk aims to revolutionize employee support services. Tailored for IT organizations of all sizes, its standout features include incident management, a comprehensive service catalog, fully integrated IT asset management, a service portal and change management capabilities.

Feature Ratings:

Ease Of Use: ⭐⭐⭐⭐
Value For Money: ⭐⭐⭐
Startup Friendly: ⭐⭐⭐⭐⭐
Enterprise Friendly: ⭐⭐⭐⭐
Customer Support: ⭐⭐⭐
 

Tool 5: Splunk

Splunk, founded in 2003 and headquartered in the US, tackles complexities within digital infrastructures. Renowned for delving deep into data akin to explorers navigating caves, Splunk's acquisition by Cisco in 2024 further solidified its commitment to fortifying clients' digital landscapes. Trusted by industry giants like Coca-Cola, Zillow and Singapore Airlines, Splunk continues its mission to empower organizations in navigating the digital realm. Talking about achievements, Splunk has continually adapted over its two-decade journey, boasting over 1,100 patents and a relentless pursuit of innovation.
 
In response to the evolving digital landscape, Splunk remains at the forefront, anticipating and addressing the evolving needs of the IT industry. Splunk emerges as a leading provider of IT operations management solutions, also employing AIOps (AI for IT Operations) for predictive incident detection and resolution.

What’s more? Well, this tool is capable of parsing IT infrastructure data in real time, offering a suite of unparalleled features including service-oriented dashboards, predictive analytics and intelligent incident management. Furthermore, its scalability ensures the seamless handling of diverse data types and volumes from various sources, encompassing websites, applications, sensors and devices.

Feature Ratings:

Ease Of Use: ⭐⭐⭐
Value For Money: ⭐⭐⭐⭐⭐
Startup Friendly: ⭐⭐⭐
Enterprise Friendly: ⭐⭐⭐⭐
Customer Support: ⭐⭐⭐⭐
 

It’s A Wrap!

IT Operations Management Software stands as a cornerstone in the modern technological landscape, offering businesses unparalleled capabilities to optimize, monitor and streamline their IT infrastructure. As we navigate through the complexities of digital transformation, the significance of robust and efficient IT operations management cannot be overstated.

With its array of features including monitoring, automation and incident management, this software empowers organizations to achieve higher levels of efficiency, agility and reliability in their IT operations. As we look to the future, the evolution of IT Operations Management Software will continue to drive innovation, enabling businesses to stay ahead in a dynamic and ever-changing digital world.