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Top 5 Customer Relationship Management Software Of 2025
By TechDogs Editorial Team
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Overview
"We need to remember what's important in life: friends, waffles, work. Or waffles, friends, work. Doesn't matter, but work is third."
This is a quote from the famous TV show, Parks and Recreation. It’s a show about employees working in the local government office. It's a hilarious TV series but it also shows us how government officials listen to what the people want while handling projects.
In the show, Deputy Director of the Parks and Recreation Department Leslie Knope and her team always try to improve their town of Pawnee, Indiana. They work hard to understand what people need and then try to help them by bringing those changes.
This isn't just true for TV shows about government offices. It's really important for businesses in real life too. Companies need to understand what their customers want and need, just like Leslie tries to understand what the people of her town want.
That's why businesses use something called Customer Relationship Managers Software. These are special tools that help companies keep track of what their customers like, don't like or need.
If you are also looking for a Customer Relationship Management Software for your organization, dive in as we discuss the top 5 Customer Relationship Management Software of 2025.
This is a quote from the famous TV show, Parks and Recreation. It’s a show about employees working in the local government office. It's a hilarious TV series but it also shows us how government officials listen to what the people want while handling projects.
In the show, Deputy Director of the Parks and Recreation Department Leslie Knope and her team always try to improve their town of Pawnee, Indiana. They work hard to understand what people need and then try to help them by bringing those changes.
This isn't just true for TV shows about government offices. It's really important for businesses in real life too. Companies need to understand what their customers want and need, just like Leslie tries to understand what the people of her town want.
That's why businesses use something called Customer Relationship Managers Software. These are special tools that help companies keep track of what their customers like, don't like or need.
If you are also looking for a Customer Relationship Management Software for your organization, dive in as we discuss the top 5 Customer Relationship Management Software of 2025.
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According to a report by Salesforce, 70% of customers expect a seamless experience across all channels. Customer experience is a key factor in converting leads into customers. When prospects feel that a business understands their needs and offers tailored solutions, they are more inclined to make a purchase.
This is where Customer Relationship Management Software comes into the picture!
CRM Software is designed to help businesses manage and analyze customer interactions throughout their lifecycle. It organizes and stores customer data, tracks interactions and provides insights into customer behavior and preferences. With this information, businesses can tailor their communication, personalize marketing efforts and enhance overall customer satisfaction.
By utilizing CRM tools, companies can ensure they’re meeting their customers' needs effectively, leading to better engagement and increased sales. CRM Software also helps businesses create a seamless experience for their customers, ultimately driving growth and fostering long-term relationships.
Now, just like last year, we presented you with the best Customer Relationship Management Software of 2024; this year, we have compiled a list of the top 5 Customer Relationship Management Software of 2025 along with their providers, benefits, best-rated features and more. Read on!
Top 5 Customer Relationship Management Software Of 2025
A CRM solution offers powerful features like contact management, sales tracking and automated workflows. This helps businesses organize customer data efficiently. With real-time analytics and reporting, teams can even make data-driven decisions, boost sales performance and enhance customer relationships. By centralizing customer interactions, CRMs help businesses provide personalized customer experience and increase customer satisfaction.
We’ve rounded up the top 5 Customer Relationship Management Software of 2025, listed in no particular order. Each tool excels in different areas so you can find the best fit for your business needs. Let's explore them.
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Tool 1: Pipedrive
Pipedrive, a new entrant on our list this year, is a widely popular CRM software known for its simplicity and efficiency in managing sales pipelines. Founded in 2010, it has since gained over 100,000 customers across 179 countries worldwide. Pipedrive's commitment to simplifying sales processes has earned it numerous accolades, including earning a spot among Geekflare’s Best CRMs for 2024.
Why We Chose This Tool
Pipedrive’s standout feature is its intuitive, visual sales pipeline interface, which allows users to easily drag and drop deals, making sales management seamless. Its advanced AI-powered automation features help sales teams prioritize tasks, analyze performance and predict sales trends. The platform's customizable workflows and robust reporting tools enable you to tailor the CRM to your specific business needs and gain actionable insights to drive growth. Now, isn’t that something you are looking for?
In terms of pricing, Pipedrive offers flexible plans, starting at $14 per user per month, scaling up to premium tiers with advanced functionality at $99 per month. The platform excels in scalability, allowing growing businesses to expand their use effortlessly. Pipedrive integrates smoothly with popular tools like Slack, Google Workspace, Zoom and Asana. It also offers customer support through multiple channels, including email and live chat and security measures like robust encryption and regular backups to ensure data safety.
What Users Like And Dislike
Customers also praise Pipedrive’s ease of use, particularly for sales teams looking to streamline operations. Users highlight the automation features and intuitive interface as major advantages. However, some users noted issues with the advanced features and faced some integration challenges. Overall, Pipedrive is an excellent choice for businesses looking for a user-friendly and visually appealing CRM solution.
Tool 2: Zendesk Sell
Zendesk Sell is a robust CRM solution tailored specifically for sales teams, designed to streamline the sales process and enhance customer relationships. Initially launched by FutureSimple Inc., it was acquired by Zendesk in 2018 and rebranded. It has earned several accolades, including earning the first spot for Best Software Product, Best Customer Service Product and Product for Mid-Market by G2. Isn’t that impressive?
Why We Chose This Tool
Zendesk Sell is known for its simple interface and advanced analytics tools. It helps you track deal progress using its visual sales pipeline and helps your teams stay organized. Additionally, the tool offers built-in email automation, call tracking and lead scoring to ensure that your sales efforts are optimized. With real-time data and detailed reporting, you can gain insights into team performance, forecast sales and identify trends. This ability to make data-driven decisions makes Zendesk Sell stand out in the market.
Zendesk Sell offers a variety of pricing plans to suit different business needs, starting at $25 per month per user to $149 per month for an agent. It also provides excellent customer support, including live chat, email and phone support. Zendesk Sell also offers data security and compliance, adhering to SOC 2 Type II, ISO 27001 and GDPR standards, among others. Its marketplace of over 1,000 apps and integrations lets you connect applications as per your business requirements.
What Users Like And Dislike
Users appreciate Zendesk Sell for its ease of use and seamless integration with the Zendesk ecosystem. Users also appreciated its customer support services. However, some users found that it has limited customization capabilities and is expensive compared to other CRMs. Despite these minor considerations, the majority of users found Zendesk Sell a reliable CRM that meets their business requirements.
Tool 3: HubSpot CRM
HubSpot CRM is an all-in-one customer relationship management platform, that revolutionizes how businesses attract, engage and delight customers. With over 200,000 customers across 135 countries, HubSpot CRM has become a go-to solution when it comes to customer relationships. Plus, its commitment to providing business growth has earned it numerous accolades, including ranking first in Sales and Marketing in G2's 2024 Best Software Awards. HubSpot gets the first spot!
Why We Chose This Tool
HubSpot CRM offers contact management, sales pipelines, email tracking and reporting dashboards. Its advanced tools, like AI-powered automation, lead scoring and real-time notifications, help sales teams stay ahead. Its user-friendly interface allows teams to customize the platform with little technical know-how. This makes it a go-to for businesses looking to streamline their CRM without complexity. HubSpot CRM stands out due to its seamless integration across marketing, sales and service teams, as it provides a unified view of customer interactions.
HubSpot CRM offers a free version that includes essential features, with premium plans for advanced features. It supports over 1,000 third-party integrations, like Salesforce, Slack and Google Workspace. Moreover, it maintains robust security with features like two-factor authentication and GDPR compliance. Customer support is also available via email and phone, with priority support for premium users. Isn’t that amazing?
What Users Like And Dislike
Users appreciate HubSpot's comprehensive suite of tools that helps them streamline their marketing and sales processes. While small businesses widely use its free plan, it can be overwhelming for those who solely want to focus on CRM, as it comes with an extensive suite of features. Overall, HubSpot CRM is a versatile and powerful CRM that can help businesses improve their customer relationships.
Tool 4: Intuit Mailchimp
Intuit Mailchimp, a new debutant on our list, is widely known for its email marketing capabilities and has evolved into a solid CRM solution in recent times. Founded in 2001 and acquired by Intuit in 2021, it serves over 13 million users and is one of the most recognized names in the space. This has earned it multiple accolades as well, including the recognition of being a leader by G2 in the Winter 2024 report.
Why We Chose This Tool
Intuit Mailchimp’s CRM functionality is centered around customer data management, audience segmentation and personalized marketing. It allows users to organize contacts, track interactions and automate communication across email, social media and ads. If we talk about the key features, it offers predictive segmentation, custom reporting and AI-powered content optimization. This can help you reach your audience with targeted and data-driven campaigns. Mailchimp’s ease of use and integration with its marketing suite make it stand out from its competitors.
Intuit Mailchimp offers a free plan, with premium plans starting at $13 per month, making it an affordable option for small businesses. It supports integrations with popular tools such as Shopify, Salesforce and Google Analytics, making it adaptable for various business needs. It also takes care of security with features like two-factor authentication and data encryption to ensure that your data is secure.
What Users Like And Dislike
Users frequently highlight Mailchimp’s simplicity and effectiveness for small businesses. Its biggest advantage is the ease with which users can manage email campaigns while tracking customer engagement through the CRM. However, some users mention that its CRM features are less robust compared to dedicated CRM tools. Overall, Intuit Mailchimp is an excellent solution if you want to improve your customer engagement along with marketing campaigns and grow your overall business.
Tool 5: Salesforce Sales Cloud
A debutant on our list this year, Salesforce Sales Cloud is one of the most powerful and widely used CRM solutions in the world. Launched in 1999, Salesforce has grown to serve over 150,000 customers globally. In 2024, International Data Corporation (IDC) ranked Salesforce as the #1 CRM provider in its Worldwide Semiannual Software Tracker for the 11th consecutive year. Now, that is some achievement!
Why We Chose This Tool
Sales Cloud’s key features include lead and opportunity management, sales forecasting and advanced analytics. Its Einstein Analytics provides predictive insights and helps sales teams make data-driven decisions. It also offers customizable dashboards, pipeline views and workflow automation to manage your customer data seamlessly and tailor the CRM to your specific requirements. It stands out for its versatility and comprehensive feature set, making it ideal for businesses with complex sales operations or large sales teams.
Salesforce Sales Cloud offers a variety of pricing plans, starting at $24 per user per month for small teams, with enterprise-grade solutions available for $500 per user per month. You can even integrate Salesforce with your favorite applications like Google Cloud, Slack and LinkedIn. It is also known for its customer support, 24/7 assistance and vast knowledge base. It offers enterprise-level security with features like role-based access control, encryption and compliance with major global security standards such as GDPR and HIPAA.
What Users Like And Dislike
Users often praise Salesforce Sales Cloud for its vast customization options and its ability to grow with the business. Users also admire its ease of use and wide range of features. However, users often note that Salesforce comes with a steep learning curve and higher costs compared to simpler CRM platforms. Overall, Salesforce Sales Cloud is a powerful and comprehensive CRM platform that can help businesses improve their customer relationships.
Final Take
In the end, CRM Software will benefit your business by streamlining your customer relationships, improving sales processes and enhancing team collaboration. Choose a tool that aligns with your goals and business needs. We've compared the best options for you, so get started on managing your customer data effectively today.
So, what are you waiting for? Start making your customers happy!
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| Starting Price | $14/month | $25/month | $20/month | $13/month | $24/month |
| Average User Rating | 4.4 | 4.3 | 4.5 | 4.3 | 4.4 |
| Best For | SMB | Enterprise | Startups | SMB | Enterprise |
| Free Trial/Demo | 14 days | 14 days | 14 days | 30 days | 30 days |
| Top Customers | Raincatcher, Bao Living, Pipedrive | Wix, Freshworks, Wipro | DoorDash, Purple, Invision | Glovo, Barogo, Razorpay | Royal Enfield, Spotify, Raymond |
Frequently Asked Questions
What Is Customer Relationship Management Software?
Customer Relationship Management (CRM) software helps businesses manage and analyze interactions with their customers. It organizes and stores customer data, tracks communication and provides insights into customer behavior and preferences. By centralizing this information, CRM tools enable companies to personalize their marketing, streamline operations and improve customer service, ultimately enhancing overall customer satisfaction and driving growth.
What Are The Top 5 Customer Relationship Management Software Of 2025?
The top 5 Customer Relationship Management Software of 2025 are Pipedrive, Zendesk Sell, HubSpot CRM, Intuit Mailchimp and Salesforce Sales Cloud. These tools excel in various areas, offering features like sales pipeline management, advanced analytics and seamless integration with other business applications. Each tool is designed to cater to different business needs, helping companies improve customer interactions and streamline their processes.
What Are The Benefits Of Customer Relationship Management Software?
CRM software offers numerous benefits, including improved organization of customer data, enhanced communication and personalized marketing. It helps businesses track interactions, automate workflows and make data-driven decisions. By centralizing customer information, CRMs streamline operations, boost sales performance and increase customer satisfaction, leading to better engagement and long-term business growth.
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