Event Concluded
Customer Service
Turning Next-Gen Contact Centers Into Value Centers
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In-Person
America
Jan 31, 2024
11:30
About Event
How can your contact center serve as a hub for data-based insight into CX, increased brand loyalty, revenue enhancement, NPS improvement, and cost reductions? Let's discuss at this Meet the Boss event in partnership with Sutherland. The past few years have brought dramatic changes to consumer behaviors and expectations. The way customers interact with brands and the businesses that bring them to life has changed forever. These changes are impacting how support centers operate as they struggle to keep pace with rising expectations for speed, personalization, and interoperability. The next-gen contact center should be a value center for brands and serve as a hub for data-based insight into CX, increased brand loyalty, revenue enhancement, NPS improvement, and cost reductions. So, how do we get there and where do we start? We hope to see you in NYC!
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