Event Concluded
Retail Technology
Technology’s Role in Making the Retail Experience Successful
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About Event
What are the key elements to winning in-store customer experience and utilizing technology to support this? As eCommerce grows steadily, it still represents only a fraction of total retail sales, with physical stores remaining dominant. But what will the evolving role of technology be in shaping the customer experience in-store and driving top line successful retail strategies for 2025? Organizations need to balance speed and convenience with personalized service, leveraging self-service technologies, and empowering employees to enhance customer interactions. A focus now, on the importance of data, analytics, and unique in-store experiences—like workshops, events, or integrated services—as ways to stand out are high on the list of priorities for organizations looking to gain a competitive advantage. So how can retailers differentiate themselves, match competitors' offerings, and identify the most impactful technologies for the year ahead? Join thought leaders from LS Retail along with likeminded peers, for this Meet the Boss Digital Roundtable. We’ll delve deeper into the topic of what will make a successful retail experience in 2025 and what role technology will play.
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