Proving AI ROI: How to Measure Success with Agentforce

Name: Proving AI ROI: How to Measure Success with Agentforce
Start: 2025-03-12T00:00:00+00:00
End: 2025-03-12T00:00:00+00:00

By Salesforce

Overall Rating

Event Type

Webinar

Date

Mar 12, 2025

Time

16:00

Event Linkhttps://www.salesforce.com/form/events/webinars/form-rss/4859323

About Event

Successful AI agents are both smart and service-oriented — but how do you measure their impact? Join Jim Roth, President of Customer Success, along with Salesforce experts, as they share lessons learned from our Agentforce on Help implementation. Learn how to track and optimize customer service agent performance to drive real business value, including: Measuring and proving ROI with key metrics like case deflection, resolution rates, and CSAT A first look at the new Agentforce metrics dashboard Balancing the science of knowledge and the art of service for smarter AI agents Best practices for managing AI agents like human employees, plus key learnings Discover how structured knowledge, empathetic design, and human oversight create AI agents that truly serve.

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