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Mastering AV Service Management (MASM) – the Aspiring Manager Certificate Virtual Classroom
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The MASM Aspiring Manager Certificate (MASM-AMC) is for the technician moving up to manager, or the existing manager looking for formal description of the skills. This course recognizes that there is an enormous difference between the mental approaches of a technician and a manager. Specifically, a technician is dealing with known technologies, and using knowledge as a diagnostic tool. A manager doesn’t have the luxury of the pre-known, because the manager deals with situations, not systems; so, diagnosis does not apply. The situation may require decisions to be made, policies to be invented, or a political angle to be considered. MASM-AMC will prepare you for that philosophical shift - and will also give you a practical to-do list for your managerial working day.
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