Event Concluded
Business Consulting and Services
IT service management to enterprise service management - strategies and success factors
By we.CONECT GLOBAL LEADERS
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About Event
Using practical examples and live demos, Tom Kröger and Marc Edelmann will show you everything about success factors for the fast and standardized implementation of enterprise service processes.
Main topics:
Where does IT Service Management (ITSM) end and where does Enterprise Service Management (ESM) begin
Critical Success Factors in Implementing Enterprise Service Management
Live demo: service process contract review and onboarding process
Live Demo: Enterprise Queue Management – wizard-based setup of a separate queue
Main topics:
Where does IT Service Management (ITSM) end and where does Enterprise Service Management (ESM) begin
Critical Success Factors in Implementing Enterprise Service Management
Live demo: service process contract review and onboarding process
Live Demo: Enterprise Queue Management – wizard-based setup of a separate queue
Tags:
IT service management Enterprise service management Implementing Enterprise Service Management Enterprise Queue Management
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