Event Concluded
Customer Service
How McKinstry Unlocks Efficiency & Productivity With Salesforce Field Service
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About Event
Many businesses claim to be customer-centric, but are they really? Recent research shows that mobile workers spend only one-third of their time interacting with customers. Otherwise they are occupied with administrative tasks and downtime. With an optimized field service operation, mobile workers can spend less time on busy work and more time with your customers - a key ingredient to a long-term trusted partnership. Join us to hear best practices from McKinstry on how they use Salesforce Field Service to maintain their customers’ systems and deliver innovations in sustainability for the entire lifecycle of the building, all in one environment. Additionally in this webinar, Salesforce leadership will take us through the opportunities that lay ahead for field service to drive 31% increase in first-time fix rate, a 32% increase in mobile worker productivity, and a 30% decrease in operations cost.
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