How Knowledge Management Powers Generative AI In Service
Feb 15, 2024
In this webinar, discover the pivotal role of Knowledge Management in empowering Generative AI initiatives, ensuring a solid foundation for success. Delve into how Salesforce Knowledge is harnessed for grounding and RAG (Retrieval-Augmented Generation), elevating AI-driven responses and insights. Learn about our latest innovation, Unified Knowledge, which seamlessly integrates third-party systems such as Confluence, SharePoint, Google Drive, and external websites with Salesforce Knowledge. This integration accelerates customer service by providing comprehensive, unified access to knowledge, enabling teams to serve customers more efficiently and effectively across disparate platforms.
Artificial Intelligence (AI)Service Cloud Generative AI AI-Driven Service Knowledge Management Platform Service Optimization Salesforce Webinar 2024
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