Event Concluded

TechDogs-"Gartner Panel: Top Priorities for Customer Service Leaders in 2023"

Customer Service

Gartner Panel: Top Priorities for Customer Service Leaders in 2023

By Gartner

Gartner
Overall Rating

Webinar

Jan 25, 2023

9:30 p.m. IST

About Event

Customer service and support leaders continue to be faced with a wide range of challenges in a changing world, including a competitive talent market, customer interaction preference shifts, and the increased impact of service in driving loyalty. In a recent Gartner 2023 Priorities Survey, 283 customer service and support leaders were asked their most pressing priorities and key challenges for this year. 89% of service leaders told us that becoming a value-driven service and support organization is the expectation as they move into 2023 and beyond. Service leaders must find new innovative ways to demonstrate value back to the business and drive enhanced customer outcomes. Join this complimentary webinar with a panel of Gartner experts to discuss the challenges shared by service leaders, and actions they can take to achieve their business objectives in 2023.

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