Name: Elevating the Customer Experience: Analytics and Quality Monitoring Innovations Shaping the Future of Contact Centers
Start: 2024-10-10T00:00:00+00:00
End: 2024-10-10T00:00:00+00:00

Event Concluded

TechDogs-"Elevating the Customer Experience: Analytics and Quality Monitoring Innovations Shaping the Future of Contact Centers"

Event Type

Webinar

Date

Oct 10, 2024

Time

15:00

Event Linkhttps://eclerx.com/webinar-elevating-the-customer-experience/

About Event

As technology evolves and customer expectations rise, businesses need to respond to the digitally-driven, “always-on” consumer. Contact centers play a key role as a differentiator. The more they can deliver personalized, compliant, efficient, and proactive issue resolution, the better the experience. Join us for an insightful webinar where our expert panelists will explore new innovations that are transforming the contact center landscape.

The webinar will cover:

How generative AI, advanced analytics, and quality monitoring are impacting contact centers
Real-time customer sentiment analysis via AI-driven analytics
Personalized, efficient support
Automated evaluation of customer interactions
Improved service consistency and quality
Enhanced customer satisfaction and agent performance
How to reduce training time and increase productivity
Success stories in utilizing technology for advanced call monitoring and data insights
Demo of tech showcasing the latest innovations for contact centers
Live Q&A with our speakers

Tags:

Customer Experience Contact Center Innovations Analytics Quality Monitoring Future of Contact Centers AI in Contact Centers CX Trends Call Center Technology CX Analytics

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