Event Concluded
Customer Service
CX Trends, Challenges & Opportunities
By IQPC
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Virtual
Jul 24, 2023 - Jul 27, 2023
12PM ET
About Event
In 2023 there is no shortage of opportunity in the CX space. With a focus on digital and a need for innovation, brands are making major strides in delivering more exceptional, seamless and high quality experiences for customers. But these haven’t come easy — brands continue to struggle to meet customer demands as stakes progressively become higher. This event will break down the leading trends, most persistent challenges and greatest opportunities for customer contact leaders. Join us for an inside look at the top pain points hindering major organizations and a comprehensive breakdown of the technologies and strategies leaders are implementing to address them. Speakers will also cover the most important customer experience trends of the moment and share key opportunities to meet rising customer expectations and deliver exceptional support.
Tags:
Customer Engagement Customer Journey Omnichannel Personalization Data Analytics Digital Transformation Customer Experience Event 2023
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