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Sales Technology
After Sales Repair & Maintenance Done Right
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When repair and maintenance SLAs are expected, large OEMs; small and mid-size manufacturers; equipment distributors; or consumer electronics retailers face mounting pressures to keep customers satisfied post-product purchase. Aftersales service, after all, is like a product bundle that buyers expect immediate, efficient response for. How can your aftersales processes go from good to great? Improving your top and bottomline: Manufacturers, distributors, and retailers all agree that boosting customer satisfaction is a powerful strategy for business success and sustainability. But travel-intensive customer service drains the revenue safebox. And for the anxious customer, the annoying wait time is tantamount to wasted time. The lack of skilled experts magnify this consumer dissatisfaction. It lengthens the diagnosis and actual problem-fixing process, putting an abrasive strain on customer relationship.
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